7 Replies Latest reply on Jan 30, 2013 7:35 AM by markfreeman

    Polycom 650 Bottom Map misfunction

    most_ahdy New Member

      Dears,

             I have Polycom 650 with firmware version 3.2.7 and BootRom 4.3.1.0440

      I mapped the bottom line extension "the first two" and the remaining to speed dial "using GUI"

      But the bottoms does not mapped correctly in the phone, as it does not mapped completely, sometimes it map only 4 bottoms and after rebooting in maps 5 bottoms, and it happen randomly after each reboots.

      kindly find the output of show version for NV7100:

       

      NV7100#show version

      ADTRAN, Inc. OS version R10.3.1.E

        Mainline Version: ENM.12.023

        Checksum: BCD6CB6A

        Built on: Tue Sep 25 16:22:58 2012

        Upgrade key: ec41708db482a5d1a3a6ce163ce0ec36

      Hardware version 10A

      Boot ROM version A2.06.B1

        Checksum: E213

        Built on: Thu Jun 17 10:50:21 2010

      Copyright (c) 1999-2012, ADTRAN, Inc.

      Platform: NetVanta 7100, part number 1200796E1

      Serial number LBADTN1032AK294

      Flash: 33554432 bytes  DRAM: 134217728 bytes

       

       

      NV7100 uptime is 1 weeks, 6 days, 7 hours, 31 minutes, 40 seconds

       

       

      slot 0, DSP 1

        DSP software version: G2.R10.3.0.6a

        DSP hardware version: Freescale MSC7119

        Total channels: 30

       

       

      System returned to ROM by External Hard Reset

      Current system image file is "NV7100A-R10-3-1-E.biz"

      Primary boot system image file is "NV7100A-R10-3-1-E.biz"

      Backup boot system image file is "CFLASH:/NV7100A-A4-10-00-E.biz"

      Primary system configuration file is "NONVOL:/startup-config"

      NV7100#


      ThanKs,

      Mostafa Aly

        • Re: Polycom 650 Bottom Map misfunction
          markfreeman Employee

          Mostafa,

          Is this happening to all the 650 phones you have or just one 650 phone?

           

          From the cli in enable mode do the following and post results here:

           

          show file cflash Polycom/4001-0004f23769dd.cfg

           

          Where 4001 is the extension and put your MAC address where the one I have is.

           

          -Mark

            • Re: Polycom 650 Bottom Map misfunction
              most_ahdy New Member

              I have just one 650 phone.

              Kindly find the output of "show file cflash Polycom/4001-0004f23769dd.cfg"

              NV7100#show file cflash Polycom/103-0004f23a0377.cfg

              Using 2968 bytes

               

               

