3 Replies Latest reply on Oct 2, 2012 3:04 PM by matt
      • Re: Is it possible to block a specific number/caller?
        Employee

        juad,

         

        When a call comes in over a PSTN trunk and gets routed straight to a user by extension, DID, alias, sip-identity, etc we cannot selectively block calls based on the incoming caller ID.  If the call came in on one trunk and was routed out another trunk on the unit SABR could be used to manipulate the DNIS.  Is this user reached from a DID?  If so would it be possible to assign the user a new DID and then just remove the old one or reassign it to an auto attendant that plays an announcement?

         

        Thanks,
        Matt

        1 of 1 people found this helpful
        • Re: Is it possible to block a specific number/caller?
          parkersmith Employee

          Juad,

           

          If you have FMFM (find-me-follow-me) enabled for a specific user and call coverage is set to use FMFM immediately, you can populate the caller ID of the harassing phone number in the Black-list section and threat that call as you wish. You can send it to an immediate busy signal if you like or send it to voicemail, etc. i

           

          If  you do have the call coverage set to go to FMFM immediately, be sure to have the Everyone tab ring the user's extension plus any other number like a mobile phone and then goto voicemail.

           

          Thanks,

           

          Parker

          • Re: Is it possible to block a specific number/caller?
            Employee

            I went ahead and flagged this post as "Assumed Answered". If any of the responses on this thread assisted you, please mark them as Correct or Helpful as the case may be with the applicable buttons. This will make them visible and help other members of the community find solutions more easily. If you still need assistance, we would be more than happy to continue working with you on this - just let us know in a reply.

             

            Thanks,

            Matt