2 Replies Latest reply on Apr 6, 2012 9:19 AM by joeln1wcf

    Find Me Follow me

    joeln1wcf New Member

      I have a customer that likes the FMFM feature using the *7 to send it back to their extension in a BCS setup using the NV7100 and UC Server.  As A PBA user can they set up a service to mimic that?  Currently they are using assisted transfer for some people to find them on there cell, they tried to *7 back to there extension and it does not work.  Can that be done or is that strictly if they got the call via FMFM?

        • Re: Find Me Follow me
          Employee

          That 7100 feature is not available on the UC Server.  If an assisted transfer is used to send the call out to the PSTN (cell phone for example) there is not a way to retrieve it. The 7100 stays in the call path for enhanced FMFM, which is why it can still return the call even if it does go out to the PSTN.  This may not be an option for you, but if the call ended up on another extension registered to the UC Server it could be picked back up from your desk phone by dialing *27<extension that currently has the call>.  This as well as some other supported SPRE codes are listed in TN117 - NetVanta ECS and BAS Feature Codes.

           

          Thanks,
          Matt