5 Replies Latest reply on Jan 29, 2013 6:26 AM by matt

    COS override not allowing LD calls

    rudi New Member


      We had to change our dialing plan to allow "8" for outbound access as per Adtran specs. Customer has several phones they wish to restrict LD calls except via the override feature. We are getting a reorder tone when using the feature. If I allow "national calls" within the COS, the dialing plan will allow LD calls. Any ideas why *90 accesscode not working ??

        • Re: COS override not allowing LD calls
          jay Employee

          Rudi, please post your configuration with any sensitive information removed as well as the output of the following two debugs while attempting to dial the code:

           

          debug sip stack message

          debug voice verbose

           

          Thanks

           

          Jay

            • Re: COS override not allowing LD calls
              Employee

              rudi,

               

              Were you able to resolve this issue?  If so please come back to this post and update it with the solution so others can benefit from it.  If you still need help we would be more than happy to continue working with you on this.  We will need to see a copy of the current configuration and the debugs outlined in the previous post.  If you can gather those in a .zip file and place them on our FTP server with the instructions below we will hopefully be able to determine the cause.

               

              Open Internet Explorer web browser on their PC
              Type the following URL:  ftp://ftp.adtran.com

              Press the Alt key, click View, and then click Open FTP Site in Windows Explorer

              Double-click the "Incoming" folder
              Drag and drop files from PC into the Internet Explorer window

               

              I will need to know the exact file name to retrieve the file.

               

              Thanks,
              Matt

            • Re: COS override not allowing LD calls
              Employee

              Rudi,

               

              Thanks for the update.  Since you feel it was related to your PRI service, can you come back to this thread and mark your last response as the Correct Answer?

               

              Thanks,
              Matt

                • Re: COS override not allowing LD calls
                  Employee

                  I went ahead and flagged this post as "Assumed Answered". If any of the responses on this thread assisted you, please mark them as Correct or Helpful as the case may be with the applicable buttons. This will make them visible and help other members of the community find solutions more easily. If you still need assistance, we would be more than happy to continue working with you on this - just let us know in a reply.

                   

                  Thanks,

                  Matt