Q: I installed a cert provided by a trusted CA on the BSC but I am still receiving a certificate error?
A: I have installed a certificate provided by a trusted Certificate Authority such as Verisign or Godaddy on the BSC. I have verified the certificate is valid. I have verified that redirect to hostname is functioning and that the name in the url bar of the browser matches the common name of the certificate (FQDN). Why am I still receiving a certificate error from the browser indicating the certificate was not issued by a trusted certificate authority? Occasionally some browsers will give the error when others do not.
Examples of the browser error include:
IE: "The security certificate presented by this website was not issued by a trusted certificate authority".
Firefox: "The certificate is not trusted because the issuer certificate is unknown. (Error code: sec_error_unknown_issuer)".
Safari: "Authentication failed because the server certificate is not trusted."
You may not have installed a required chain/intermediate certificate. Check with your certificate authority if a chain/intermediate certificate is required. Go to web logins>ssl>current. Under chain certificate upload Chain CA Certificate: browse for and upload the chain/intermediate certificate obtained from the certificate authority.