8 Replies Latest reply on Nov 28, 2012 1:50 PM by matt

    Dial from missed call directory

    3l3mn8r New Member


      Netvanta 7100, IP 712 Phone, cannot dial missed calls from directory.

       

      When the user looks at missed calls in the directory she can see the call and ID but when clicking on Dial it goes to fast busy.  I havent seen this issue at any of my other sites. Not sure where to look first, Dial plan?  As I recall we had to add 9 using DNIS or ANI to the analog trunks since it is a Centrex system.  All placed calls work fine just not calls from missed directory.  I want to say it is not adding the 9 somewhere. Any ideas?

        • Re: Dial from missed call directory
          jay Employee

          3l3mn8r, you are correct that if the users normally need to dial 9 to get out, then you would need to add the 9 to caller-ID via ANI substitution. This can be accomplished on the 7100 by doing the following:

           

          From the 7100 GUI, go to the "Voice" section and click "System Parameters"

           

          Scroll down on the page and click the "ANI Substitution" tab at the bottom of the page

           

          Depending on how your caller-id shows up and how outbound dialing must be accomplished, the match and substitution templates might be different. For example:

           

          Inbound Caller-ID shows 555-555-5555 and must be dialed as 9-555-555-5555

          Match: NXXNXXXXXX

          Sub: 9NXXNXXXXXX

           

          If you need to add or remove a 1, you can modify the match and substitute templates accordingly. The end goal is that the number that shows up on caller-id matches the format that the user must use to dial out.

            • Re: Dial from missed call directory
              3l3mn8r New Member

              Jay, I did the ani substitiution and then went back to a user and went to missed calls and dialed a number and received a fast busy.  I then called the phone and let it go to voicemail to create a new missed call and then dialed the new missed call and it worked.  Is it correct to assume that only new calls missed after ani substitution will actually dial out.  If this is the case then anyone adding ani sub should know that it will only affect new missed calls after the substitution is applied.  Thaks for your help Jay.

                • Re: Dial from missed call directory
                  jay Employee

                  3l3mn8r, you are correct, and I apologize for not specifically spelling that out. The ANI substitution will affect caller-ID on future calls, but the numbers stored in the missed call directory of a local phone have already been received and will not be changed by altering the 7100 config.

              • Re: Dial from missed call directory
                jay Employee

                I went ahead and flagged this post as "Assumed Answered". If any of the responses on this thread assisted you, please mark them as Correct or Helpful answers as the case may be with the applicable buttons. This will make them visible and help other members of the community find solutions more easily. If you still need assistance, I would be more than happy to continue working with you on this. Just let me know in reply.

                • Re: Dial from missed call directory
                  fedgraph New Member

                  Hello, I am a newbie so please let me know if i am not posting correctly. We have a NV7100 w/polycom 650's. The system was never setup to its full potential from our installing authorized dealer. I have requested a fix for this problem and it was never resolved. Please Help.

                   

                  I have the same problem. I did edit the ANI Substitution and it is now adding the 9, as this is needed to access a outside line. Thx

                  However we still get a fast busy. Also, I think this is related to our problem, we can not place calls from a speed dial. Same fast busy.

                   

                  Thanks in advance.

                    • Re: Dial from missed call directory
                      jay Employee

                      Fedgraph, please reply with your current 7100 configuration. Please take care to remove any sensitive information such as passwords or public IP addresses.

                        • Re: Dial from missed call directory
                          fedgraph New Member

                          Please take a look,

                          Thanks

                           

                          here is our current 7100 configuration:

                           

