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Anonymous
Not applicable
‎05-03-2012 10:00 AM

Disconnect - Unspecified Cause

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I have a modem that tries to dial 18002333111 and it always fails with a busy signal.  I need help figuring out why.   The telco says it is not their fault.  Here is what the log shows:

16:28:19.844 : 10.10.0.175 : Local 0   :NOTICE  : ATLAS 550[ADTRAN]:L2-Formatted|Ntw2|1|===================================================

16:28:19.844 : 10.10.0.175 : Local 0   :NOTICE  : ATLAS 550[ADTRAN]:L2-Formatted|Ntw2|1|Sent = Sapi:00  C/R:R Tei:00

16:28:19.844 : 10.10.0.175 : Local 0   :NOTICE  : ATLAS 550[ADTRAN]:L2-Formatted|Ntw2|1|       Ctl:INFO     Ns:24   Nr:37

16:28:19.844 : 10.10.0.175 : Local 0   :NOTICE  : ATLAS 550[ADTRAN]:L2-Formatted|Ntw2|1|       Prot:08  CRL:2  CRV:0232

16:28:19.844 : 10.10.0.175 : Local 0   :NOTICE  : ATLAS 550[ADTRAN]:L2-Formatted|Ntw2|1|       M - 05 SETUP      

16:28:19.860 : 10.10.0.175 : Local 0   :NOTICE  : ATLAS 550[ADTRAN]:L2-Formatted|Ntw2|1|        IE - 04 BEARER CAPABILITY   Len=3

16:28:19.860 : 10.10.0.175 : Local 0   :INFO    : ATLAS 550[ADTRAN]:L2-Formatted|Ntw2|1|             90 Xfer Cap.:3.1 kHz AUDIO    

16:28:19.860 : 10.10.0.175 : Local 0   :INFO    : ATLAS 550[ADTRAN]:L2-Formatted|Ntw2|1|             90 Xfer Rate:64k  

16:28:19.860 : 10.10.0.175 : Local 0   :INFO    : ATLAS 550[ADTRAN]:L2-Formatted|Ntw2|1|             A2 Layer 1:u-Law         

16:28:19.860 : 10.10.0.175 : Local 0   :NOTICE  : ATLAS 550[ADTRAN]:L2-Formatted|Ntw2|1|        IE - 18 CHANNEL ID          Len=3

16:28:19.860 : 10.10.0.175 : Local 0   :NOTICE  : ATLAS 550[ADTRAN]:L2-Formatted|Ntw2|1|             A1 Primary Rate

16:28:19.860 : 10.10.0.175 : Local 0   :NOTICE  : ATLAS 550[ADTRAN]:L2-Formatted|Ntw2|1|                Intfc ID:IMPLICIT

16:28:19.860 : 10.10.0.175 : Local 0   :NOTICE  : ATLAS 550[ADTRAN]:L2-Formatted|Ntw2|1|                Pref/Excl:PREFERRED

16:28:19.860 : 10.10.0.175 : Local 0   :NOTICE  : ATLAS 550[ADTRAN]:L2-Formatted|Ntw2|1|                D-Chan Indicated:NO

16:28:19.860 : 10.10.0.175 : Local 0   :NOTICE  : ATLAS 550[ADTRAN]:L2-Formatted|Ntw2|1|                Chan. Sel:FOLLOWS

16:28:19.860 : 10.10.0.175 : Local 0   :NOTICE  : ATLAS 550[ADTRAN]:L2-Formatted|Ntw2|1|             83 Numb/Map:NUMBER

16:28:19.860 : 10.10.0.175 : Local 0   :NOTICE  : ATLAS 550[ADTRAN]:L2-Formatted|Ntw2|1|             97 Channel:23

16:28:19.860 : 10.10.0.175 : Local 0   :NOTICE  : ATLAS 550[ADTRAN]:L2-Formatted|Ntw2|1|        IE - 6C CALLING PARTY #     Len=15

16:28:19.860 : 10.10.0.175 : Local 0   :NOTICE  : ATLAS 550[ADTRAN]:L2-Formatted|Ntw2|1|             21 Numb. Type:NATIONAL     

16:28:19.875 : 10.10.0.175 : Local 0   :NOTICE  : ATLAS 550[ADTRAN]:L2-Formatted|Ntw2|1|                Numb. Plan:ISDN/Telephony

