4 Replies Latest reply on Feb 15, 2013 1:12 PM by matt Branched from an earlier discussion.

    A5.02 issues

    merbac New Member

      We have found version 05.02 to be buggy (at best). We've been rolling our customers back to 04.10.

        • Re: One-way Audio on Call Transfers
          merbac New Member

          With the 05.02, we had (2) customers 7100's reboot for no apparent reason. We also found that if a caller connects to AA and the caller dials an extension in the AA, the extension receives call and transfers to another extension. While call is ringing to the transfer destination another user attempts to "Pick Up" the call. Call fails, no audio.

           

          There may be a resolve to this, but I found 04.10 is much more stable. Have not tried the 04.12 release yet.

            • Re: One-way Audio on Call Transfers
              Employee

              merbac,

               

              I branched this to a new discussion.  We removed A5.02 from our website to reduce the impact of the problem described in this thread:

              7100 Firmware

               

              we had (2) customers 7100's reboot for no apparent reason.

               

              Whenever you experience reboots on recent code please open a support case for those so we can track them down.  When the unit reboots it will generate an exception report that contains a snap shot of what was happening in the unit and can lead us to the problem.  If you have any exception reports from these 2 reboots, please e-mail those to support@adtran.com so we can get them evaluated.

               

              We also found that if a caller connects to AA and the caller dials an extension in the AA, the extension receives call and transfers to another extension. While call is ringing to the transfer destination another user attempts to "Pick Up" the call. Call fails, no audio.


              This issue sounds like a bug was addressed in A5.03. A5.03 is available for download on our main website here and you can reference the complete release notes here: NetVanta 7000 Series Products AOS A5.03.00 Release Notes

               

              Thanks,

              Matt

                • Re: One-way Audio on Call Transfers
                  Employee

                  I went ahead and flagged this post as “Assumed Answered.”  If any of the responses on this thread assisted you, please mark them as either Correct or Helpful answers with the applicable buttons.  This will make them visible and help other members of the community find solutions more easily.  If you still need assistance, I would be more than happy to continue working with you on this - just let me know in a reply.


                  Thanks,

                  Matt

              • Re: A5.02 issues
                Employee

                I went ahead and flagged the "Correct Answer" on this post to make it more visible and help other members of the community find solutions more easily. If you don't feel like the answer I marked was correct, feel free to come back to this post and unmark it and select another in its place with the applicable buttons.  If you still need assistance, we would be more than happy to continue working with you on this - just let us know in a reply.

                 

                Thanks,

                Matt