                          !
                          !
                          ! ADTRAN, Inc. OS version A2.07.00.SB.E
                          ! Boot ROM version 12.04.00
                          ! Platform: NetVanta 7100, part number 1200796E1
                          ! Serial number G10D4078
                          !
                          !
                          hostname "NV7100"
                          enable password XXXXXXXX
                          !
                          clock timezone -5-Eastern-Time
                          !
                          ip subnet-zero
                          ip classless
                          ip routing
                          ip domain-name "XXXXXXX.com"
                          ip domain-proxy
                          ip name-server 192.168.100.7 192.168.100.22
                          !
                          !
                          no auto-config
                          !
                          event-history on
                          no logging forwarding
                          logging email on
                          logging email receiver-ip smtp.XXXXX.com auth-username XXXXX@xxxxxxx.com auth-password XXXXXXXX
                          logging email sender XXXXXXXXXX@xxxxxxxxxxx.com
                          !
                          no service password-encryption
                          !
                          username "x" password "XXXXX"
                          username "x" password "XXXXXX"
                          username "x" password "XXXXXXXX"
                          !
                          ip policy-timeout tcp ssh 200000
                          !
                          ip firewall
                          ip firewall stealth
                          no ip firewall alg msn
                          no ip firewall alg h323
                          !
                          !
                          !
                          !
                          !
                          !
                          !
                          !
                          no dot11ap access-point-control
                          !
                          !
                          !
                          ip dhcp-server database local
                          ip dhcp-server excluded-address 192.168.100.1 192.168.100.100
                          !
                          ip dhcp-server pool "LAN_pool"
                            network 192.168.100.0 255.255.255.0
                            dns-server 192.168.100.7
                            netbios-node-type h-node
                            default-router 192.168.100.1
                            tftp-server tftp://10.10.10.1
                            ntp-server 192.168.100.100
                            timezone-offset -5:00
                            option 66 ascii ftp://10.10.20.1
                            option 129 ascii VLAN-A=2;
                            option 150 ascii 10.10.10.1
                          !
                          ip dhcp-server pool "VoIP_pool"
                            network 10.10.20.0 255.255.255.0
                            dns-server 10.10.20.1
                            netbios-node-type h-node
                            default-router 10.10.20.1
                            ntp-server 10.10.20.1
                            timezone-offset -5:00
                            option 66 ascii ftp://10.10.20.1
                            option 129 ascii VLAN-A=2;
                            option 150 ascii 10.10.20.1
                          !
                          !
                          !
                          ip crypto
                          !
                          crypto ike policy 100
                            initiate aggressive
                            respond anymode
                            local-id address x.x.x.x
                            nat-traversal v1 disable
                            nat-traversal v2 disable
                            peer x.x.x.x
                            attribute 1
                              hash md5
                              authentication pre-share
                          !
                          crypto ike policy 101
                            initiate aggressive
                            respond anymode
                            local-id user-fqdn x.x.x.x
                            nat-traversal v1 disable
                            nat-traversal v2 disable
                            peer x.x.x.x
                            attribute 1
                              hash md5
                              authentication pre-share
                          !
                          crypto ike remote-id user-fqdn xxxxxxx.xxxx.com preshared-key xxxxxxxx
                          crypto ike remote-id user-fqdn xxxxxxxx.xxxxxxxxx.com preshared-key xxxxxxxxxxx
                          !
                          crypto ipsec transform-set
                          !
                          crypto map VPN 10 ipsec-ike
                            description B
                            match address VPN-10-vpn-selectors
                            set peer x.x.x.x
                            set transform-set esp
                            ike-policy 100
                          crypto map VPN 20 ipsec-ike
                            description C
                            match address VPN-20-vpn-selectors
                            set peer x.x.x.x
                            set transform-set esp
                            ike-policy 101
                          !
                          !
                          !
                          !
                          vlan 1
                            name "Default"
                          !
                          vlan 2
                            name "VoIP"
                          !
                          vlan 10
                            name "DMZ"
                          !
                          !
                          interface eth 0/0
                            description Bellsouth Wan
                            no ip address
                            no shutdown
                          !
                          !
                          interface eth 0/1
                            spanning-tree edgeport
                            no shutdown
                            switchport mode trunk
                          !
                          !
                          interface eth 0/2
                            spanning-tree edgeport
                            no shutdown
                            switchport mode trunk
                          !
                          !
                          interface eth 0/3
                            spanning-tree edgeport
                            no shutdown
                            switchport mode trunk
                          !
                          !
                          interface eth 0/4
                            spanning-tree edgeport
                            no shutdown
                            switchport mode trunk
                          !
                          !
                          interface eth 0/5
                            spanning-tree edgeport
                            no shutdown
                            switchport mode trunk
                          !
                          !
                          interface eth 0/6
                            spanning-tree edgeport
                            no shutdown
                            switchport mode trunk
                          !
                          !
                          interface eth 0/7
                            spanning-tree edgeport
                            no shutdown
                            switchport mode trunk
                          !
                          !
                          interface eth 0/8
                            spanning-tree edgeport
                            no shutdown
                            switchport mode trunk
                          !
                          !
                          interface eth 0/9
                            spanning-tree edgeport
                            no shutdown
                            switchport mode trunk
                          !
                          !
                          interface eth 0/10
                            spanning-tree edgeport
                            no shutdown
                            switchport mode trunk
                          !
                          !
                          interface eth 0/11
                            spanning-tree edgeport
                            no shutdown
                            switchport mode trunk
                          !
                          !
                          interface eth 0/12
                            spanning-tree edgeport
                            no shutdown
                            switchport mode trunk
                          !
                          !
                          interface eth 0/13
                            spanning-tree edgeport
                            no shutdown
                            switchport mode trunk
                          !
                          !
                          interface eth 0/14
                            spanning-tree edgeport
                            no shutdown
                            switchport mode trunk
                          !
                          !
                          interface eth 0/15
                            spanning-tree edgeport
                            no shutdown
                            switchport mode trunk
                          !
                          !
                          interface eth 0/16
