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This article aims to present best practice guidelines for all ADTRAN BlueSecure Controller (BSC) models and document steps that can be used to troubleshoot common BSC issues. Please note this product line has been dis... Q: My Certificate Authority requires a 2048 bit Certificate Signing Request (CSR). How can I generate a 2048 bit CSR on the BSC? A: Upgrade to the latest software revision. Software version 126.96.36.199 and greater... Q: Why am I receiving a license file required error when trying to access the web based administrative console after rebooting or restarting the BSC? A: If you refresh the screen a few moments later do you sti... Q: When submitting the Certificate Signing Request (CSR) to the Certificate Authority for an SSL certificate for the BSC I am required to select a server platform. What platform should I select? A: Apache Q: When performing an authentication test against my Active Directory or LDAP server under User Authentication>Authentication Servers>Authentication Test why I am receiving an account resolver login failed error... Q: What will cause a primary BSC to failover to a standby BSC? A: 1. Losing link status on either the protected, managed, or failover interfaces 2. Losing power either abruptly or with a graceful shu... Q: What types of authentication are supported by the BSC? A: -Local User Database -MAC -802.1X -LDAP/Active Directory -Radius -SIP2 -Transparent NTLM -NTLM -CAS -Cosign -Kerberos -Pubcookie Q: What type of cable, what terminal emulation settings, and what default password is required to connect to the serial console port of the BSC? A: Cable DB9 9 Pin Null Modem Serial Cable Female/Female ... Q: What is the IP address of the protected/managed/admin interfaces of a default configuration of the BSC? A: Protected By default the protected interface will obtain an IP address via DHCP. If there is no DH... Q: What is the difference between Transparent 802.1X and Internal 802.1X authentication on the BSC? A: Transparent 802.1X -Supports the following EAP types. -EAP-TLS ... Q: What is the default serial console password of the BSC? A: wg1000s Q: What is the default administrator user name/password of the web based administration console of the BSC? A: admin/blue Q: What are the rack space, environmental, power consumption and thermal output (BTU) specifications of the BSCs? A: BSC-600/1200 Rack Space: 1U Width: 380 mm (15 in) Depth: 290 mm (11.5 in) Height: 44.5 mm (... Q: Why are users that are inactive or have gone out of wireless range for some period of time getting dropped from active connections of the BSC and have to re-authenticate. A: Users that are inactive or have ... Q: We have Transparent Proxy enabled in the role with the appropriate proxy server:port and HTTP ports to proxy on the BSC. We are unable to transparently proxy HTTPS. We tried to add port 443 to the list of HTTP port... Q: Why am I unable to see windows file and printer shares of devices that are on the same BSC managed network as as each other? A: Windows uses broadcast traffic to resolve the netbios names of file and printe... Q: How can I troubleshoot no redirect to the BSC login page? A: 1. Make sure the client is able to resolve DNS. The client must be able to resolve DNS in order to be redirected to the login page. From a cm... Q: I am receiving the following error: "This BSC is not associated to a wireless regulatory domain. Click here to go to the AP setup to enter the authorization code". All radios are disabled. What is this code f... Q: Why is the BSC dropping clients from the connection table? I am using DHCP relay. A: If you are using DHCP relay the "Time in seconds before idle connections are timed out" under general>misc should be g...
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