5 Replies Latest reply on Jul 11, 2012 11:19 AM by matt

    Setup new ip phones Adtran 7100 with Adtran 706 and 712 phone

    touristsis Visitor

      I'm pulling my hair out trying to troubleshoot two phones are not booting up.  Actually I can't get any phone to boot up.

       

      I have a few vlan on my network.

      Vlan 1 - 192.168.150.254 (default)
      Vlan 2 - 192.168.1.1 (testing)
      Vlan 3 - 192.168.151.254 (guest)
      Vlan 4 - 192.168.152.254 (VOIP).


      When the phone boot up, I can see it attempts to go to VLANID = 4.  It stays there forever.

       

      I have both vlan 1 and vlan 4 with option 157 that points to the 192.168.150.254 with the ftp user name and password.  I'm pretty sure this part is working as the phones does attempts VLAN 4.
      I have dhcp set for vlan 4.

       

      When I run show ip dhcp binding - I do not see any vlan 4 ip address though.

       

      Any help is appreciate.

        • Re: Setup new ip phones Adtran 7100 with Adtran 706 and 712 phone
          touristsis Visitor

          I think it's a dhcp server problem or an ftp server problem, but I'm not sure.  Does anyone knows what this message means?  I ran the command

           

          DEBUG ip dhcp server

           

          bcs adtran 7100 demo#2012.07.09 18:50:02 DHCP.SERVER Error, the minimum message size from RFC 1542 is 300 Bytes

          2012.07.09 18:50:02 DHCP.SERVER Processing Discover Message (Xid = 20613a) on 192.168.150.0/255.255.255.0 from 00:A0:C8:61:36:DF

          2012.07.09 18:50:02 DHCP.SERVER Offering IP Address 192.168.150.156 to 00:A0:C8:61:36:DF

          2012.07.09 18:50:02 DHCP.SERVER Server sent an Offer to the client

          2012.07.09 18:50:07 DHCP.SERVER Error, the minimum message size from RFC 1542 is 300 Bytes

          2012.07.09 18:50:07 DHCP.SERVER Processing Request Message (Xid = 20613a) on 192.168.150.0/255.255.255.0 from 00:A0:C8:61:36:DF

          2012.07.09 18:50:07 DHCP.SERVER Server sent an Ack to the client

          2012.07.09 18:50:10 DHCP.SERVER Processing Release Message (Xid = 20612a) on 192.168.150.0/255.255.255.0 from 00:A0:C8:61:36:DF

          2012.07.09 18:50:10 DHCP.SERVER No Reply required

          2012.07.09 18:50:35 DHCP.SERVER Error, the minimum message size from RFC 1542 is 300 Bytes

          2012.07.09 18:50:35 DHCP.SERVER Processing Discover Message (Xid = 2084e7) on 192.168.152.0/255.255.255.0 from 00:A0:C8:61:36:DF

          2012.07.09 18:50:35 DHCP.SERVER Offering IP Address 192.168.152.55 to 00:A0:C8:61:36:DF

          2012.07.09 18:50:35 DHCP.SERVER Server sent an Offer to the client

          2012.07.09 18:50:40 DHCP.SERVER Error, the minimum message size from RFC 1542 is 300 Bytes

          2012.07.09 18:50:40 DHCP.SERVER Processing Request Message (Xid = 2084e7) on 192.168.152.0/255.255.255.0 from 00:A0:C8:61:36:DF

          2012.07.09 18:50:40 DHCP.SERVER Server sent an Ack to the client

           

          Command
          Debug ip ftp-server

           

          Nothing here.......

            • Re: Setup new ip phones Adtran 7100 with Adtran 706 and 712 phone
              touristsis Visitor

              O.K. the problem here was that I have a second network switch which I stacked together and added vlan 4.  I can get an ip address from VLAN 4 now. 
              However, the phone still does not boot.
              On the phone itself, under status, I have this.  DHCP enabled.
              Ip address 192.168.152.55 (vlan 4 which is correct)
              subnet 255.255.255.0
              Gateway 192.168.152.254

              dns 209.18.47.61

              dns 209.18.47.62

              ftp:  NOT SET -------
              tftp: 0.0.0.0
              L2 Tagging: On
              VLAN ID: 4


              Here is the error I'm getting now when running debug ip dhcp server.  Any help is highly appreciated.

