6 Replies Latest reply on Nov 7, 2012 11:25 AM by matt

    alias won't external transfer from ring group with Sip Trunks

    jparrish New Member

      7100 with alias assigned to ring group , call coverage set to transfer to external number. When you dial alias it gives fast busy, when you dial option to ring group from AA it forwards out to the external number?

        • Re: alias won't external transfer from ring group with Sip Trunks
          jwable Frequent Visitor

          Can you provide a little more detail, maybe the show run for the ring group would help, (remove or mask any private information).  And more detail on how you are dialing the alias when getting the fast busy, i.e. inbound call from outside dialing the ring group like dial by extesion, an internal phone dialing the ring group, etc.

           

          John Wable

          • Re: alias won't external transfer from ring group with Sip Trunks
            jparrish New Member

            Ring group call coverage rings 4 times to an extension and if she doesn't answer is then set to forward to external number.

            If you dial the main number and get AA grt and choose option one ( transfers to ring group ) if it doesn't get answered it will forward out to number.

            If you the dial the did or alias ( have tried it both ways ) it rings ext 4 times and then will give fast busy if not answered when it reaches the external forward.

              • Re: alias won't external transfer from ring group with Sip Trunks
                jwable Frequent Visitor

                If your outgoing telco is SIP and requires authentication you will have to add a SIP Identity under VoIP Settings for the Ring Group using the DID number with the proper Auth-Name and Auth-Password on the trunk.  Otherwise can you do a de si st me, de  voic ring-group XXXX (XXXX=RG Ext), and finally de voic ver.  Then turn on logging and make a test call, turn off logging, scrub the log of any private information and then submit, one of those should help identify the issue.  I think what is going on is the ring group does not have permission to access the external trunk somewhere.  A work around would be to create a SIP user without a phone and set the call coverage options to forward out to the external number, with never ring set, then set that user as the user of last resort in your call coverage for the ring group.  The user should have the proper permission to access the outside trunk.  Also please post your AOS version number.

                 

                John Wable

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              • Re: alias won't external transfer from ring group with Sip Trunks
                jparrish New Member

                Trouble was "reject external" under trunk accounts for sip trunks.

                Because the call was not answered by 7100 when dialing the alias ( ring group users were not able to answer ) the unit could not transfer the call externally.

                When you called the main number and then chose option which rang to ring group......the 7100 had already answered with AA so it was able to then perform the external transfer setup as 2nd step in call coverage.

                 

                Thank you for the assistance

                • Re: alias won't external transfer from ring group with Sip Trunks
                  Employee

                  jparrish - can you return to this post and select the Correct Answer and any Helpful Answers with the buttons that appear on the responses?  This will flag the thread as having an answer to make it more visible to others.  Correct and Helpful answers supplied by other users also give them points to move up in rank.

                   

                  Thanks,

                  Matt