16:28:19.875 : 10.10.0.175 : Local 0   :NOTICE  : ATLAS 550[ADTRAN]:L2-Formatted|Ntw2|1|             80 Presentation:ALLOWED    

16:28:19.875 : 10.10.0.175 : Local 0   :NOTICE  : ATLAS 550[ADTRAN]:L2-Formatted|Ntw2|1|                Ph.# 0005036664290

16:28:19.875 : 10.10.0.175 : Local 0   :NOTICE  : ATLAS 550[ADTRAN]:L2-Formatted|Ntw2|1|        IE - 70 CALLED PARTY #      Len=12

16:28:19.875 : 10.10.0.175 : Local 0   :NOTICE  : ATLAS 550[ADTRAN]:L2-Formatted|Ntw2|1|             A1 Numb. Type:NATIONAL     

16:28:19.875 : 10.10.0.175 : Local 0   :NOTICE  : ATLAS 550[ADTRAN]:L2-Formatted|Ntw2|1|                Numb. Plan:ISDN/Telephony

16:28:19.875 : 10.10.0.175 : Local 0   :NOTICE  : ATLAS 550[ADTRAN]:L2-Formatted|Ntw2|1|                Ph.# 18002333111

16:28:19.875 : 10.10.0.175 : Local 0   :INFO    : ATLAS 550[ADTRAN]:ISDN|Ntw2|1|Dialing 18002333111

16:28:19.875 : 10.10.0.175 : Local 0   :INFO    : ATLAS 550[ADTRAN]:L2-Message|Ntw2|1|Recd  = 00 01 01 32

16:28:20.421 : 10.10.0.175 : Local 0   :INFO    : ATLAS 550[ADTRAN]:L2-Message|Ntw2|1|Recd  = 02 01 4A 32 08 02 82 32 02 18 03 A9 83 97

16:28:20.437 : 10.10.0.175 : Local 0   :NOTICE  : ATLAS 550[ADTRAN]:L2-Formatted|Ntw2|1|===================================================

16:28:20.437 : 10.10.0.175 : Local 0   :NOTICE  : ATLAS 550[ADTRAN]:L2-Formatted|Ntw2|1|Recd = Sapi:00  C/R:C Tei:00

16:28:20.437 : 10.10.0.175 : Local 0   :NOTICE  : ATLAS 550[ADTRAN]:L2-Formatted|Ntw2|1|       Ctl:INFO     Ns:37   Nr:25

16:28:20.437 : 10.10.0.175 : Local 0   :NOTICE  : ATLAS 550[ADTRAN]:L2-Formatted|Ntw2|1|       Prot:08  CRL:2  CRV:8232

16:28:20.437 : 10.10.0.175 : Local 0   :NOTICE  : ATLAS 550[ADTRAN]:L2-Formatted|Ntw2|1|       M - 02 CALL_PROC  

16:28:20.437 : 10.10.0.175 : Local 0   :NOTICE  : ATLAS 550[ADTRAN]:L2-Formatted|Ntw2|1|        IE - 18 CHANNEL ID          Len=3

16:28:20.437 : 10.10.0.175 : Local 0   :NOTICE  : ATLAS 550[ADTRAN]:L2-Formatted|Ntw2|1|             A9 Primary Rate

16:28:20.437 : 10.10.0.175 : Local 0   :NOTICE  : ATLAS 550[ADTRAN]:L2-Formatted|Ntw2|1|                Intfc ID:IMPLICIT

16:28:20.437 : 10.10.0.175 : Local 0   :NOTICE  : ATLAS 550[ADTRAN]:L2-Formatted|Ntw2|1|                Pref/Excl:EXCLUSIVE

16:28:20.437 : 10.10.0.175 : Local 0   :NOTICE  : ATLAS 550[ADTRAN]:L2-Formatted|Ntw2|1|                D-Chan Indicated:NO

16:28:20.437 : 10.10.0.175 : Local 0   :NOTICE  : ATLAS 550[ADTRAN]:L2-Formatted|Ntw2|1|                Chan. Sel:FOLLOWS

16:28:20.437 : 10.10.0.175 : Local 0   :NOTICE  : ATLAS 550[ADTRAN]:L2-Formatted|Ntw2|1|             83 Numb/Map:NUMBER

16:28:20.437 : 10.10.0.175 : Local 0   :NOTICE  : ATLAS 550[ADTRAN]:L2-Formatted|Ntw2|1|             97 Channel:23

16:28:20.437 : 10.10.0.175 : Local 0   :INFO    : ATLAS 550[ADTRAN]:L2-Message|Ntw2|1|Sent  = 02 01 01 4C

16:28:20.452 : 10.10.0.175 : Local 0   :INFO    : ATLAS 550[ADTRAN]:ISDN|Ntw2|1|Gate opened to name by Proceeding Msg.

