6 Replies Latest reply on Apr 29, 2013 9:33 AM by matt

    Park Zones

    kurttsc New Member

      We are having some issues with Parking calls on the Adtran 712 phones on our Netventa 7100. We have created a Status Group with 5 park zones in it. The issue we are having is as follows:

       

      Answer call on Ext 102

      Park Call in Zone 1

      Retrieve Call after Park Return(60 sec)

      Park Call in Zone 1 a 2nd time

      Retrieve Call after Park Return

      Park Call in Zone 1 a 3rd time

      Retrieve Call after Park Return

      Try to Park call in Zone 1 a 4th time but are unable to do so or in any other park zone.

       

      Also, after you hang up the call for another ten minutes or so you can not Park any incoming calls using the BLFs on the phone.

       

      Is this an known issue and if so, is there a fix for it?

        • Re: Park Zones
          Employee

          kurttsc,

           

          Thanks for posting this question.  Using a park zone as a status group (BLF) was not supported on ADTRAN IP 700 phones until R2.2.0.  Can you check to see what version of firmware the IP 700 phones are running?  You can check this by going to Menu > 1.Phone Status > 4.Firmware Ver. on the phone itself or by looking at the firmware reported in the Phone Type column in the Reports > Phone Registration List section of the web interface.

           

          Thanks,
          Matt

          • Re: Park Zones
            Employee

            kurttsc,

             

            I was able to reproduce this issue.  Thanks for bringing it to our attention.  In order for us to track this appropriately, I would like for you to open a support ticket.  You can do this by any of the following methods:

             

            - Open a webticket by clicking on this link: Create a Service Request

            - Open a ticket by emailing support@adtran.com

            - Open a ticket by phone by calling 1-888-423-8726


            Please reference this thread URL when opening the ticket so we will have the needed background information.


            Thanks,

            Matt

              • Re: Park Zones
                pproberts New Member

                Same issue as KurtSC

                Parking calls on the Adtran 712 phones with Netvanta 7100.

                 

                Answer call on any Ext

                Park Call in Zone 1

                Retrieve Call after Park Return(60 sec)

                Try to Park call in Zone 1 and are unable to do so or in any other park zone.

                Hang up the call and cannot Park any incoming calls using the park zone keys on the phone.

                 

                Soft key park initiated from the bottom of the display works every time.

                Will continue testing.

              • Re: Park Zones
                Employee

                This issue was recently resolved in 2.4.1 firmware.  It was accidentally not included in the ADTRAN IP 700 Series 2.4.1 Release Notes, but we are working to get them updated.

                 

                One thing to note, is you need to give the Park BLF indicator enough time to update after the call is returned before trying to park it again.

                 

                Thanks,

                Matt