When performing an authentication test against my Active Directory or LDAP server under User Authentication>Authentication Servers>Authentication Test why I am receiving an account resolver login failed error message on the BSC?

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    Q: When performing an authentication test against my Active Directory or LDAP server under User Authentication>Authentication Servers>Authentication Test why I am receiving an account resolver login failed error message on the BSC?

     

    A: The LDAP user field should be populated with the "full name" not the login name in active directory. All the name parts are used and simply added to each other to compose the full name. The resulting username when using "John" and "Smith" as the first and last name respectively in active directory would be "John Smith".

     

    Unless the LDAP user is in the root of active directory you must specify where it is. This is referred to as the distinguished name. For example if John Smith is in the Users container you would enter the following in the LDAP User field:

     

    "CN=John Smith,CN=Users,DC=Bluesocket,DC=com" where the first CN refers to Common Name and the second CN refers to Container. If John Smith was in the root of active directory you could simply enter John Smith.