3 Replies Latest reply on Feb 15, 2013 12:08 PM by matt Branched from an earlier discussion.

    headset not answering calls on Polycom

    eliceo New Member

      Should I downgrade to the latest firmware??  We recieved a call from a customer with A5.02.00.E loaded.  They are having a headset problem with their Polycom phone.  I don't know if it is just the phone going bad.  They cannot answer calls with the headset button and when they start a call with the headset, it only works for about a minute then the headset button goes off.  Any ideas??