cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Anonymous
Not applicable

ECS 4.6.4 on hold reminders

Jump to solution

Is there a way to setup reminders to play a beep when a call has been on hold for a certain time on ECS 4.6.4?

0 Kudos
1 Solution

Accepted Solutions
Anonymous
Not applicable

Re: ECS 4.6.4 on hold reminders

Jump to solution

The ADTRAN phones are much easier than the Polycom phones. You will need to modify two files.

The file is called adtran_customer.txt

Location 1:

C:\Program Files (x86)\ADTRAN\NetVanta UC Server\Data\System\PhoneTypes\ADTRAN\

Location 2:

C:\Program Files (x86)\ADTRAN\NetVanta UC Server\Data\TFTP\

Open up the files and add the following to the file after the “GmtOffset” entry. It needs to be on a new line. It is case sensitive so the H and R have to be capital. Just copy and paste it.

HoldReminder XX

where XX is the frequency in seconds that you would like the phone to play the hold reminder

Once you make the changes, you should just have to reboot the phone and it should work.

Let me know the results.

-Mark

View solution in original post

0 Kudos
6 Replies
Anonymous
Not applicable

Re: ECS 4.6.4 on hold reminders

Jump to solution

What phones are you using?

-Mark

Anonymous
Not applicable

Re: ECS 4.6.4 on hold reminders

Jump to solution

Adtran IP 712

Anonymous
Not applicable

Re: ECS 4.6.4 on hold reminders

Jump to solution

The ADTRAN phones are much easier than the Polycom phones. You will need to modify two files.

The file is called adtran_customer.txt

Location 1:

C:\Program Files (x86)\ADTRAN\NetVanta UC Server\Data\System\PhoneTypes\ADTRAN\

Location 2:

C:\Program Files (x86)\ADTRAN\NetVanta UC Server\Data\TFTP\

Open up the files and add the following to the file after the “GmtOffset” entry. It needs to be on a new line. It is case sensitive so the H and R have to be capital. Just copy and paste it.

HoldReminder XX

where XX is the frequency in seconds that you would like the phone to play the hold reminder

Once you make the changes, you should just have to reboot the phone and it should work.

Let me know the results.

-Mark

0 Kudos
Anonymous
Not applicable

Re: ECS 4.6.4 on hold reminders

Jump to solution

Made changes will have user reboot phones and test.  Thank you for the answers.

Anonymous
Not applicable

Re: ECS 4.6.4 on hold reminders

Jump to solution

Mark,

   Is there a document which outlines all of the options available in the file?  Also now the customer wants to know if there is a way to turn down the volume of the reminders.

Thanks

Anonymous
Not applicable

Re: ECS 4.6.4 on hold reminders

Jump to solution

Sure is!

https://supportforums.adtran.com/docs/DOC-3483

Starts on page 57.

Enjoy!

-Mark