                            spanning-tree edgeport
                            no shutdown
                            switchport mode trunk
                          !
                          !
                          interface eth 0/17
                            spanning-tree edgeport
                            no shutdown
                            switchport mode trunk
                          !
                          !
                          interface eth 0/18
                            spanning-tree edgeport
                            no shutdown
                            switchport mode trunk
                          !
                          !
                          interface eth 0/19
                            spanning-tree edgeport
                            no shutdown
                            switchport mode trunk
                          !
                          !
                          interface eth 0/20
                            spanning-tree edgeport
                            no shutdown
                            switchport mode trunk
                          !
                          !
                          interface eth 0/21
                            spanning-tree edgeport
                            no shutdown
                            switchport mode trunk
                          !
                          !
                          interface eth 0/22
                            spanning-tree edgeport
                            no shutdown
                            switchport mode trunk
                          !
                          !
                          interface eth 0/23
                            description DMZ
                            spanning-tree edgeport
                            no shutdown
                            switchport access vlan 10
                            switchport trunk native vlan 10
                          !
                          !
                          interface eth 0/24
                            spanning-tree edgeport
                            no shutdown
                            switchport mode trunk
                          !
                          !
                          !
                          interface gigabit-eth 0/1
                            no shutdown
                            switchport mode trunk
                          !
                          !
                          interface gigabit-eth 0/2
                            no shutdown
                            switchport mode trunk
                          !
                          !
                          !
                          !
                          interface vlan 1
                            ip address  192.168.100.1  255.255.255.0
                            access-policy Private
                            media-gateway ip primary
                            no shutdown
                          !
                          interface vlan 2
                            ip address  10.10.20.1  255.255.255.0
                            access-policy Private
                            media-gateway ip primary
                            no shutdown
                          !
                          interface vlan 10
                            ip address  10.10.100.1  255.255.255.0
                            access-policy DMZ
                            no rtp quality-monitoring
                            no shutdown
                          !
                          !
                          interface fxs 0/1
                            no shutdown
                          !
                          interface fxs 0/2
                            no shutdown
                          !
                          !
                          interface fxo 0/1
                            rx-gain -6.0
                            tx-gain +10.0
                            no shutdown
                          !
                          interface fxo 0/2
                            rx-gain -6.0
                            tx-gain +10.0
                            no shutdown
                          !
                          interface fxo 1/1
                            rx-gain -6.0
                            tx-gain +10.0
                            no shutdown
                          !
                          interface fxo 1/2
                            rx-gain -6.0
                            tx-gain +10.0
                            no shutdown
                          !
                          interface fxo 1/3
                            rx-gain -6.0
                            tx-gain +10.0
                            no shutdown
                          !
                          interface fxo 1/4
                            rx-gain -6.0
                            tx-gain +10.0
                            no shutdown
                          !
                          interface ppp 1
                            description BellsouthWan
                            ip address negotiated
                            access-policy Public
                            crypto map VPN
                            media-gateway ip primary
                            no fair-queue
                            ppp pap sent-username xxxxxxxx@xxxxxxxxxx.net password xxxxxxx
                            no shutdown
                            cross-connect 1 eth 0/0 ppp 1
                          !
                          isdn-number-template 0 prefix "" subscriber 911
                          isdn-number-template 1 prefix "" subscriber NXX-XXXX
                          isdn-number-template 2 prefix "" national NXX-NXX-XXXX
                          isdn-number-template 3 prefix 011 international X$
                          isdn-number-template 4 prefix "" unknown NXX
                          isdn-number-template 5 prefix "" unknown NXXX
                          isdn-number-template 6 prefix 1 national NXX-NXX-XXXX
                          !
                          !
                          !
                          !
                          !
                          !
                          !
                          ip access-list standard wizard-ics
                            remark Internet Connection Sharing
                            permit any
                          !
                          !
                          ip access-list extended self
                            remark Traffic to NetVanta
                            permit ip any  any     log
                          !
                          ip access-list extended VPN-10-vpn-selectors
                            permit ip 192.168.100.0 0.0.0.255  192.168.200.0 0.0.0.255   
                            permit ip 10.10.20.0 0.0.0.255  192.168.200.0 0.0.0.255   
                            permit ip host x.x.x.x  192.168.200.0 0.0.0.255   
                          !
                          ip access-list extended VPN-20-vpn-selectors
                            permit ip 192.168.100.0 0.0.0.255  192.168.1.0 0.0.0.255   
                            permit ip 10.10.20.0 0.0.0.255  192.168.1.0 0.0.0.255   
                          !
                          ip access-list extended web-acl-10
                            remark Admin Access
                            permit tcp any  any eq https   log
                            permit tcp any  any eq ssh   log
                          !
                          ip access-list extended web-acl-11
                            remark VOIP to LAN
                            permit ip 10.10.20.0 0.0.0.255  192.168.100.0 0.0.0.255   
                          !
                          ip access-list extended web-acl-12
                            remark LAN to VOIP
                            permit ip 192.168.100.0 0.0.0.255  10.10.20.0 0.0.0.255   
                          !
                          ip access-list extended web-acl-14
                            remark Private-->DMZ
                            permit ip 192.168.100.0 0.0.0.255  10.10.100.0 0.0.0.255   
                          !
                          ip access-list extended web-acl-15
                            remark DMZ--XPrivate
                            permit ip 10.10.100.0 0.0.0.255  192.168.100.0 0.0.0.255   
                          !
                          ip access-list extended web-acl-16
                            remark DMZ Nat -->Internet
                            permit ip any  any   
                          !
                          ip access-list extended web-acl-19
                            remark HTTP To DMZ
                            permit tcp any  any eq www   log
                          !
                          ip access-list extended web-acl-23
                            remark AllowSQLtoxxxxxxxxxxxx2
                            permit tcp host 10.10.100.10  host 192.168.100.22 eq 1433   log
                          !
                          ip access-list extended wizard-pfwd-2
                            remark Port Forward 2
                            permit tcp any  host x.x.x.x eq 1990   log
                          !
                          ip policy-class DMZ
                            allow list web-acl-23 policy Private
                            discard list web-acl-15
                            nat source list web-acl-16 interface ppp 1 overload
                          !
                          ip policy-class Private
                            allow list VPN-20-vpn-selectors stateless
                            allow list VPN-10-vpn-selectors stateless
                            allow list self self
                            nat source list wizard-ics interface ppp 1 overload
                            allow list web-acl-11
                            allow list web-acl-12
