6 Replies Latest reply on Sep 6, 2013 7:59 AM by nick

    Dhcp problem in BSC

    chiwai New Member

      I have setup two SSID in access point and configure the BSC.  One is for web auth.  Another is for 802.1x auth.  They have separate vlan.  A user login and logout web auth successfully. Then the user try to connect to 802.1x.  But the IP address is unable to get the new IP of 802.1x vLAN.

       

      Have you any suggestion?

        • Re: Dhcp problem in BSC
          kennethfernandes Employee

          This appears to be the type of situation that would be better suited to be troubleshot via a trouble ticket. Could you please open a trouble ticket as we will likely need to review your config, show_tech, perhaps run traffic captures, etc.

           

          Thanks,

           

           

          Ken

            • Re: Dhcp problem in BSC
              chiwai New Member

              Hi,

               

              Pls. find attached file.  I tried to capture the traffic by src mac in managed interface but there is no any record.

               

              Regards,

              wai

                • Re: Dhcp problem in BSC
                  kennethfernandes Employee

                  Could you open a support case and provide that information in the case please along with any other information that the tech support engineer may request to isolate the issue.

                   

                  Thanks,

                   

                   

                  Ken

                  1 of 1 people found this helpful
                  • Re: Dhcp problem in BSC
                    nick Employee

                    I noticed the configuration/debug you posted appeared to be unfiltered.  Just to be cautious and protect your privacy I went ahead and removed that from the post.  If anything you supply contains passwords, public IPs or hostnames, real names or phone numbers, e-mail addresses or anything else like that please remove or replace those if possible.  We do have an FTP server that unfiltered files can be uploaded to if that is easier or is needed for us to work with you on something.

                      • Re: Dhcp problem in BSC
                        nick Employee

                        This particular issue was resolved when External 802.1x was properly configured.

                          • Re: Dhcp problem in BSC
                            nick Employee

                            I went ahead and flagged the "Correct Answer" on this post to make it more visible and help other members of the community find solutions more easily. If you don't feel like the answer I marked was correct, feel free to come back to this post to unmark it and select another in its place with the applicable buttons.  If you have any additional information on this that others may benefit from, please come back to this post to provide an update.  If you still need assistance, we would be more than happy to continue working with you on this - just let us know in a reply.