How to Find ADTRAN Serial Numbers

Version 33

    ADTRAN 9000 Series

    ATLAS 500-800 Series

    Bluesocket Series

    CommScope ONU

    hiX5600

    NetVanta Series

    NetVanta 800-8000 Series

    NetVanta Unified Communications

    ONT

    Polycom IP Phones

    TA 900 Series

    TA 5000 Series

     

     

     

    After finding your serial number you can enter it in the ADTRAN Serial Number Lookup Tool to view: 

    • warranty expiration date
    • part number, product name and revision
    • system serial number (if applicable)
    • component serial and part numbers (if applicable)

     

    NOTE: UC license keys and some Polycom MAC addresses will not display warranty information.

     

    NetVanta (AOS) – Chassis & Network Interface Module

     

      • Physical
        • Chassis – Found on underside or left side of chassis (highlighted in pictures below).

              SN.jpg

        • NIM – Found on underside of module.

     

      1. Telnet/Console
        • Follow the instructions by navigating here to log into the unit (You only need to get to Privileged Exec mode "enable mode")
        • Chassis - Found with the command show version.

     

    #show version

    ADTRAN, Inc. OS version R10.5.3.E

      Mainline Version: ENM.12.043

      Checksum: B11ABD36

      Built on: Tue Jun 04 13:47:30 2013

      Upgrade key: 0f8f07a2a757eef39268998540780caa

    Boot ROM version 17.06.00.24

      Checksum: EE46

      Built on: Tue Apr 21 13:13:03 2009

    Copyright (c) 1999-2013, ADTRAN, Inc.

    Platform: NetVanta 3458, part number 1200824G1

    Serial number LBADTN0000AA000

    Flash: 134217728 bytes  DRAM: 268435455 bytes

         

     

        • NIM - In some cases, the command show module from the NetVanta’s CLI will provide a NIM serial number.
        • To find the serial number for a NetVanta 160 using the command line, use the show interface dot11ap <number> command:

     

    #show interface dot11ap 2

    Dot11 AP 2 line protocol is UP

      Controller Status: Local AC in control

      Ap Version: NV160:1840-44-1:6.5.5.17

      Ap S/N: 01603512040004

      AP MAC address: 00:19:92:0F:70:40

         

     

              c.    GUI Interface

        • Log into the GUI interface by following the Simple Instructional Video found here.
        • Chassis - Found on the System Summary page.

                        image7.png

        • NIM - Cannot be found from the GUI.
        • NetVanta 160 - Cannot be found from the GUI.

     

    NetVanta 8000 and NetVanta 800

     

    • Physical
      • Chassis – Found on underside of chassis
    • Telnet/Console
      • Follow the instructions by navigating here to log into the unit (You only need to get to Privileged Exec mode "enable mode")
      • Chassis - Found with the command show version.

    nv83801#show ver

     

     

    1/0   ADTRAN NetVanta838

     

     

      Running App Code Version  : G03.08

      Running App Code Checksum : 13D70CA4

      Boot Code Version         : C01.15

      Boot Code Checksum        : 01AFA201

      Part Number               : 1200633G4

      CLEI Code                 : SIM5K10BRA

      Serial Number             : LBADTN1032AC531

      MAC Address               : 00:A0:C8:62:2F:86

      Product Revision          : K

     

     

      Boot System App Code Image : 1200633G4_App_G03_08.bin (G03.08)

       

     

    Bluesocket

     

    The vWLAN virtual appliance does not have a serial number. Methods to obtain other Bluesocket equipment is shown below. The vWLAN is not a Bluesocket Controller.

     

    vWLAN Hardware Appliance

     

    The vWLAN Hardware Appliace serial number is listed on the top of the physical server. There are two unique serial numbers, however, only one is used by Adtran. The correct serial number will start with a number (as opposed to a letter) as outlined in the following image.

    vwlan-appliance-serial.png

     

    Bluesocket Access Point

     

    Bluesocket Access Points' serial numbers are 14 numeric digits. There are numerous screens within the vWLAN web admin which will display the access point serial numbers, but the best screen to look at is the Configuration> Wireless> AP Licenses screen. This way it is possible to verify the serial as well as the AP's license.

    bsap-serial.png

     

    The serial number can also be found on the back of each physical access point. Examples are shown below:

     

    bsap-serial-physical1802.png
    bsap-serial-physical1840.png
    bsap-serial-physical1935.png

     

     

    Bluesocket Controller

     

    The Bluesocket Controller serial number can be found in the web admin UI (Maintenance> Upgrade) or on the physical unit directly above the power supply.

    bsc-serial-gui.png

    bsc-serial-physical.png

     

     

    Total Access 900/900E

     

    The process to obtain a serial number from a Total Access products is the same as the Netvanta process.

     

    Total Access 5000 Series

     

    The serial number of a Total Access 5000 component can be found with the show version 1/x command, where x is replaced with the appropriate card number.  For example, show version 1/10:

    TA5000 show version.jpg

     

    NetVanta Unified Communications

     

    • Physical - Only applies to the NetVanta 420 version.
      • Found on the back of the PC under the power supply.
    • NetVanta UC Client
      • In order to open a support ticket the Purchase Key can be used for validation.  The Purchase Key can be found by logging into the UC client as an administrator and going to Help > License Information...

                  UC1.png

      • On the next screen click the Modify license... button.

                  UC2.png

      • The Purchase Key will be displayed on the resulting screen.

                  UC3.png

     

    N-Command MSP

     

      • GUI Interface
        • Found by browsing to Settings > License Information.