                            allow list web-acl-14 policy DMZ
                          !
                          ip policy-class Public
                            allow reverse list VPN-20-vpn-selectors stateless
                            allow reverse list VPN-10-vpn-selectors stateless
                            allow list web-acl-10 self
                            nat destination list wizard-pfwd-2 address 192.168.100.24
                            nat destination list web-acl-19 address 10.10.100.10
                          !
                          !
                          !
                          ip route 0.0.0.0 0.0.0.0 ppp 1
                          !
                          ip tftp server
                          no ip tftp server overwrite
                          ip http server
                          ip http session-timeout 3600
                          ip http secure-server
                          no ip snmp agent
                          ip ftp server
                          ip ftp server default-filesystem cflash
                          no ip scp server
                          ip sntp server
                          ip sntp server send-unsynced
                          !
                          !
                          !
                          !
                          !
                          !
                          !
                          !
                          !
                          !
                          !
                          !
                          !
                          !
                          !
                          !
                          !
                          voice match ani "NXXNXXXXXX" substitute "9NXXNXXXXXX"
                          !
                          voice dial-plan 1 always-permitted 9-911
                          voice dial-plan 2 internal-operator 0
                          voice dial-plan 3 extensions MXXX
                          voice dial-plan 4 local 9-NXX-XXXX
                          voice dial-plan 5 long-distance 9-1-NXX-NXX-XXXX
                          voice dial-plan 6 toll-free 9-1-800-NXX-XXXX
                          voice dial-plan 7 toll-free 9-1-888-NXX-XXXX
                          voice dial-plan 8 toll-free 9-1-877-NXX-XXXX
                          voice dial-plan 9 toll-free 9-1-866-NXX-XXXX
                          voice dial-plan 10 operator-assisted 9-0-NXX-NXX-XXXX
                          voice dial-plan 11 international 9-011-$
                          !
                          !
                          !
                          !
                          voice class-of-service normal_users
                            override-passcode 6789
                            default-level
                            block-caller-id
                            call-privilege extensions
                            call-privilege local
                            call-privilege long-distance
                            call-privilege operator-assisted
                            call-privilege specify-carrier
                            call-privilege toll-free
                            camp-on
                            disable-callwaiting
                            dnd
                            door-phone
                            external-fwd
                            forward
                            hold
                            hotel
                            logout-group
                            message-waiting
                            overhead-paging
                            park
                            program-user-speed
                            redial
                            remote-fwd
                            retrieve-park
                            return-last-call
                            station-lock
                            system-speed
                            transfer
                            user-speed
                          !
                          voice class-of-service public_phones
                            override-passcode 1234
                            call-privilege extensions
                            call-privilege local
                            call-privilege toll-free
                            hold
                            overhead-paging
                            park
                            retrieve-park
                            transfer
                          !
                          voice class-of-service executive_users
                            block-caller-id
                            call-privilege extensions
                            call-privilege international
                            call-privilege local
                            call-privilege long-distance
                            call-privilege operator-assisted
                            call-privilege specify-carrier
                            call-privilege toll-free
                            call-privilege 900-number
                            camp-on
                            disable-callwaiting
                            dnd
                            door-phone
                            external-fwd
                            forward
                            hold
                            hotel
                            logout-group
                            message-waiting
                            overhead-paging
                            park
                            program-user-speed
                            redial
                            remote-fwd
                            retrieve-park
                            return-last-call
                            station-lock
                            system-speed
                            transfer
                            unlock-door
                            user-speed
                          !
                          voice class-of-service "door phone"
                            call-privilege extensions
                          !
                          voice codec-list g711_first
                            default
                            codec g711ulaw
                            codec g729
                          !
                          !
                          !
                          voice trunk T01 type analog supervision loop-start
                            description "750-7444"
                            blind-dial
                            caller-id
                            trunk-number 8001
                            connect fxo 0/1
                            rtp delay-mode adaptive
                            codec-group g711_first
                          !
                          voice trunk T02 type analog supervision loop-start
                            description "750-1808"
                            blind-dial
                            caller-id
                            trunk-number 8001
                            connect fxo 0/2
                            rtp delay-mode adaptive
                            codec-group g711_first
                          !
                          voice trunk T03 type analog supervision loop-start
                            description "750-0317"
                            blind-dial
                            caller-id
                            trunk-number 8001
                            connect fxo 1/1
                            rtp delay-mode adaptive
                          !
                          voice trunk T04 type analog supervision loop-start
                            description "750-0070"
                            blind-dial
                            caller-id
                            trunk-number 8001
                            connect fxo 1/2
                            rtp delay-mode adaptive
                            rtp qos dscp 0
                          !
                          voice trunk T05 type analog supervision loop-start
                            description "743-3133"
                            blind-dial
                            caller-id
                            trunk-number 8001
                            connect fxo 1/3
                            rtp delay-mode adaptive
                            rtp qos dscp 0
                          !
                          voice trunk T06 type analog supervision loop-start
                            description "FXO 1/4"
                            blind-dial
                            caller-id
                            connect fxo 1/4
                            rtp delay-mode adaptive
                            rtp qos dscp 0
                          !
                          !
                          voice grouped-trunk ANALOG_FXO_TRUNKS
                            no description
                            trunk T01
                            trunk T02
                            trunk T03
                            trunk T04
                            trunk T05
                            accept NXX-XXXX cost 0
                            accept 1-NXX-NXX-XXXX cost 0
                            accept 1-800-NXX-XXXX cost 0
                            accept 1-888-NXX-XXXX cost 0
                            accept 1-877-NXX-XXXX cost 0
                            accept 1-866-NXX-XXXX cost 0
                            accept 1-855-NXX-XXXX cost 0
                            accept 011-$ cost 0
                            accept 411 cost 0
                            accept 611 cost 0
                            accept 911 cost 0
                            accept 0-NXX-NXX-XXXX cost 0
                            accept 10-10-XXX-$ cost 0
                            reject 976-XXXX
                            reject 1-900-NXX-XXXX
                            reject 1-976-NXX-XXXX
                          !

