3 Replies Latest reply on Jul 30, 2013 7:41 AM by matt

    7100 removal of dial '9' access

    scott.wilson New Member

      What is the process to remove dial 9 access for outside dialing?  Can this be done effectively and continue to use internal extensions with a timeout method similar to a polycom phone?

       

      thanks

       

      Scott

        • Re: 7100 removal of dial '9' access
          Employee

          Scott,

           

          The basic procedure is:

          • evaluate if any other system numbers use the digit you want to use for an outside line
          • adjust the system dial plan  (Voice > Dial Plan)
          • adjust the phone dial plan (Voice > IP Phone Globals > Default Settings tab)
          • adjust the trunk dial plan (Voice > Trunk Groups > select applicable trunk group > expand detailed view > Configure Advanced Templates button)
          • add DNIS substitutions so the proper numbers are sent out the trunk to the PSTN (Voice > Trunk Accounts > select trunk > DNIS Substitution tab)

           

          If you do not want to use a leading digit to access an outside line you will be susceptible to a phone dial plan time out.  The users can either wait for the timeout or bypass it by pressing the dial key or # when they have finished entering their dial string.

           

          The exact steps that need to be followed are in this guide written just for this purpose:

          Custom Trunk Group Access Configuration Guide

           

          Thanks,
          Matt

            • Re: 7100 removal of dial '9' access
              Employee

              I went ahead and flagged this post as "Assumed Answered".  If any of the responses on this thread assisted you, please mark them as Correct or Helpful as the case may be with the applicable buttons.  This will make them visible and help other members of the community find solutions more easily.  If you still need assistance, we would be more than happy to continue working with you on this - just let us know in a reply.

               

              Thanks,
              Matt

            • Re: 7100 removal of dial '9' access
              Employee

              I just wanted to update this thread to highlight that this process was built into a new feature in R10.8.  For new installs there is a installation wizard that will take care of this automatically and for existing installs there are several steps and considerations.  Here is a link to the configuration guide that covers this: Configuring the Voice Trunk Access Code in AOS R10.8 or Later