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Re: After upgrading vWlan 3.2.0 the 5ghz band is not working the transmit power is set to zero and can't change it
Is the 5Ghz radio still enabled in the template?
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Re: After upgrading vWlan 3.2.0 the 5ghz band is not working the transmit power is set to zero and can't change it
what model AP's is this happening to?
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Re: After upgrading vWlan 3.2.0 the 5ghz band is not working the transmit power is set to zero and can't change it
Wayne,
This is most likely related to a rare issue we have seen with the blocked channel list. Check inside the AP template and make sure the 5Ghz radio has allowed channels in the Channel list. It will be an expandable section in the template as part of the 5Ghz radio settings. When this has happened in the past, it has been due to there being no available channels.
This is most likely a migration issue between two versions that causes it to happen. We are still chasing a fix for it, but if you add the channels back it should resolve the issue.
If that doesn't fix it, you can open a ticket with our support team at www.adtran.com/openacase.
Thanks,
Evan Hudson
ADTRAN Product Support Engineer
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Re: After upgrading vWlan 3.2.0 the 5ghz band is not working the transmit power is set to zero and can't change it
Hi Evan,
Well its good to know its not me, I tried all your recommendations it did not work. I don't think I have a service contract, But I tried to rollback to 3.1.0 and still can't change the 5gz settings.
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Re: After upgrading vWlan 3.2.0 the 5ghz band is not working the transmit power is set to zero and can't change it
what about creating another template and moving your ap's over to that?
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Re: After upgrading vWlan 3.2.0 the 5ghz band is not working the transmit power is set to zero and can't change it
Hi Evan,
I finally got it to work, I had to turn off background checking, Do you know when a fix for this will be released?
Thanks
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Re: After upgrading vWlan 3.2.0 the 5ghz band is not working the transmit power is set to zero and can't change it
Wayne,
Possibly in the next version, but at this point it is not currently scheduled yet.
Thanks,
Evan
ADTRAN Product Support Engineer
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Re: After upgrading vWlan 3.2.0 the 5ghz band is not working the transmit power is set to zero and can't change it
Evan,
I only have the Wvlan software running on a vm, it now says i am out of disk space what do I need to do to free up space without adding more disk space
Thanks
Wayne
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Re: After upgrading vWlan 3.2.0 the 5ghz band is not working the transmit power is set to zero and can't change it
when will the next release be as we are waiting for a solution for our problem that was created by an issue from adtran who will not help me
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Re: After upgrading vWlan 3.2.0 the 5ghz band is not working the transmit power is set to zero and can't change it
how did you turn off background checking?
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Re: After upgrading vWlan 3.2.0 the 5ghz band is not working the transmit power is set to zero and can't change it
1 of 1 people found this helpfulHi Evan,
So I created a fresh install of a new VM with vWlan 3.2.0 and I was able to get the 5ghz channel to change the transmit power, I restored the settings and ran it for awhile (months) I ran a back ground check on the AP's (I think that what it is called) and now the issues is back, Do you know what the fix is? without redoing this again?
Thanks
Wayne
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Re: After upgrading vWlan 3.2.0 the 5ghz band is not working the transmit power is set to zero and can't change it
1 of 2 people found this helpfulANY news on this ?
how did you fix it to get the 5 ghz back on your access points?
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Re: After upgrading vWlan 3.2.0 the 5ghz band is not working the transmit power is set to zero and can't change it
1 of 2 people found this helpfulStill no help on this
cant figure out how to turn off background scan
adtran support wont help because i don't have a contract however everything worked before i installed the latest firmware
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Re: After upgrading vWlan 3.2.0 the 5ghz band is not working the transmit power is set to zero and can't change it
Chris,
You can attempt to turn off Dynamic RF by creating a dynamicRF profile with no options checked, and then selecting it in the AP template. You can also attempt to restart the DynamicRF Daemon under Administration->Restart->DynamicRF Daemon.
If it does not resolve the issue, I would attempt to rebuild the domain on a new server to get past any database issues. We have not run into a case of this issue that has not been solved by several of the steps we gave you so you may have experienced something that is similar, but slightly different from an underlying stand point. Building a new domain inside a new installation should resolve that since we can not reproduce it here. Unfortunately to do perform more of a deep dive to alleviate the problem on your specific instance that would require time with our Product Support team which does require a ProCare contract on your APs.
However, you can continue to post your progress in attempting to solve the issue here and the steps you have taken, and we will try to offer help.