16:28:21.529 : 10.10.0.175 : Local 0   :INFO    : ATLAS 550[ADTRAN]:L2-Message|Ntw2|1|Recd  = 02 01 4C 32 08 02 82 32 45 08 02 82 9F

16:28:21.529 : 10.10.0.175 : Local 0   :NOTICE  : ATLAS 550[ADTRAN]:L2-Formatted|Ntw2|1|===================================================

16:28:21.529 : 10.10.0.175 : Local 0   :NOTICE  : ATLAS 550[ADTRAN]:L2-Formatted|Ntw2|1|Recd = Sapi:00  C/R:C Tei:00

16:28:21.529 : 10.10.0.175 : Local 0   :NOTICE  : ATLAS 550[ADTRAN]:L2-Formatted|Ntw2|1|       Ctl:INFO     Ns:38   Nr:25

16:28:21.529 : 10.10.0.175 : Local 0   :NOTICE  : ATLAS 550[ADTRAN]:L2-Formatted|Ntw2|1|       Prot:08  CRL:2  CRV:8232

16:28:21.544 : 10.10.0.175 : Local 0   :NOTICE  : ATLAS 550[ADTRAN]:L2-Formatted|Ntw2|1|       M - 45 DISCONNECT 

16:28:21.544 : 10.10.0.175 : Local 0   :NOTICE  : ATLAS 550[ADTRAN]:L2-Formatted|Ntw2|1|        IE - 08 CAUSE               Len=2

16:28:21.544 : 10.10.0.175 : Local 0   :NOTICE  : ATLAS 550[ADTRAN]:L2-Formatted|Ntw2|1|             82 Location:LN

16:28:21.544 : 10.10.0.175 : Local 0   :NOTICE  : ATLAS 550[ADTRAN]:L2-Formatted|Ntw2|1|             9F Cause:UNSPECIFIED_CAUSE

16:28:21.544 : 10.10.0.175 : Local 0   :INFO    : ATLAS 550[ADTRAN]:L2-Message|Ntw2|1|Sent  = 02 01 01 4E

16:28:21.544 : 10.10.0.175 : Local 0   :INFO    : ATLAS 550[ADTRAN]:ISDN|Ntw2|1|Call clearing: UNSPECIFIED_CAUSE : Loc=U

16:28:21.544 : 10.10.0.175 : Local 0   :INFO    : ATLAS 550[ADTRAN]:ISDN|Ntw2|1|Call to '18002333111' failed

16:28:21.544 : 10.10.0.175 : Local 0   :INFO    : ATLAS 550[ADTRAN]:L2-Message|Ntw2|1|Sent  = 00 01 32 4E 08 02 02 32 4D

16:28:21.544 : 10.10.0.175 : Local 0   :NOTICE  : ATLAS 550[ADTRAN]:L2-Formatted|Ntw2|1|===================================================

16:28:21.544 : 10.10.0.175 : Local 0   :NOTICE  : ATLAS 550[ADTRAN]:L2-Formatted|Ntw2|1|Sent = Sapi:00  C/R:R Tei:00

16:28:21.544 : 10.10.0.175 : Local 0   :NOTICE  : ATLAS 550[ADTRAN]:L2-Formatted|Ntw2|1|       Ctl:INFO     Ns:25   Nr:39

16:28:21.544 : 10.10.0.175 : Local 0   :NOTICE  : ATLAS 550[ADTRAN]:L2-Formatted|Ntw2|1|       Prot:08  CRL:2  CRV:0232

16:28:21.544 : 10.10.0.175 : Local 0   :NOTICE  : ATLAS 550[ADTRAN]:L2-Formatted|Ntw2|1|       M - 4D RELEASE    

16:28:21.544 : 10.10.0.175 : Local 0   :INFO    : ATLAS 550[ADTRAN]:L2-Message|Ntw2|1|Recd  = 00 01 01 34

16:28:21.576 : 10.10.0.175 : Local 0   :INFO    : ATLAS 550[ADTRAN]:L2-Message|Ntw2|1|Recd  = 02 01 4E 34 08 02 82 32 5A

