2 Replies Latest reply on Sep 20, 2012 3:54 PM by matt

    Different ring tone for a DID call?

    dgardner New Member

      We have an office manager who is part of the operator group. She would like a different ring tone for calls that are made to the main number and a second different ring for calls made directly to her DID number.  Is that possible.

       

      Netvanta 7100, Polycom 650

       

      Thanks in advance

       

       

      Dan

        • Re: Different ring tone for a DID call?
          james_ucs Employee

          dgardner wrote:

           

          We have an office manager who is part of the operator group. She would like a different ring tone for calls that are made to the main number and a second different ring for calls made directly to her DID number.  Is that possible.

           

          Netvanta 7100, Polycom 650

           

          Thanks in advance

           

           

          Dan

          Dan,

           

          Polycom phones are capable of distinctive rings, but only for calls that come in on different lines. In this case, the call would be delivered to the same line either way. The best way to monitor the difference between calls is to use the ring group prefix function.

           

          Your other option would be to do the following:

          1. Create a new extension

          2. Assign the new extension to the existing polycom phone.

          3. Remove the user's original extension from the ring group and add the new extension to the ring group

          4. Go to Menu->3. Settings->1. Basic->4. Ring Type

          5. Select a ring tone for each extension.

           

          Please reply if you have any questions

            • Re: Different ring tone for a DID call?
              Employee

              I went ahead and flagged this post as "Assumed Answered".  If any of the responses on this thread assisted you, please mark them as Correct or Helpful as the case may be with the applicable buttons.  This will make them visible and help other members of the community find solutions more easily.  If you still need assistance, we would be more than happy to continue working with you on this - just let us know in a reply.

               

              Thanks,
              Matt