cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Anonymous
Not applicable

no audio

new 3140 SBC router.  I have no audio in or out on SIP calls. You can complete calls in and out, but just no audio.  How can I troubleshoot to see what I have missed in programming

Labels (1)
0 Kudos
4 Replies
Anonymous
Not applicable

Re: no audio

can you post your config? Make sure to remove passwords

also if you can post your debug from these commands:

debug sip stack messages

debug voice verbose

debug sip cldu

-Mark

Re: no audio

I have the same problem, did you solve it ?

jayh
Honored Contributor
Honored Contributor

Re: no audio

Do you have "media-gateway ip primary" in interface config mode on both the interface where your phones are connected and the one to which the SIP server is connected? If not, do that.

Re: no audio

My problem came from FreePBX. it doesn't response with the right IP address.

NetVanta : 172.20.172.1

FreePBX : 172.20.172.2


11:17:04.835 SIP.STACK MSG     Rx: UDP src=172.20.172.2:5160 dst=172.20.172.1:5060

11:17:04.835 SIP.STACK MSG         SIP/2.0 100 Trying

11:17:04.835 SIP.STACK MSG         Via: SIP/2.0/UDP 172.20.172.1:5060;branch=z9hG4bK-159e4-547242c-41049e84;received=172.20.172.1;rport=5060

11:17:04.835 SIP.STACK MSG         From: "xxxxxxxxxx" <sip:xxxxxxxxxx@172.20.172.2:5160;transport=UDP>;tag=52a57570-7f000001-13c4-159e4-e803db73-159e4

11:17:04.835 SIP.STACK MSG         To: <sip:xxxxxxxxxx1@172.20.172.2:5160>

11:17:04.835 SIP.STACK MSG         Call-ID: 52be4f48-7f000001-13c4-159e4-a3ea38b7-159e4@172.20.172.2

11:17:04.835 SIP.STACK MSG         CSeq: 1 INVITE

11:17:04.835 SIP.STACK MSG         Server: FPBX-13.0.190.7(13.9.1)

11:17:04.835 SIP.STACK MSG         Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY, INFO, PUBLISH, MESSAGE

11:17:04.836 SIP.STACK MSG         Supported: replaces, timer

11:17:04.836 SIP.STACK MSG         Contact: <sip:xxxxxxxxxx@199.91.240.17:5160>                         <---- HERE is the wrong IP external.

11:17:04.836 SIP.STACK MSG         Content-Length: 0

I change in FreePBX > Setting > Asterisk SIP Settings > External Address.