                          voice autoattendant "Christmas Holiday" extension 8204
                            entry-filename "aa8204.xml"
                          !

                          voice autoattendant "DefaultAA" extension 8200
                            entry-filename "defaultAA.xml"
                          !

                          voice autoattendant "Sales" extension 8201
                            entry-filename "aa8201.xml"
                          !

                          voice autoattendant "service reque" extension 8202
                            entry-filename "aa8202.xml"
                          !

                          voice autoattendant "thanks holiday" extension 8203
                            entry-filename "aa8203.xml"
                          !

                          voice directory "SYSTEM"
                            description "The system directory"
                          !
                          voice coverage go_to_voicemail
                            coverage vm
                          !
                          !
                          voice mail max-login-attempts 3
                          !
                          !
                          voice mail class-of-service normal_voicemail
                            prompt-delete
                          !
                          !
                          voice mail class-of-service executive_voicemail
                            greeting-length-max 120
                            greeting-quota 5
                            message-length-max 600
                            message-quota 30
                            prompt-delete
                          !
                          !

                          voice status-group Brittany'sStatusGRP

                            user 2200 display-name "Kim"

                            user 2300 display-name "Tim"

                            park-zone 0

                            park-zone 1

                          !

                          !

                          voice status-group Kim'sStatusGRP

                            user 2201 display-name "Britt"

                            user 2300 display-name "Tim"

                            park-zone 0

                            park-zone 1

                          !

                          !

                          voice status-group Park01

                            park-zone 0

                            park-zone 1

                          !

                          !

                          voice status-group ServiceStatusGRP

                            user 2201 display-name "Britt"

                            user 2300 display-name "Tim"

                            park-zone 0

                            park-zone 1

                          !

                          !

                          voice status-group TimsStatusGRP

                            user 2200 display-name "Kim"

                            user 2201 display-name "Britt"

                            park-zone 0

                            park-zone 1

                          !

                          !

                          voice status-group maconadminGRP

                            park-zone 0

                            park-zone 1

                            user 2200 display-name "Kim"

                            user 2201 display-name "Britt"

                          !

                           

                          !
                          !
                          !
                          !
                          !

                          ip sip

                          !

                          !

                          !

                          ip sip registrar

                          ip sip registrar default-expires 180

                          !

                          !

                          !

                          !

                          !

                          !

                          !

                          !

                          !

                          !

                          !

                          !
                          !
                          line con 0
                            login
                          !
                          line telnet 0 4
                            login local-userlist
                            no shutdown
                          line ssh 0 4
                            login local-userlist
                            line-timeout 35791
                            no shutdown
                          !
                          sntp server time.nist.gov
                          !
                          !
                          !
                          !
                          end

