5 Replies Latest reply on Feb 18, 2013 8:30 AM by patrick

    We have an ATLAS 830 that randomly reboots what is the fix?

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      We have an ATLAS 830 that randomly reboots what is the fix?

        • Re: We have an ATLAS 830 that randomly reboots what is the fix?
          patrick Employee

          First verify that the Firmware running on the ATLAS is up to date. The latest FW for the ATLAS 830 is A.04.

           

          The most common cause of reboots in the ATLAS products is Ethernet traffic. If possible, disconnect the ATLAS 830 from your LAN and see if this resolves the reboot problem. If it does, then I suggest putting the ATLAS on a separate network or VLAN so that all IP traffic must be directed to the ATLAS, and it is not longer part of the same broadcast domain as the rest of your network. If the ATLAS still reboots then I'll probably need a copy of the configuration.

           

          Let us know what you find,

          Patrick