7 Replies Latest reply on Sep 20, 2012 3:53 PM by matt

    Polycom IP335 Ringtones

    adpena1969 New Member

      tone_

       

      Has anyone configured different internal and external caller ringtones on the Polycom IP 335?  I have these installed on a 7100 with the BCS attached.

        • Re: Polycom IP335 Ringtones
          Employee

          This is something that is dependent on entries in the contact directory loaded on the phone.  Page 39 of this guide on Polycom's site explains how to do it on an IP 33x.  Here is a link to a guide for setting it on ADTRAN IP 700 phones: Enabling Distinctive Rings on ADTRAN IP 700 Series Phones

           

          Thanks,
          Matt

          • Re: Polycom IP335 Ringtones
            adpena1969 New Member

            If the IP 335 is not getting the System Directory, what do I need to check?  Is there a debug or some other item I need to look for on the System Directory settings?

              • Re: Polycom IP335 Ringtones
                Employee

                First I would like to clarify two things:

                 

                1 – In my previous post I implied you can append the global directory with custom entries via the Other Directory Entries tab, but that is not the case.  Whenever this is populated it will load it to the phone instead of the global directory.  The entries on the Other Directory Entries tab corresponds to the <mac-address>-directory.xml file in the Polycom directory on cflash. 

                 

                2 – The global directory is loaded to the 000000000000-directory.xml file in the Polycom directory on cflash. This file is downloaded to the phone upon boot up and is used for the contact directory unless the <mac-address>-directory.xml file explained above is also downloaded and contains entries.

                 

                Things you can check to see why the global directory is not loading on a Polycom are:

                 

                • Voice > IP Phone Globals – is the “Include System Phone Directory” checked?

                 

                • Is the 000000000000-directory.xml file in the Polycom directory on cflash present? 

                 

                • If the 000000000000-directory.xml file is there, is the phone downloading it?  You can confirm this with a debug ip ftp-server:

                FTP: BINARY data connection for 000000000000-directory.xml.

                FTP: RETR command - BINARY transfer complete.

                2012.08.20 14:29:23 IP.FTP SERVER (RETR) Transfer of file '/Polycom/000000000000-directory.xml' complete for remote host '10.10.20.19'

                 

                Thanks,
                Matt

              • Re: Polycom IP335 Ringtones
                Employee

                I went ahead and flagged this post as "Assumed Answered".  If any of the responses on this thread assisted you, please mark them as Correct or Helpful as the case may be with the applicable buttons.  This will make them visible and help other members of the community find solutions more easily.  If you still need assistance, we would be more than happy to continue working with you on this - just let us know in a reply.

                 

                Thanks,
                Matt