                          !
                          configure terminal

                          !
                          !
                          !
                          !
                          voice user 2000
                            connect sip
                            cos "public_phones"
                            first-name "Default"
                            last-name "IP Phone"
                            password "1234"
                            sip-authentication password "x"
                            codec-group g711_first
                            voicemail password "x"
                            voicemail notify schedule Sunday 12:00 am
                          !
                          !
                          !
                          voice user 2001
                            connect fxs 0/1
                            cos "normal_users"
                            first-name "Front "
                            last-name "Door"
                            password "x"
                            no call-waiting
                            no fwd-courtesy
                            hotline 8006
                            coverage global go_to_voicemail
                            forward-disconnect delay 250
                            sip-authentication password "x"
                            codec-group g711_first
                            no directory-include
                            voicemail cos normal_voicemail
                            voicemail notify email text-only
                            voicemail password "x"
                            voicemail notify schedule Sunday 12:00 am
                          !
                          !
                          !
                          voice user 2002
                            connect fxs 0/2
                            cos "normal_users"
                            first-name "Back"
                            last-name "Door"
                            password "1234"
                            no call-waiting
                            no fwd-courtesy
                            no special-ring-cadences
                            hotline 8006
                            forward-disconnect delay 250
                            sip-authentication password "x"
                            codec-group g711_first
                            no directory-include
                            voicemail cos normal_voicemail
                            voicemail notify email text-only
                            voicemail password "x"
                            voicemail notify schedule Sunday 12:00 am
                          !
                          !
                          !
                          voice user 2100
                            connect sip
                            cos "normal_users"
                            first-name "Ron"
                            last-name "x"
                            password "x"
                            description "Ron"
                            coverage global go_to_voicemail
                            sip-authentication password "x"
                            codec-group g711_first
                            email ron@x.com
                            no voicemail new-user
                            voicemail greeting alternate
                            no voicemail envelope-play
                            voicemail cos executive_voicemail
                            voicemail notify email attach-message pcm
                            voicemail password "x"
                            voicemail notify schedule Sunday 12:00 am
                              notify email primary
                          !
                          !
                          !
                          voice user 2101
                            connect sip
                            cos "normal_users"
                            first-name "Joe"
                            last-name "x"
                            password "x"
                            description "Joe"
                            coverage vm 2101
                            sip-authentication password "x"
                            codec-group g711_first
                            email joe@x.com
                            email-secondary x@vtext.com
                            no voicemail new-user
                            voicemail cos normal_voicemail
                            voicemail notify email attach-message pcm
                            voicemail password "4125"
                            voicemail notify schedule Sunday 12:00 am
                            voicemail notify schedule Monday 7:00 am
                              notify email primary
                            voicemail notify schedule Monday 6:00 pm
                            voicemail notify schedule Tuesday 7:00 am
                              notify email primary
                            voicemail notify schedule Tuesday 6:00 pm
                            voicemail notify schedule Wednesday 7:00 am
                              notify email primary
                            voicemail notify schedule Wednesday 6:00 pm
                            voicemail notify schedule Thursday 7:00 am
                              notify email primary
                            voicemail notify schedule Thursday 6:00 pm
                            voicemail notify schedule Friday 7:00 am
                              notify email primary
                            voicemail notify schedule Friday 6:00 pm
                          !
                          !
                          !
                          voice user 2102
                            cos "normal_users"
                            first-name "Chad"
                            last-name "x"
                            password "x"
                            description "Chad x"
                            num-rings 1
                            coverage global go_to_voicemail
                            sip-authentication password "x"
                            codec-group g711_first
                            email x@vtext.com
                            no voicemail new-user
                            voicemail cos executive_voicemail
                            voicemail notify email text-only
                            voicemail password "x"
                            voicemail notify schedule Sunday 12:00 am
                              notify email primary
                          !
                          !
                          !
                          voice user 2103
                            cos "normal_users"
                            first-name "Michael"
                            last-name "x"
                            password "x"
                            description "Michael x"
                            num-rings 1
                            coverage global go_to_voicemail
                            sip-authentication password "x"
                            codec-group g711_first
                            email x@vtext.com
                            voicemail greeting default
                            voicemail cos normal_voicemail
                            voicemail notify email text-only
                            voicemail password "x"
                            voicemail notify schedule Sunday 12:00 am
                              notify email primary
                          !
                          !
                          !
                          voice user 2104
                            cos "normal_users"
                            first-name "Frank"
                            last-name "x"
                            password "x"
                            num-rings 1
                            coverage global go_to_voicemail
                            sip-authentication password "x"
                            codec-group g711_first
                            voicemail greeting default
                            voicemail cos normal_voicemail
                            voicemail notify email text-only
                            voicemail password "x"
                            voicemail notify schedule Sunday 12:00 am
                              notify email primary
                          !
                          !
                          !
                          voice user 2105
                            connect sip
                            cos "normal_users"
                            cos night no-access_
                            cos lunch no-access_
                            cos weekend no-access_
                            cos override no-access_
                            cos custom1 no-access_
                            cos custom2 no-access_
                            cos custom3 no-access_
                            first-name "Chris"
                            last-name "x"
                            password "x"
                            num-rings 1
                            coverage vm 2101
                            sip-authentication password "x"
                            rtp frame-packetization 10
                            codec-group g711_first
                            email joe@x.com
                            no voicemail new-user
                            voicemail cos normal_voicemail
                            voicemail notify email attach-message pcm
                            voicemail password "x"
                            voicemail notify schedule Sunday 12:00 am
                            voicemail notify schedule Monday 7:00 am
                              notify email primary
                            voicemail notify schedule Monday 7:00 pm
                            voicemail notify schedule Tuesday 7:00 am
                              notify email primary
                            voicemail notify schedule Tuesday 7:00 pm
                            voicemail notify schedule Wednesday 7:00 am
                              notify email primary
                            voicemail notify schedule Wednesday 7:00 pm
                            voicemail notify schedule Thursday 7:00 am
                              notify email primary
                            voicemail notify schedule Thursday 7:00 pm
                            voicemail notify schedule Friday 7:00 am
                              notify email primary
                            voicemail notify schedule Friday 7:00 pm
                          !
                          !
                          !
                          voice user 2106
                            connect sip
                            cos "normal_users"
                            cos night no-access_
                            cos lunch no-access_