16:28:21.576 : 10.10.0.175 : Local 0   :NOTICE  : ATLAS 550[ADTRAN]:L2-Formatted|Ntw2|1|===================================================

16:28:21.576 : 10.10.0.175 : Local 0   :NOTICE  : ATLAS 550[ADTRAN]:L2-Formatted|Ntw2|1|Recd = Sapi:00  C/R:C Tei:00

16:28:21.576 : 10.10.0.175 : Local 0   :NOTICE  : ATLAS 550[ADTRAN]:L2-Formatted|Ntw2|1|       Ctl:INFO     Ns:39   Nr:26

16:28:21.576 : 10.10.0.175 : Local 0   :NOTICE  : ATLAS 550[ADTRAN]:L2-Formatted|Ntw2|1|       Prot:08  CRL:2  CRV:8232

16:28:21.576 : 10.10.0.175 : Local 0   :NOTICE  : ATLAS 550[ADTRAN]:L2-Formatted|Ntw2|1|       M - 5A RELEASE_CMP

Thanks for any help or suggestion!

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Anonymous
Not applicable
‎05-03-2012 12:12 PM

Re: Disconnect - Unspecified Cause

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Unfortunately, the message the ATLAS receives is DISCONNECT with the reason being “UNSPECIFIED_CAUSE”. So this tells us the call was disconnected with no cause given. From the SETUP message the ATLAS sends, I believe the problem is the CALLING PARTY #. The ATLAS is sending the calling party number as “0005036664290,” which is too many digits. We need to remove the “000” from the beginning of the number.

To remove the “000” prepended to the calling party number, go into the DIAL PLAN and GLOBAL PARAM. Then go to the AREA OR CITY CODE which looks like it is currently set to “000.” Select the “000” and hit <ENTER>, then
<Backspace> to remove it and hit <Enter> again. The ATLAS should no longer add the “000” to the beginning of the number.

Another option is to go to the DIAL PLAN and NETWORK TERM and go to the SUBSTITUTION TEMPLATE for Slot 2 Port 1. Under the substitution template set the DNIS ORIG# and the DNIS SUBST# both to “$”. (This is so the
DNIS does not change. Whatever the original DNIS is will be sent as the substituted DNIS.) Then go into the ANI SUBS. In here set the ANI ORIG# to be “000-NXX-NXX-XXXX” and the ANI SUBST# to be “NXX-NXX-XXXX”. After that back out to the main menu and any 13-digit number starting with “000” will have the “000” stripped off.

Hope this helps,

Patrick

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Anonymous
Not applicable
‎05-03-2012 12:12 PM

Re: Disconnect - Unspecified Cause

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Unfortunately, the message the ATLAS receives is DISCONNECT with the reason being “UNSPECIFIED_CAUSE”. So this tells us the call was disconnected with no cause given. From the SETUP message the ATLAS sends, I believe the problem is the CALLING PARTY #. The ATLAS is sending the calling party number as “0005036664290,” which is too many digits. We need to remove the “000” from the beginning of the number.

To remove the “000” prepended to the calling party number, go into the DIAL PLAN and GLOBAL PARAM. Then go to the AREA OR CITY CODE which looks like it is currently set to “000.” Select the “000” and hit <ENTER>, then
<Backspace> to remove it and hit <Enter> again. The ATLAS should no longer add the “000” to the beginning of the number.

Another option is to go to the DIAL PLAN and NETWORK TERM and go to the SUBSTITUTION TEMPLATE for Slot 2 Port 1. Under the substitution template set the DNIS ORIG# and the DNIS SUBST# both to “$”. (This is so the
DNIS does not change. Whatever the original DNIS is will be sent as the substituted DNIS.) Then go into the ANI SUBS. In here set the ANI ORIG# to be “000-NXX-NXX-XXXX” and the ANI SUBST# to be “NXX-NXX-XXXX”. After that back out to the main menu and any 13-digit number starting with “000” will have the “000” stripped off.

Hope this helps,

Patrick

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Anonymous
Not applicable
‎05-03-2012 12:23 PM

Re: Disconnect - Unspecified Cause

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Thanks Patrick!

I will try option 1 first, and let you know how it works.

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Anonymous
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‎05-03-2012 05:24 PM

Re: Disconnect - Unspecified Cause

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Thanks!  That was it!

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