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cancercell2002
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SDK for the NetVanta 7000 Series.

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Is there a SDK available for the NetVanta 7000 Series switch?

We're a Call Center operation that makes out going calls only. We currently use custom application to track our client's phone numbers and make the actual phone call using analog lines (one analog line per agent). The problem is the analog lines. We can dial one number at a time. If that number is busy or not answering, then hung-up and dial the next number on the list.

I was thinking of utilizing a phone switch like the NetVanta 7000 to use with our call center. I would develop/change our existing custom application that's tracking the client phone numbers to use the NetVanta 7000 switch APIs to make the outgoing phone calls. That way, our custom application would dial multiple numbers all at the same time, if one number answers, the agent gets the call. That way, the agent can call five numbers at the same time and whichever answers first, picks up.

Is there a SDK or APIs that I can use for such a project?

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Anonymous
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Re: SDK for the NetVanta 7000 Series.

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The 7000 series does not currently support APIs for integration with 3rd party software.

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Anonymous
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Re: SDK for the NetVanta 7000 Series.

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The 7000 series does not currently support APIs for integration with 3rd party software.

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Anonymous
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Re: SDK for the NetVanta 7000 Series.

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You may want to take a look at the Adtran UC product line.

This article was recently posted:

https://supportforums.adtran.com/servlet/JiveServlet/downloadBody/5036-102-1-5491/Configuring%20Simp...

Anonymous
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Re: SDK for the NetVanta 7000 Series.

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I went ahead and flagged this post as “Assumed Answered.”  If any of the responses on this thread assisted you, please mark them as either Correct or Helpful answers with the applicable buttons.  This will make them visible and help other members of the community find solutions more easily as well as award points to the users that helped you.  If you still need assistance, I would be more than happy to continue working with you on this - just let me know in a reply.


Thanks,

Matt

Anonymous
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Re: SDK for the NetVanta 7000 Series.

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I went ahead and flagged the "Correct Answer" on this post to make it more visible and help other members of the community find solutions more easily. If you don't feel like the answer I marked was correct, feel free to come back to this post and unmark it and select another in its place with the applicable buttons.  If you still need assistance, we would be more than happy to continue working with you on this - just let us know in a reply.

Thanks,

Matt