                        MSP-Serial.jpg

     

    ATLAS 500/800 – Chassis & Module

     

      • Physical
        • Chassis – Found on the underside of the chassis.
        • Module – Found on the underside of a module.
      • Telnet/Console
        • Chassis – After connecting to the unit via the console interface or a telnet session, the serial can be found on the System Info menu.

                        image9.png

        • Module - After connecting to the unit via the console interface or a telnet session, the serial can be found on the Module>Menu>Info menu corresponding to each module.

                        image10.png

    Polycom IP Phones

     

    • Physical
      • Chassis – Found on the back of the phone.
        • Polycom IP Phones purchased via ADTRAN prior to December 2010 could be labeled with the format mentioned above as “used after 2000”:

                        image5.png

        • Polycom IP Phones purchased via ADTRAN after December 2010 may contain no ADTRAN serial number.  In this case, the Polycom MAC address is used as the serial number for warranty purposes:

                        image6.png

     

    Understanding ADTRAN Serial Numbers

     

    This section describes the different formats used on ADTRAN products for the purpose of identification.

     

    Format used prior to 2000

    image1.png

    In this example, the following information can be determined when reading the serial number label from left to right:

    • Hardware Revision of Product – “N”
    • Year Manufactured – “6” = 1996
    • Week of Year Manufactured – “51”
    • Incrementing Identifier – “B6607”
    Format used after 2000 and limited use today
      image2.pngIn this example, the following information can be determined when reading  the serial number label from left to right:
    • Hardware Revision of product – “A”
    • Year Manufactured – “G” = 2006
    • Week of Year Manufactured – “33”
    • Incrementing identifier – “D4104”
    Note that the letter indicating the year manufactured starts in 2000 with the letter “A”.
    Telcordia Format
    image3.pngIn this example, the following information can be determined when reading  the serial number label from left to right:
    • Hardware Revision of product – “A”
    • Issuing Agency (Telcordia)  = “LB”
    • ADTRAN’s Company ID = “ADTN”
    • Year Manufactured – “09” = 2009
    • Week of Year Manufactured – “40”
    • Incrementing identifier – “AD166”
    System Serial Numbers
    image4.pngThis serial number format is used to represent a group of serial numbers within a configured bundle.  The following information can be determined from the serial number label:
    • System Prefix – “CFG”
    • Incrementing Identifier – “0796122”

     

    Note that the “CFG” format serial number is required for RMA purposes on Total Access 900 and Total Access 600 Series products.

    Polycom MAC Address/Serial Number Format

    image5.png

    Polycom IP Phones purchased via ADTRAN prior to December 2010 could be labeled with the format mentioned above as “used after 2000”.

      image6.png

    Polycom IP Phones purchased via ADTRAN after December 2010 may contain no ADTRAN serial number.  In this case, the Polycom MAC address is used as the serial number for warranty purposes.

     

     

    hiX5600

     

    The serial number of a HiX5600 component can be found with the show command show table shelf x, where x is replaced with the appropriate card number. For example, show table shelf 7:

    hix5600 serial number.png

     

    ONT

     

    If the physical label is not viewable, use the following command at the TA5000 to retrieve the ONT serial number:

    2E-FTTP-TA5006#show table remote-devices

     

    Fiber

                          Admin Oper Dist.  ONT Power    BIP   

        Remote Index      State  State  Serial Number  (m)  Rx|Tx (dBm) Us|Ds    RDI  AES

    -------------------- -----  -----  -------------  -----  ----------- --------  ---  ---

    1@1/2/1.gpon IS    up    ADTN153201C4 162    -21.6|2.3    4647|0 0    En

    2@1/2/1.gpon IS    up    ADTN14170250 120    -23.5|na    3877|19 0    En

    3@1/2/1.gpon IS    up    ADTN14340AEB 229    -19.0|na 0|0    0    En

    4@1/2/1.gpon IS    up    ADTN154100AC 130    -22.0|2.9    3873|0 0    En

     

    2E-FTTP-TA5006#

     

     

    If customer is at the ONT they can look in the following areas for SN

     

    For ONT TA35x SN is area inside Yellow rectangle

     

    ONT TA35x.jpg

     

     

    For ONT TA37x SN is area inside Yellow rectangle

     

    ONT TA37x.jpg

     

     

    For 401 and 411 ONT SN is area inside Yellow rectangle

    401-411 ONT.jpg

     

     

     

    For 424RG ONT SN is area inside Yellow rectangle

     

    424RG ONT.jpg

     

     

    ADTRAN 9000 Series / CommScope ONU

     

    For ONU C1004 SN is area inside Yellow rectangle

     

    ONU C1004.jpg

     

    Use the following command to retrieve SN chassis or cards for C9500, C9516, C9504, C9504N

     

    2E-FTTP-C9500[A/L]#show system inventory-info

    Slot Type Serial Number        Pack Date    Manufacturer

    ------ --------------------- --------------------- ------------ ----------------

    BB CHASSIS U18M15110003 Mar.15.2015  CommScope USA

    PSM PSM-A - - -        -

    PSM PSM-B - - -        -

    SCM SCM-A (Left) U18C15110003 Mar.15.2015  ADTRAN  USA

    SCM SCM-B (Right) U18C15110006 Mar.15.2015  ADTRAN  USA

    1 SLOT-10GEPON x8 U18T15090030          2015/03/12 ADTRAN  USA

    2 SLOT-10GEPON x8 U18T15090020 2015/03/13  ADTRAN  USA

    6 SLOT-SFPplus-10G x8 U18X15110002 Mar.15.2015  CommScope USA

    7 SLOT-SFPplus-10G x8 U18X15110001 Mar.15.2015  CommScope USA

    11 SLOT-10GEPON x8 U18T15090028 2015/03/13  ADTRAN  USA

    2E-FTTP-C9500[A/L]#

     

    how do I find my serial number