3 Replies Latest reply on Oct 2, 2012 2:48 PM by matt

    Callback from Voice mail

    mikefocs New Member

      This is a question related to the "callback" feature from a mail box. Here is the scenario:

      I am logged into my voicemail box.

      I am listening to my voice mails.

      I select one message and I callback the sender.

      I talk with the sender.

      I finish the conversation.

       

      Question: Does the system return me to my mail box, or I have to call back and log in again?

      Thank you,

      Mike

        • Re: Callback from Voice mail
          Employee

          Mike,


          When using the callback feature from voicemail the call will be transferred.  After that transferred call is ended (by either party) you will not be returned to your voicemail box.  You will have to call back and log in again.

           

          Thanks,

          Matt

            • Re: Callback from Voice mail
              mikefocs New Member

              Matt,

              Thank you very much for your reply.

              Mike

                • Re: Callback from Voice mail
                  Employee

                  I went ahead and flagged this post as "Assumed Answered". If any of the responses on this thread assisted you, please mark them as Correct or Helpful as the case may be with the applicable buttons. This will make them visible and help other members of the community find solutions more easily. If you still need assistance, we would be more than happy to continue working with you on this - just let us know in a reply.

                   

                  Thanks,

                  Matt