3 Replies Latest reply on Apr 3, 2013 1:53 PM by david

    Cause of reset: Software Watchdog

    btilson New Member

      Seeing the following error in an Adtran 916e:

       

      ADTRAN, Inc., Total Access 916e (2nd Gen) (4242916L1)

      AOS Version: A2.06.00.E, Checksum 754B1D88, Mon Feb 15 10:38:40 2010

      Cause of reset: Software Watchdog

      Core: A2.06.00.E\source/Kernel/Private/Arch/PowerPC-8260/IsrHandler.cpp#242: AdF

      atal(DMMU: Dadr=0x00000038, Iadr=0x00146F44: Invalid address for read.  StackTrc

      :  00035684 00146F44 00A2B3F4 00A2C224 004A2CB8 004A4AF8 004A28A8 0046224C 00462

      914 0044EE38 0050B800 005065F0 005041EC 0050426C ....Regs: r0=0x00146f00 r1=0x02

      611cac r2=0x01747400 r3=0x02611cb8 r4=0x00000000 r5=0x02611cb4 r6=0x00000000 r7=

      0x00000000 r8=0x00000001 r9=0x00000000 r10=0x00008000 r11=0x00000038 r12=0x00000

      038 r13=0x01a08000 r14=0x00000004 r15=0x00000005 r16=0x00000006 r17=0x00000007 r

      18=0x00000008 r19=0x00000009 r20=0x0000000a r21=0x00000000 r22=0x032dd194 r23=0x

      01611076 r24=0x00000001 r25=0x032cbb50 r26=0x01a50000 r27=0x01ab74a8 r28=0x02611

      d44 r29=0x000300bd r30=0x02611dc4 r31=0x00000051 LR=0x00146f00 CTR=0x00a28030.)

      vfs: NONVOL: 248 tracks, 128 sectors/track, 1024 bytes/sector.

       

       

      Does this indicate a hardware failure?

        • Re: Cause of reset: Software Watchdog
          david Employee

          Btilson,

           

          Thanks for posting!  It is unlikely that this is an indication of a hardware failure.  Software resets like this are often fixed in later firmware versions.  The firmware on this unit is a few years old, so my suggestion would be to upgrade to A4.11.00 or R10.3.2 at this time.  If you have any further reboots on one of these newer firmware versions, you will need to call us at 888-423-8726 to open a general Technical Support ticket.

           

          Thanks!

          David

          • Re: Cause of reset: Software Watchdog
            david Employee

            Bill,

             

            I went ahead and flagged the "Correct Answer" on this post to make it more visible and help other members of the community find solutions more easily. If you don't feel like the answer I marked was correct, feel free to come back to this post and unmark it and select another in its place with the applicable buttons.  If you still need assistance, we would be more than happy to continue working with you on this - just let us know in a reply.

             

            Thanks!

            David