                            cos weekend no-access_
                            cos override no-access_
                            cos custom1 no-access_
                            cos custom2 no-access_
                            cos custom3 no-access_
                            first-name "Macon"
                            last-name "Admin"
                            password "x"
                            num-rings 1
                            coverage vm 2106
                            sip-authentication password "x"
                            rtp frame-packetization 10
                            codec-group g711_first
                            no voicemail new-user
                            voicemail cos normal_voicemail
                            voicemail notify email text-only
                            voicemail password "x"
                            voicemail notify schedule Sunday 12:00 am
                            voicemail notify schedule Monday 7:00 am
                              notify email primary
                            voicemail notify schedule Monday 7:00 pm
                            voicemail notify schedule Tuesday 7:00 am
                              notify email primary
                            voicemail notify schedule Tuesday 7:00 pm
                            voicemail notify schedule Wednesday 7:00 am
                              notify email primary
                            voicemail notify schedule Wednesday 7:00 pm
                            voicemail notify schedule Thursday 7:00 am
                              notify email primary
                            voicemail notify schedule Thursday 7:00 pm
                            voicemail notify schedule Friday 7:00 am
                              notify email primary
                            voicemail notify schedule Friday 7:00 pm
                          !
                          !
                          !
                          voice user 2107
                            connect sip
                            cos "normal_users"
                            first-name "Shawn"
                            last-name "x"
                            password "x"
                            description "Shawn x"
                            coverage vm 2107
                            sip-authentication password "x"
                            codec-group g711_first
                            email x@vtext.com
                            no voicemail new-user
                            voicemail cos normal_voicemail
                            voicemail notify email text-only
                            voicemail password "x"
                            voicemail notify schedule Sunday 12:00 am
                          !
                          !
                          !
                          voice user 2200
                            connect sip
                            cos "normal_users"
                            first-name "Kim"
                            last-name "Smith"
                            password "x"
                            coverage global go_to_voicemail
                            sip-authentication password "x"
                            codec-group g711_first
                            no voicemail new-user
                            voicemail cos normal_voicemail
                            voicemail notify email text-only
                            voicemail password "x"
                            voicemail notify schedule Sunday 12:00 am
                          !
                          !
                          !
                          voice user 2201
                            connect sip
                            cos "normal_users"
                            first-name "Brittany"
                            last-name "x"
                            password "x"
                            coverage global go_to_voicemail
                            sip-authentication password "x"
                            codec-group g711_first
                            no voicemail new-user
                            voicemail cos normal_voicemail
                            voicemail notify email text-only
                            voicemail password "x"
                            voicemail notify schedule Sunday 12:00 am
                          !
                          !
                          !
                          voice user 2202
                            connect sip
                            cos "normal_users"
                            first-name "Front "
                            last-name "Office"
                            password "1234"
                            sip-authentication password "x"
                            codec-group g711_first
                            voicemail password "x"
                            voicemail notify schedule Sunday 12:00 am
                          !
                          !
                          !
                          voice user 2203
                            connect sip
                            cos "normal_users"
                            first-name "Kitchen"
                            password "x"
                            sip-authentication password "x"
                            codec-group g711_first
                            voicemail notify email text-only
                            voicemail password "x"
                            voicemail notify schedule Sunday 12:00 am
                          !
                          !
                          !
                          voice user 2210
                            connect sip
                            cos "normal_users"
                            first-name "test"
                            last-name "test"
                            password "x"
                            sip-authentication password "1234"
                            codec-group g711_first
                            voicemail notify email text-only
                            voicemail password "x"
                            voicemail notify schedule Sunday 12:00 am
                          !
                          !
                          !
                          voice user 2300
                            connect sip
                            cos "normal_users"
                            cos night no-access_
                            cos lunch no-access_
                            cos weekend no-access_
                            cos override no-access_
                            cos custom1 no-access_
                            cos custom2 no-access_
                            cos custom3 no-access_
                            first-name "Tim"
                            last-name "x"
                            password "x"
                            coverage global go_to_voicemail
                            speed-dial 1 x Cary (home)
                            speed-dial 2 x tim (cell)
                            sip-authentication password "x"
                            rtp frame-packetization 10
                            codec-group g711_first
                            email tima@x.com
                            no voicemail new-user
                            voicemail cos normal_voicemail
                            voicemail notify email attach-message pcm
                            voicemail password "x"
                            voicemail notify schedule Sunday 12:00 am
                              notify email primary
                          !
                          !
                          !
                          voice user 2301
                            connect sip
                            cos "normal_users"
                            cos night no-access_
                            cos lunch no-access_
                            cos weekend no-access_
                            cos override no-access_
                            cos custom1 no-access_
                            cos custom2 no-access_
                            cos custom3 no-access_
                            first-name "macon"
                            last-name "service dept"
                            password "x"
                            coverage vm
                            sip-authentication password "x"
                            rtp frame-packetization 10
                            codec-group g711_first
                            email macon@x.com
                            no voicemail new-user
                            voicemail cos normal_voicemail
                            voicemail notify email text-only
                            voicemail password "x"
                            voicemail notify schedule Sunday 12:00 am
                            voicemail notify schedule Monday 7:00 am
                              notify email primary
                            voicemail notify schedule Monday 6:00 pm
                            voicemail notify schedule Tuesday 7:00 am
                              notify email primary
                            voicemail notify schedule Tuesday 6:00 pm
                            voicemail notify schedule Wednesday 7:00 am
                              notify email primary
                            voicemail notify schedule Wednesday 6:00 pm
                            voicemail notify schedule Thursday 7:00 am
                              notify email primary
                            voicemail notify schedule Thursday 6:00 pm
                            voicemail notify schedule Friday 7:00 am
                              notify email primary
                            voicemail notify schedule Friday 6:00 pm
                          !
                          !
                          !
                          voice user 2303
                            cos "normal_users"
                            first-name "Chris"
                            last-name "Diehl"
                            password "x"
                            sip-authentication password "x"
                            codec-group g711_first
                            email x@x.com
                            no voicemail new-user
                            voicemail cos normal_voicemail
                            voicemail notify email text-only
                            voicemail password "x"
                            voicemail notify schedule Sunday 12:00 am
                              notify email primary
                          !
                          !
                          !
                          voice user 2304
                            cos "normal_users"
                            first-name "John"
                            last-name "x"
                            password "x"
