2 Replies Latest reply on May 22, 2012 8:48 AM by matt

    Ring Group - multiple inbound calls?

    holbor New Member

      Scenario:

      Four users in a ring group (all ring).  Ring group allows 4 incoming calls.

      2 users are on the phone one is not at desk

      incoming line rings

      picked up by fourth user

      another call comes in

      fourth user places current call in park orbit and hangs up handset

      but is unable to answer the ringing call??

       

      Phones are ADTRAN 712/706 with 2 buttons for extension, and status group for rest.

       

      Tried this with a call queue as well, and placing a call in a park orbit does not seem to make you available.

       

      Thoughts?  Should be configured differently?

       

      /rh