              <?xml version="1.0" encoding="UTF-8" standalone="yes"?>

              <!-- AOS GUI Generated Configuration File -->

              <!-- Generated from AOS GUI on 01/20/2013 10:58:55 GMT+0200 -->

              <phone1>

                 <reg reg.1.displayName="Secretary Floor 1" reg.1.address="103" reg.1.label="103" reg.1.type="private" reg.1.auth.userId="103" reg.1.auth.password="1234" reg.1.server.1.address="10.10.20.1" reg.1.server.1.transport="DNSnaptr" reg.1.lineKeys="3" reg.1.callsPerLineKey="2" reg.2.displayName="Line.1" reg.2.address="Line.1-aDtN-103" reg.2.label="Line.1" reg.2.type="shared" reg.2.auth.userId="Line.1-aDtN-103" reg.2.auth.password="1234" reg.2.server.1.address="10.10.20.1" reg.2.server.1.transport="DNSnaptr" reg.2.lineKeys="1" reg.2.callsPerLineKey="2" reg.3.displayName="Line.2" reg.3.address="Line.2-aDtN-103" reg.3.label="Line.2" reg.3.type="shared" reg.3.auth.userId="Line.2-aDtN-103" reg.3.auth.password="1234" reg.3.server.1.address="10.10.20.1" reg.3.server.1.transport="DNSnaptr" reg.3.lineKeys="1" reg.3.callsPerLineKey="2" reg.4.displayName="Line.3" reg.4.address="Line.3-aDtN-103" reg.4.label="Line.3" reg.4.type="shared" reg.4.auth.userId="Line.3-aDtN-103" reg.4.auth.password="1234" reg.4.server.1.address="10.10.20.1" reg.4.server.1.transport="DNSnaptr" reg.4.lineKeys="1" reg.4.callsPerLineKey="2" reg.5.displayName="Line.6" reg.5.address="Line.6-aDtN-103" reg.5.label="Line.6" reg.5.type="shared" reg.5.auth.userId="Line.6-aDtN-103" reg.5.auth.password="1234" reg.5.server.1.address="10.10.20.1" reg.5.server.1.transport="DNSnaptr" reg.5.lineKeys="1" reg.5.callsPerLineKey="2"/>

                 <call>

                    <serverMissedCall call.serverMissedCall.1.enabled="0" call.serverMissedCall.2.enabled="1" call.serverMissedCall.3.enabled="1" call.serverMissedCall.4.enabled="1" call.serverMissedCall.5.enabled="1"/>

                 </call>

                 <dialplan>

                    <digitmap dialplan.1.digitmap="[1,2,5]xx|9,1xx.T|**xxxx|xx.#|#xx.#|*1xx|0|911|9,911|9,[2-9]xxxxxx.T|9,03xxxxxxx|40|9,[2-9]xxxxxxx|9,0[4-6]xxxxxxxx|9,0[8-9]xxxxxxxx|9,057xxxxxx.T|9,015xxxxxx|9,013xxxxxxx|9,01[0,1,2]xxxxxxxx" dialplan.2.digitmap="911|[2-9]xxxxxx.T|[2-9]xx[2-9]xxxxxx|[0-1][2-9]xx[2-9]xxxxxx|011xxx.T|xx.#|0.T|[2,9]xxxxxx.T|[2,9]xxxxxxx|03xxxxxxx|1xx.T|0[4-6]xxxxxxxx|0[8-9]xxxxxxxx|057xxxxxx.T|015xxxxxx|013xxxxxxx|01[0,1,2]xxxxxxxx" dialplan.3.digitmap="911|[2-9]xxxxxx.T|[2-9]xx[2-9]xxxxxx|[0-1][2-9]xx[2-9]xxxxxx|011xxx.T|xx.#|0.T|[2,9]xxxxxx.T|[2,9]xxxxxxx|03xxxxxxx|1xx.T|0[4-6]xxxxxxxx|0[8-9]xxxxxxxx|057xxxxxx.T|015xxxxxx|013xxxxxxx|01[0,1,2]xxxxxxxx" dialplan.4.digitmap="911|[2-9]xxxxxx.T|[2-9]xx[2-9]xxxxxx|[0-1][2-9]xx[2-9]xxxxxx|011xxx.T|xx.#|0.T|[2,9]xxxxxx.T|[2,9]xxxxxxx|03xxxxxxx|1xx.T|0[4-6]xxxxxxxx|0[8-9]xxxxxxxx|057xxxxxx.T|015xxxxxx|013xxxxxxx|01[0,1,2]xxxxxxxx" dialplan.5.digitmap="911|[2-9]xxxxxx.T|[2-9]xx[2-9]xxxxxx|[0-1][2-9]xx[2-9]xxxxxx|011xxx.T|xx.#|0.T|[2,9]xxxxxx.T|[2,9]xxxxxxx|03xxxxxxx|1xx.T|0[4-6]xxxxxxxx|0[8-9]xxxxxxxx|057xxxxxx.T|015xxxxxx|013xxxxxxx|01[0,1,2]xxxxxxxx"/>

                 </dialplan>

              </phone1>NV7100#