               

              2012.07.10 13:44:41 DHCP.SERVER Error, the minimum message size from RFC 1542 is 300 Bytes

              2012.07.10 13:44:41 DHCP.SERVER Processing Discover Message (Xid = 20613a) on 192.168.150.0/255.255.255.0 from 00:A0:C8:61:36:DF

              2012.07.10 13:44:41 DHCP.SERVER Offering IP Address 192.168.150.159 to 00:A0:C8:61:36:DF

              2012.07.10 13:44:41 DHCP.SERVER Server sent an Offer to the client

              2012.07.10 13:44:46 DHCP.SERVER Error, the minimum message size from RFC 1542 is 300 Bytes

              2012.07.10 13:44:46 DHCP.SERVER Processing Request Message (Xid = 20613a) on 192.168.150.0/255.255.255.0 from 00:A0:C8:61:36:DF

              2012.07.10 13:44:46 DHCP.SERVER Server sent an Ack to the client

              2012.07.10 13:44:49 DHCP.SERVER Processing Release Message (Xid = 20612a) on 192.168.150.0/255.255.255.0 from 00:A0:C8:61:36:DF

              2012.07.10 13:44:49 DHCP.SERVER No Reply required

              2012.07.10 13:45:10 DHCP.SERVER Error, the minimum message size from RFC 1542 is 300 Bytes

              2012.07.10 13:45:10 DHCP.SERVER Processing Discover Message (Xid = 207ac7) on 192.168.152.0/255.255.255.0 from 00:A0:C8:61:36:DF

              2012.07.10 13:45:10 DHCP.SERVER Offering IP Address 192.168.152.55 to 00:A0:C8:61:36:DF

              2012.07.10 13:45:10 DHCP.SERVER Server sent an Offer to the client

              2012.07.10 13:45:15 DHCP.SERVER Error, the minimum message size from RFC 1542 is 300 Bytes

              2012.07.10 13:45:15 DHCP.SERVER Processing Request Message (Xid = 207ac7) on 192.168.152.0/255.255.255.0 from 00:A0:C8:61:36:DF

              2012.07.10 13:45:15 DHCP.SERVER Server sent an Ack to the client

                • Re: Setup new ip phones Adtran 7100 with Adtran 706 and 712 phone
                  Employee

                  touristsis,

                   

                  A problem we see fairly often is other DHCP servers being on the same VLAN as the phone.  Other network switches, firewalls, wireless routers, servers, etc can all potentially act as a DHCP server.  If the phone sees a response from more than one server it will typically prevent a phone from booting all the way, but could still work randomly when it is rebooted.  I know you mentioned in your earlier post that you had another stacked switch in the mix and resolved that.  I would suggest that you check these things next:

                   

                  • Audit all your existing network equipment to make sure there are no other DHCP servers that can be conflicting.  You can use Wireshark to do a packet capture and see if any DHCP offers are coming from something other than the 7100.

                   

                  • Check to make sure your DHCP, switchport, and VLAN configurations are correct.  Feel free to attach your configuration to this thread but be careful to remove any sensitive information first (usernames/passwords, public IPs, public phone numbers, etc).

                   

                  • Try plugging the phone directly in the 7100 on a trunk port.  If the phone completes the boot process there is likely a network infrastructure issue somewhere between the 7100 and where the phone plugs in (includes all the switches in-between).  If it does not work plugged in directly to a trunk port, try hard setting that port for VLAN 4.  If that works, there is likely a DHCP configuration issue on the 7100.

                   

                  I hope some of this helps.  Feel free to reply with any further information or questions and I would be happy to help.

                   

                  Thanks,
                  Matt