11 Replies Latest reply on Mar 19, 2012 1:28 PM by matt

    VM to E-Mail

    dcorrea Visitor

      Hello Guys,

       

      How you doing!?, I'm writing you because I'm working with my NV7100 and I want to use the option of VM to E-mail, I set up the following commands for do this:

       

      logging email on

      logging email receiver-ip mail.XXXX.com auth-username nv7100@XXXX.com auth-password XXXXXXX

      logging email sender NV7100

       

      But when someone leaves a message in my extension (2173) I didn't receive the message on my e-mail inbox.

       

      The server that I'm using for send e-mails is fully operational.

       

      I'm attaching my NV7100 current config.

       

      Would you help me!?

       

      Thanks a bunch!,

        • Re: VM to E-Mail
          Employee

          dcorrea,

           

          Thank you for this question.  Here is a sample configuration that can be used with a Yahoo mail account:

           

          !

          ip name-server <primary DNS server> <secondary DNS server>

          logging email receiver-ip smtp.yahoo.com port 587 auth-username <yahoo-account>@yahoo.com auth-password <yahoo password>

          logging email sender <yahoo-account>@yahoo.com

          !

          voice user <extension>

            email <e-mail address>

            voicemail notify email attach-message pcm

            voicemail notify schedule Sunday 12:00 am

              notify email primary

          !

          You would just need to substitute the Yahoo mail information for your specific mail server.

           

          The SMTP client in AOS supports only the following authentication methods:

          • digest-md5
          • cram-md5
          • login
          • plain
          • TLS - requires R10.9.2 or later

           

          If your mail server does not support any of these, than you need to use a different SMTP server that supports one of the authentication methods listed above.

           

          In looking at your configuration it appears the logging email sender command only has "7100" entered and not a valid e-mail address.  Also, after the voicemail notify schedule Sunday 12:00 am command you need to enter notify email primary in the voice user configuration .  Try changing those and see if it fixes the issue.

           

          If the configuration is correct but it still is not working you would need to capture the output from a debug system to capture the SMTP transactions between the 7100 and the mail server.

           

          I hope this helps.  Please feel free to reply with any follow-up questions.

           

          Thanks,
          Matt

            • Re: VM to E-Mail
              dcorrea Visitor

              Dear Matt,

               

              I performed the suggestions that you sent me but unfortunately my VM-To-Email still not working.

               

              On the output from the debug I'm seeing this:

               

              NV7100#SMTP Not enough info to send.

               

              SMTP Not enough info to send.

               

              Any other suggestion!?

               

              Thanks,

                • Re: VM to E-Mail
                  Employee

                  Do you have DNS servers defined in your configuration with the ip name-server command?  If you reference the server by host name instead of IP with the logging email receiver-ip command you need DNS to resolve the IP of the mail server.  If this is the issue you would also have problems trying to ping the mail server by host name from the command line.

                   

                  Thanks,
                  Matt

                    • Re: VM to E-Mail
                      dcorrea Visitor

                      Dear Matt,

                       

                      Thank you for keep following this issue, let me give you more feedback:

                       

                      I set the ip name-server on the Adtran NV7100 and in fact the resolution for the IP of my mail server appears on the DNS Table Entries of the unit. Then for the logging email receiver-ip i was using the hostname, now i set directly the IP. BUt I still seeing this message on the debug system:

                       

                      SMTP Not enough info to send.

                      SMTP Not enough info to send.

                       

                      What you think!?

                       

                      Thanks again,

                        • Re: VM to E-Mail
                          Employee

                          That message can appear when email logging is turned on.   Do these messages correspond to when you leave a voicemail message?  I accidentally implied with the sample configuration above that e-mail logging is needed for this feature to work.  I removed that line out of the sample configuration.  If you enter the command no logging email do the messages go away?  You have to leave a voicemail message for an extension configured as noted above while the debug system is running to catch what the issue is.

                           

                          Thanks,
                          Matt

                            • Re: VM to E-Mail
                              dcorrea Visitor

                              Dear Matt,

                               

                              I turned off the logging email, and now I don't see any related messages to SMTP on the debug.

                               

                              I review again my settings for the voicemail and everything seems to be OK!. If you have more suggestions I will appreciate them.

                               

                              Thanks a million!,

                                • Re: VM to E-Mail
                                  Employee

                                  It sounds like  notify email primary  is not set on the voice user.  Can you paste in the configuration for the voice user that you are attempting to leave a message for?

                                   

                                  Thanks,
                                  Matt

                                    • Re: VM to E-Mail
                                      dcorrea Visitor

                                      Dear Matt,

                                       

                                      Here you go:

                                       

                                      voice user 2173

                                        connect sip

                                        cos "normal_users"

                                        first-name "David"

                                        last-name "Correa"

                                        findme-followme enhanced

                                        num-rings 2

                                        coverage findme-followme

                                        codec-group G711

                                        no directory-include

                                        email user@XXXX.com

                                        voicemail auth-mode password

                                        voicemail greeting default

                                        voicemail cos normal_voicemail

                                        voicemail notify email attach-message pcm

                                        script "script-3"

                                          action 1 internal 2147 no-press-to-accept ring-time 2

                                          action 2 vm

                                          action 3 refer 0

                                        contact-group 3

                                          name "Everyone"

                                          description "All other contacts"

                                          implicitly-include all

                                          ringback

                                          no courtesy-greeting

                                          presence available script "script-3"

                                        voicemail notify schedule Sunday 12:00 am

                                       

                                      Thanks again,