3 Replies Latest reply on Apr 18, 2013 6:29 AM by matt

    Phones not registering

    vocojim New Member

      I have a 7100 SMB running 10.6.  When I plug in a new Polycom VVX 500 the system recognizes it gives the phone the firmware and a new extension.  (2000).  Oddly I do not see a user account or phone config.  I have manually added both and resync'ed the phones and I cannot get the line to register.  I was about to start over and factory default the box but perhaps that is doing to much and there is an easier fix. 

       

      Jim