2 Replies Latest reply on Sep 5, 2013 10:43 AM by nick

    BSAP-1500 showing no under active

    jwhausk New Member

      One of my bsap-1500 showing no under activeon our BSC-2100, I have tried rebooting the BSC and the AP but no change. Any sugestions on the cause and how to get this AP active again?

        • Re: BSAP-1500 showing no under active
          daniel.blackmon Employee

          jwhausk

           

          Is the AP still accessible via its IP address - ie. can you ping the device and/or use SSH (on TCP port 2335) to connect to it?

          If so, you may want to try to ping the AP from the BSC's diagnostics screen. Also, you can try to factory default the AP if you can log into it.

           

          If you cannot communicate with the device, then the BSC likely cannot either. You will want to check the switch where you have connected the AP. Try a different switchport to ensure the issue is not with the switch.

           

          If you can communicate with the AP, but the BSC cannot, then you want to check your firewalls and/or routers. Granted in a BSC system, the BSC itself is likely the router so you may simply need to check your layer settings in the switches on the managed side of the BSC.

            • Re: BSAP-1500 showing no under active
              nick Employee

              I went ahead and flagged this post as “Assumed Answered.” If any of the responses on this thread assisted you, please mark them as either Correct or Helpful answers with the applicable buttons. This will make them visible and help other members of the community find solutions more easily as well as award points to the users that helped you. If you still need assistance, I would be more than happy to continue working with you on this - just let me know in a reply.