Hello and thank you for posting to our forum.
This particular situation would be better handled in a support ticket. If you open a ticket please come back to this thread after it is resolved to post the solution so others can benefit from it. You can create one using any of the methods listed below. Please reference the URL of this thread when opening the ticket to help provide background information to our support team.
- Open a webticket by clicking on this link: Create a Service Request
- Open a ticket by emailing firstname.lastname@example.org
- Open a ticket by phone by calling 1-888-423-8726