7 Replies Latest reply on May 8, 2018 2:37 PM by curtc

    908 inbound caller ID not working

    curtc New Member

      Hello,

      I've got a 908 connecting to a SIP trunk carrier and 6 analog lines to the PBX.  All works OK but There is no inbound caller ID where I know the carrier is sending it for other native SIP trunks.  I've got to be doing something wrong in the Adtran.  Can someone assist?

      Thanks!

       

      voice trunk T01 type sip

        match dnis "NXX-NXX-XXXX" substitute "1-NXX-NXX-XXXX"

        match dnis "011$" substitute "$"

        sip-server primary gw1.SIP.Carrier

        sip-server secondary gw2.SIP.Carrier

       

      !

      !

      voice grouped-trunk SIP

        trunk T01

        accept $ cost 0

      !

      !

      voice user 10001

        connect fxs 0/1

        no cos

        password encrypted "4145659f5fe924b3de59c00a79337ee"

        sip-authentication password encrypted "4145659adcfe924b3de59c00a79337ee"

      !

      !

      !

      voice user 10002

        connect fxs 0/2

        no cos

        password encrypted "4145659f50aadcfb3de59c00a79337ee"

        sip-authentication password encrypted "3135e1c931c586b963c832c6893169202"

      !

      !

      !

      voice user 10003

        connect fxs 0/3

        no cos

        password encrypted "2c28de028117529157565b9b766ed74"

        sip-authentication password encrypted "1410d98cc28d33d16eaa509eb5aef8ed3"

      !

      !

      !

      voice user 10004

        connect fxs 0/4

        no cos

        password encrypted "3f3b802c6899a4539120dbd1042cd80022"

        sip-authentication password encrypted "3034d300a227d973efc7fb1c319c1eec"

      !

      !

      !

      voice user 10005

        connect fxs 0/5

        no cos

        password encrypted "292d291c308f6d48be17ad71b507967cd"

        sip-authentication password encrypted "353137ad172c81782ec3266d6bc6f99f"

      !

      !

      !

      voice user 10006

        connect fxs 0/6

        no cos

        password encrypted "4642275d03ad2627ceb8fe320bf9b29"

        sip-authentication password encrypted "3135e1c7f186b963c832c6893169202"

      !

      !

      voice ring-group 20002

        type linear

        num-rings 0

        member 10002

        login-member 10002

      !

      !

      voice ring-group 20003

        type linear

        num-rings 0

        member 10003

        login-member 10003

      !

      !

      voice ring-group 20004

        type linear

        num-rings 0

        member 10004

        login-member 10004

      !

      !

      voice ring-group 20005

        type linear

        num-rings 0

        member 10005

        login-member 10005

      !

      !

      voice ring-group 20006

        type linear

        num-rings 0

        member 10006

        login-member 10006

      !

      !

      voice ring-group 14185555555

        type linear

        description MainInboundNumber

        num-rings 0

        member 10001

        login-member 10001

        coverage  internal 20002

        coverage  internal 20003

        coverage  internal 20004

        coverage  internal 20005

        coverage  internal 20006

        • Re: 908 inbound caller ID not working
          markfreeman Employee

          Curt,

          It should be on by default.

           

          Try using this debug command and see what the output is on an inbound call.

           

          # debug voice toneservices

           

          Sample debug with caller-id

          13:41:46.486 TONESERVICES.EVENTS fxs 0/2 - empty - Caller-ID Generation: Request resource

          13:41:46.487 TONESERVICES.EVENTS fxs 0/2 - Dsp 0/1.1 - Caller-ID Generation: DSP channel allocated for the resource

          13:41:46.487 TONESERVICES.EVENTS fxs 0/2 - Dsp 0/1.1 - Caller-ID Generation: constructed

          13:41:49.034 TONESERVICES.EVENTS fxs 0/2 - Dsp 0/1.1 - Caller-ID Generation: starting Caller-ID alert and sending Caller-ID information:

          13:41:49.035 TONESERVICES.EVENTS fxs 0/2 - Dsp 0/1.1 - Caller-ID Generation:   chars = ".$..12141341..2569631001..Mark Freeman9"

          13:41:49.035 TONESERVICES.EVENTS fxs 0/2 - Dsp 0/1.1 - Caller-ID Generation:   bytes = "80 24 01 08 31 32 31 34 31 33 34 31 02 0A 32 35 36 39 36 33 31 30 30 31 07 0C 4D 61 72 6B 20 46 72 65 65 6D 61 6E 39"

          13:41:49.035 TONESERVICES.EVENTS fxs 0/2 - Dsp 0/1.1 - Caller-ID Generation: TDM map

          Tiger(config-2000)#

          13:41:50.032 TONESERVICES.EVENTS fxs 0/2 - Dsp 0/1.1 - Caller-ID Generation: received Caller-ID Done event

          13:41:50.032 TONESERVICES.EVENTS fxs 0/2 - Dsp 0/1.1 - Caller-ID Generation: stopping

          13:41:50.032 TONESERVICES.EVENTS fxs 0/2 - Dsp 0/1.1 - Caller-ID Generation: TDM unmap

          13:41:50.032 TONESERVICES.EVENTS fxs 0/2 - Dsp 0/1.1 - Caller-ID Generation: release

          Tiger(config-2000)#

          Tiger(config-2000)#

          Tiger(config-2000)#

            • Re: 908 inbound caller ID not working
              markfreeman Employee

              Curt,

              If you don't see it, then can you send the following debug in a reply.

               

              Debug sip stack messages

              debug sip cldu

              debug voice verbose

               

              Thanks!

              • Re: 908 inbound caller ID not working
                curtc New Member

                That's what I thought.  The report was put in as no CID was working, and the first end user we tested with confirmed that there was no number even though there was.  Sigh.  After further communication and testing with the end customer, they ARE in fact getting the CID numbers.  It's just that it looks like the CNAM is sending "GRP WIRELESS CA", or "GRP Company Name CL", or just "G-CA".  It's the name they are having an issue with.  This has got to be the carrier.  Sorry for the hassle.

                  • Re: 908 inbound caller ID not working
                    markfreeman Employee

                    no worries, post back if you need anything else!

                     

                    -Mark

                      • Re: 908 inbound caller ID not working
                        curtc New Member

                        If I look at the SIP Trace, it just says From: "wireless caller".   However, the Adtran I think is putting the GRP in there since it is in a ring group.  Can I remove that text?

                        16:27:37.546 TONESERVICES.EVENTS fxs 0/1 - Dsp 0/1.2 - Caller-ID Generation: starting Caller-ID alert and sending Caller-ID information:

                        16:27:37.547 TONESERVICES.EVENTS fxs 0/1 - Dsp 0/1.2 - Caller-ID Generation:   chars = ".'..05081627..6144192006..GRP_WIRELESS CA7"

                          • Re: 908 inbound caller ID not working
                            markfreeman Employee

                            The Addition of GRP_ is used to let the caller know that the call is coming in via  ring group instead of a direct call to the voice user.

                             

                            If you do a "show run voice ring-group verbose" you will see the prefix command below:

                             

                            Tiger#show run voice ring-group verbose

                            Building configuration...

                            !

                            !

                            voice ring-group 6351

                              type linear

                              num-rings 2

                              max-rolls 0

                              max-inbound 1

                              no coverage

                              no did

                              prefix "GRP"

                              sip-identity 1234 T01

                              sip-identity 2345 T01

                             

                            If you want to turn it off, go into each ring-group that you have configured and enter:

                             

                            no prefix

                             

                            Let me know if you need anything else.

                             

                            -Mark

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