Thanks,
Evan Hudson
ADTRAN Product Support Manager
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Re: After upgrading vWlan 3.2.0 the 5ghz band is not working the transmit power is set to zero and can't change it
I am on the device not a virtual machine so i can not rebuild the unit. I have created a new dynamic rf profile restarted the dynamic rf daemon and it still did not come back
as you can see from my channel lists on the 5ghz there is an issue
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Re: After upgrading vWlan 3.2.0 the 5ghz band is not working the transmit power is set to zero and can't change it
Chris,
In that case you can attempt to build a new domain. I would unlicense (delete) the APs and re-license them into the new domain (this builds all the AP information again automatically in the background).
If for some reason that does not work, you can take a backup of the system, and then go to Administration->Backup/Restore-> Database Initialization to completely default the system (obviously do this after hours). After the system is defaulted, you can then rebuild your setup from scratch. You will have the backup in case something comes up and you need to rollback. You can also use the alternate partition to roll back.
Otherwise to resolve it, you would need to work with Product Support.
Thanks,
Evan Hudson
ADTRAN Product Support Manager
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Re: After upgrading vWlan 3.2.0 the 5ghz band is not working the transmit power is set to zero and can't change it
After trying to remove and re-add an access point I now have this
when i try to go to the access point i get this
so now I am down an Access point
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Re: After upgrading vWlan 3.2.0 the 5ghz band is not working the transmit power is set to zero and can't change it
Chris,
It's hard to tell what is going on without much more digging, but while painful, the Database initialization might be the best route to go. I would assume there is some kind of database issue going on - which really would explain why your issue has persisted through almost anything.
Past that, if you do have access to a VMware system, you could attempt to rebuild on that. The VM version of vWLAN is free - the appliance you are on is actually end of life - so if you have access to somewhere to host it you could attempt to turn one up and see if you can get it working properly.
Alternatively, you could move your APs to express cloud using the How to Create an Express Cloud Account instructions. This is a free hosting service we offer for APs. All you need is the serial number of your APs and an internet connection.
Thanks,
Evan
ADTRAN Product Support Manager
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Re: After upgrading vWlan 3.2.0 the 5ghz band is not working the transmit power is set to zero and can't change it
before i go to far in chasing my tail i noticed this
New ADTRAN Enterprise-Class Wi-Fi Offering Frequently Asked Questions (FAQ)
Does Express Cloud support older ADTRAN Bluesocket 1800 and 1900 series 11n APs?
- No. Express Cloud supports ADTRAN 2000 and 3000 series 11ac APs.
We have the 1900 series APs (1920 and 1925)
so will those APs work with the express cloud or not?
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Re: After upgrading vWlan 3.2.0 the 5ghz band is not working the transmit power is set to zero and can't change it
Chris,
I apologize, no they will not. So that option would not be available unless you purchased newer Access Points.
Thanks,
Evan
ADTRAN Product Support Manager
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Re: After upgrading vWlan 3.2.0 the 5ghz band is not working the transmit power is set to zero and can't change it
It extremely frustrating to be told one thing then something else contradicts it.
This all started with a Patch that i installed to get us up to the latest version. I now know why I hate installing patches
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Re: After upgrading vWlan 3.2.0 the 5ghz band is not working the transmit power is set to zero and can't change it
Guess this will go unanswered
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Re: After upgrading vWlan 3.2.0 the 5ghz band is not working the transmit power is set to zero and can't change it
I sense Adtran isn't putting much into the product anymore. Fourteen months since 3.2 released, eight months since 3.2HB which was pretty much a patch release. Oh well, we'll see.
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Re: After upgrading vWlan 3.2.0 the 5ghz band is not working the transmit power is set to zero and can't change it
David,
We are actually releasing version 3.3.0 tomorrow onto the website. Version 3.4.0 will follow in the months afterwards with several new features.
3.3.0 includes software support for DFS in the FCC regions for all products, as well as software support for DFS in any products in ETSI that did not have it. We have also made changes to the SSID page and a few other pages in the UI, added the ability to shape individual client traffic up to 1Gbs, and 3.3.0 includes a host of fixes for product issues.
Regards,
Evan Hudson
ADTRAN Product Support Manager
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Re: After upgrading vWlan 3.2.0 the 5ghz band is not working the transmit power is set to zero and can't change it
When will 3.3.0 be released?
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Re: After upgrading vWlan 3.2.0 the 5ghz band is not working the transmit power is set to zero and can't change it
Justin,
We are targeting Friday. We ran into one snag and decided to postpone the release slightly to address an issue.
Thanks,
Evan Hudson
ADTRAN Product Support Manager
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