                            no call-waiting
                            no fwd-courtesy
                            no special-ring-cadences
                            num-rings 1
                            coverage vm
                            sip-authentication password "x"
                            codec-group g711_first
                            email x@vtext.com
                            no voicemail new-user
                            voicemail cos normal_voicemail
                            voicemail notify email text-only
                            voicemail password "x"
                            voicemail notify schedule Sunday 12:00 am
                              notify email primary
                          !
                          !
                          !
                          voice user 2310
                            cos "normal_users"
                            first-name "Ben"
                            last-name "x"
                            password "x"
                            description "Ben"
                            num-rings 1
                            coverage global go_to_voicemail
                            sip-authentication password "x"
                            codec-group g711_first
                            email xxxxxxxxx@fedgraph.com
                            no voicemail new-user
                            voicemail cos normal_voicemail
                            voicemail notify email text-only
                            voicemail password "x"
                            voicemail notify schedule Sunday 12:00 am
                              notify email primary
                          !
                          !
                          !
                          voice user 2311
                            cos "normal_users"
                            first-name "Larry "
                            last-name "x"
                            password "x"
                            description "Larry x"
                            num-rings 1
                            coverage global go_to_voicemail
                            sip-authentication password "x"
                            codec-group g711_first
                            email xxxxxx@vtext.com
                            voicemail greeting default
                            voicemail cos normal_voicemail
                            voicemail notify email text-only
                            voicemail password "x"
                            voicemail notify schedule Sunday 12:00 am
                              notify email primary
                          !
                          !
                          !
                          voice user 2320
                            cos "normal_users"
                            first-name "bham"
                            last-name "service dept"
                            password "x"
                            coverage global go_to_voicemail
                            sip-authentication password "x"
                            codec-group g711_first
                            email bham@x.com
                            no voicemail new-user
                            voicemail cos normal_voicemail
                            voicemail notify email text-only
                            voicemail password "x"
                            voicemail notify schedule Sunday 12:00 am
                            voicemail notify schedule Monday 8:00 am
                              notify email primary
                            voicemail notify schedule Monday 7:00 pm
                            voicemail notify schedule Tuesday 8:00 am
                              notify email primary
                            voicemail notify schedule Tuesday 7:00 pm
                            voicemail notify schedule Wednesday 8:00 am
                              notify email primary
                            voicemail notify schedule Wednesday 7:00 pm
                            voicemail notify schedule Thursday 8:00 am
                              notify email primary
                            voicemail notify schedule Thursday 7:00 pm
                            voicemail notify schedule Friday 8:00 am
                              notify email primary
                            voicemail notify schedule Friday 7:00 pm
                          !
                          !
                          !
                          voice user 7900
                            connect sip
                            cos "normal_users"
                            first-name "Service"
                            last-name "Reque"
                            password "x"
                            sip-authentication password "x"
                            codec-group g711_first
                            voicemail password "x"
                            voicemail notify schedule Sunday 12:00 am
                          !
                          !
                          !
                          !
                          !
                          voice ring-group 8001
                            type linear
                            description Main
                            num-rings 0
                            max-inbound 9
                            coverage aa 8200
                            coverage aa 8200
                            voicemail notify email text-only
                            voicemail password "x"
                          !
                          !
                          voice ring-group 8002
                            type ucd
                            description Sales
                            max-inbound 9
                            member 2102
                            login-member 2102
                            member 2101
                            login-member 2101
                            member 2100
                            login-member 2100
                            member 2104
                            login-member 2104
                            member 2103
                            login-member 2103
                            member 2106
                            login-member 2106
                            coverage aa 8200
                            voicemail notify email text-only
                            voicemail password "x"
                          !
                          !
                          voice ring-group 8003
                            type all
                            description Admin
                            num-rings 4
                            max-inbound 9
                            member 2200
                            login-member 2200
                            member 2201
                            login-member 2201
                            member 2106
                            login-member 2106
                            coverage vm 8003
                            no voicemail new-user
                            voicemail cos normal_voicemail
                            voicemail notify email text-only
                            voicemail password "x"
                          !
                          !
                          voice ring-group 8004
                            type all
                            description Service
                            num-rings 4
                            max-inbound 5
                            member 2201
                            login-member 2201
                            member 2200
                            login-member 2200
                            member 2300
                            login-member 2300
                            member 2301
                            login-member 2301
                            member 2203
                            login-member 2203
                            member 2106
                            login-member 2106
                            coverage vm 8004
                            no voicemail new-user
                            voicemail cos normal_voicemail
                            voicemail notify email text-only
                            voicemail password "x"
                          !
                          !
                          voice ring-group 8005
                            type linear
                            description Supply
                            num-rings 4
                            max-inbound 9
                            member 2201
                            login-member 2201
                            member 2200
                            login-member 2200
                            member 2300
                            login-member 2300
                            member 2203
                            login-member 2203
                            member 2106
                            login-member 2106
                            coverage vm
                            voicemail greeting default
                            voicemail cos normal_voicemail
                            voicemail notify email text-only
                            voicemail password "x"
                          !
                          !
                          voice ring-group 8006
                            type all
                            description Door Phones
                            num-rings 8
                            max-inbound 4
                            member 2203
                            login-member 2203
                            member 2301
                            login-member 2301
                            member 2300
                            login-member 2300
                            member 2303
                            login-member 2303
                            member 2201
                            login-member 2201
                            member 2200
                            login-member 2200
                            member 2106
                            login-member 2106
                            voicemail notify email text-only
                            voicemail password "x"
                          !
                          !
                          !
                          voice operator-group
                            type all
                            num-rings 4
                            max-inbound 9
                            member 2201
                            login-member 2201
                            coverage vm
                            originator-id user
                            email xxx@fedgraph.com
                            voicemail notify email text-only
                            voicemail password "x"
                          !
                          !
                          !

                          !
                          end