13 Replies Latest reply on Jun 22, 2012 1:49 PM by unified

    Have to reboot adtran 924 because of no inbound or outbound calls can be made.

    technut New Member

      Does anyone know how I can troubleshoot an issue with this adtran 924 total access?  We have our internet and main phone line coming in through the adtran router.  At least once a week I have to reboot it because we cannot receive inbound calls or make outbound calls we just receive a busy signal.  I not very familiar with the AOS firmware but I can get around.  If anyone can point me to where the logs or some commands that can be run to start the troubleshooting process that would be perfect.

        • Re: Have to reboot adtran 924 because of no inbound or outbound calls can be made.
          geo Employee

          Hello technut,

           

          Thanks for posting to our forum!  Getting a debug from the ADTRAN unit would almost certainly allow us to find out where the problem is.  First of all, you will need to get CLI (command line) access.  If you are not familiar with accessing the unit from the command line, this guide will help: Accessing the Command Line Interface in AOS

           

          Once you have access to the unit, you need to be in privileged (or enable mode).  This is covered on page 3 of the above document.  In enable mode, we can run debug commands to look at SIP, PRI, T1 RBS, Analog FXS, and internal call routing inside the ADTRAN unit.  In order to determine which debugs to use, I would like to check out your Voice configuration on the ADTRAN.  From enable mode, can you send me the output of this show command:

           

          show run voice

           

          Feel free to remove any IP addresses, phone numbers, or sensitive information since this is a forum.  Once we look at the voice config we can suggest the appropriate debugs to run.

           

          Thanks,

          Geoff

            • Re: Have to reboot adtran 924 because of no inbound or outbound calls can be made.
              technut New Member

              Thanks for the response Geoff.  It will take me a couple of days to get this info since I do not have a cable on hand to connect to the adtran unit.  I should have it for you sometime next week.

                • Re: Have to reboot adtran 924 because of no inbound or outbound calls can be made.
                  unified Past_Featured_Member

                  In most instances you don't need a cable.

                  You should be able to access the unit either by SSH or Telnet.

                   

                  If don't have the password to unit then a cable is required.

                  • Re: Have to reboot adtran 924 because of no inbound or outbound calls can be made.
                    geo Employee

                    Hello,

                     

                    I went ahead and flagged this post as “Assumed Answered.” If any of the responses on this thread assisted you, please mark them as either Correct or Helpful answers with the applicable buttons. This will make them visible and help other members of the community find solutions more easily. If you still need assistance, I would be more than happy to continue working with you on this - just let me know in a reply.

                     

                    Regards,

                    Geoff

                      • Re: Have to reboot adtran 924 because of no inbound or outbound calls can be made.
                        technut New Member

                        Hi Geoff,  I finally received the cable after all this time.  I have run the show run voice command and these are the results:

                        Building configuration...

                        !

                        !

                        voice feature-mode network

                        voice forward-mode network

                        !

                        !

                        !

                        !

                        !

                        voice dial-plan 2 local NXX-XXX-XXXX

                        voice dial-plan 3 long-distance 1-NXX-XXX-XXXX

                        voice dial-plan 4 international 011-$

                        !

                        !

                        voice spre 1 *XX

                        !

                        !

                        !

                        voice class-of-service Advantage

                          billing-codes

                          block-caller-id

                          call-privilege all

                          camp-on

                          disable-callwaiting

                          dnd

                          external-fwd

                          forward

                          hold

                          hotel

                          logout-group

                          message-waiting

                          park

                          program-user-speed

                          redial

                          remote-fwd

                          retrieve-park

                          return-last-call

                          station-lock

                          system-speed

                          transfer

                          user-speed

                        !

                        voice codec-list 729-711

                          codec g729

                          codec g711ulaw

                        !

                        voice codec-list 711

                          codec g711ulaw

                        !

                        !

                        voice trunk T25 type sip

                          description "SIP Trunk"

                          no reject-external

                          sip-server primary xxxxxxx.xxxxxxx.com

                          registrar primary xxxxxxx.xxxxxxx.com

                          outbound-proxy primary xxxxxxx.xxxxxxx.xxxxxxx.com

                          domain "xxxxxxx.xxxxxxx.com"

                          codec-group 729-711

                        !

                        !

                        voice grouped-trunk "SIP TRUNK GROUP"

                          no description

                          trunk T25

                          accept $ cost 0

                        !

                        !

                        voice user 1034

                          connect fxs 0/1

                          cos "Advantage"

                          password encrypted "jdjdjdjjjjejjeueudjdjjdjdjdjd"

                          message-waiting dialtone-only

                          sip-identity 1034 T25 register auth-name "xxxxxxx" password encrypted "jdjdjdjdjdjdjdjdjdjdjdjdjdjdj"

                          modem-passthrough

                          codec-group 729-711

                        !

                        !

                        voice user 1035

                          connect fxs 0/2

                          cos "Advantage"

                          password encrypted "jdjdjdjjdjdjkdjeueueujdjdjdjdjd"

                          message-waiting dialtone-only

                          sip-identity 1035 T25 register auth-name " xxxxxxx " password encrypted "jdjdjdjdjdjdjdjdjdjdjjddjdjjd"

                          modem-passthrough

                          codec-group 729-711

                        !

                        !

                        voice user 1036

                          connect fxs 0/3

                          cos "Advantage"

                          password encrypted "jdjdjdjjdjdjkdjeueueujdjdjdjdjd"

                          message-waiting dialtone-only

                          sip-identity 1036 T25 register auth-name " xxxxxxx " password encrypted "ueuhhhgfgfggdgdgtywtwtw"

                          modem-passthrough

                          codec-group 729-711

                        !

                        !

                        voice user 1037

                          connect fxs 0/4

                          cos "Advantage"

                          password encrypted "994898484838u4u4uuu47847837uruyruyr"

                          message-waiting dialtone-only

                          sip-identity 1037 T25 register auth-name " xxxxxxx " password encrypted "111111111111111111111"

                          modem-passthrough

                          codec-group 729-711

                        !

                        !

                        voice user 1038

                          connect fxs 0/5

                          cos "Advantage"

                          password encrypted "222222222222222222222222222"

                          message-waiting dialtone-only

                          sip-identity 1038 T25 register auth-name " xxxxxxx " password encrypted "22222222222222333333333"

                          modem-passthrough

                          codec-group 729-711

                        !

                        !

                        voice user 1039

                          connect fxs 0/6

                          cos "Advantage"

                          password encrypted "111111111111111111111"

                          message-waiting dialtone-only

                          sip-identity 1039 T25 register auth-name " xxxxxxx " password encrypted "111111111111111111111"

                          modem-passthrough

                          codec-group 729-711

                        !

                        !

                        voice user 1040

                          connect fxs 0/7

                          cos "Advantage"

                          password encrypted "111111111111111111111"

                          message-waiting dialtone-only

                          sip-identity 1040 T25 register auth-name " xxxxxxx " password encrypted "111111111111111111111"

                          modem-passthrough

                          codec-group 729-711

                        !

                        !

                        voice user 1041

                          connect fxs 0/8

                          cos "Advantage"

                          password encrypted "111111111111111111111"

                          message-waiting dialtone-only

                          sip-identity 1041 T25 register auth-name " xxxxxxx " password encrypted "111111111111111111111"

                          modem-passthrough

                          codec-group 729-711

                        !

                        !

                        !

                        !

                        !

                        end

                         

                        Thanks again