3 Replies Latest reply on Feb 15, 2013 12:31 PM by matt

    Call Park on Polycom 331 phone

    kurttsc New Member

      I am trying to find out how to park calls on Polycom 331 phones on a Netventa 7100. Also need to know who to retrieve a parked call as well from a Polycom phone.

        • Re: Call Park on Polycom 331 phone
          Employee

          You can accomplish this by utilizing the park and park retrieve SPRE codes on the NetVanta 7100.  To do this you would need to transfer the call to *77x (replace x with the park zone number).  For example if the Polycom had an active call you wanted to park you would hit the transfer key and then enter *771 to send the call to park zone 1.  Another phone (or the same phone) could retrieve the call by dialing *78x (example: *781 to pickup the call on park zone 1).

           

          Thanks,
          Matt

            • Re: Call Park on Polycom 331 phone
              Employee

              I went ahead and flagged this post as "Assumed Answered".  If any of the responses on this thread assisted you, please mark them as Correct or Helpful as the case may be with the applicable buttons.  This will make them visible and help other members of the community find solutions more easily.  If you still need assistance, we would be more than happy to continue working with you on this - just let us know in a reply.

               

              Thanks,

              Matt

            • Re: Call Park on Polycom 331 phone
              Employee

              I went ahead and flagged the "Correct Answer" on this post to make it more visible and help other members of the community find solutions more easily. If you don't feel like the answer I marked was correct, feel free to come back to this post and unmark it and select another in its place with the applicable buttons.  If you still need assistance, we would be more than happy to continue working with you on this - just let us know in a reply.

               

              Thanks,

              Matt