9 Replies Latest reply on May 21, 2013 12:28 PM by matt

    Download of adtran_00xxxxxxxxx.txt failed

    touristsis Visitor

      Hi,  I have Netvanta 7100 (main location) and 1 phone at remote location.  They are vpn together via 3120.  have option 157 on the 3120 for ftp to the main 7100.  Some reason, I always get download of adtran_XXXXXXXXX.TXT failed at remote office.  Anyone have clues?  Something special I need on VPN?  Here is my debug ip ftp on the 7100.

       

      2013.04.23 09:20:53 IP.FTP_SERVER (USER) Password required for 'polycomftp'.

      2013.04.23 09:20:53 IP.FTP_SERVER (USER) User 'polycomftp' logged in.

      2013.04.23 09:20:53 IP.FTP_SERVER (TYPE) Type is set to I.

      2013.04.23 09:20:54 IP.FTP_SERVER (CWD) Directory changed to 'ADTRAN'.

      2013.04.23 09:20:54 IP.FTP_SERVER (PORT) Opening port from 10,10,150,132,4,1 on VRF: -DEFAULT-

      2013.04.23 09:20:54 IP.FTP_SERVER BINARY data connection for 'ls' (10.10.150.132,1025) on VRF: -DEFAULT-.

      2013.04.23 09:20:54 IP.FTP_SERVER (NLST) 'Language_English.xml' transfer complete on VRF: -DEFAULT-.

      2013.04.23 09:20:54 IP.FTP_SERVER (PORT) Opening port from 10,10,150,132,4,2 on VRF: -DEFAULT-

      2013.04.23 09:20:54 IP.FTP_SERVER BINARY data connection for 'Language_English.xml' (10.10.150.132,1026) on VRF: -DEFAULT-.

      2013.04.23 09:20:55 IP.FTP_SERVER (RETR) 'BINARY' transfer complete on VRF: -DEFAULT-.

      2013.04.23 09:21:02 IP.FTP_SERVER (USER) Password required for 'polycomftp'.

      2013.04.23 09:21:02 IP.FTP_SERVER (USER) User 'polycomftp' logged in.

      2013.04.23 09:21:02 IP.FTP_SERVER (TYPE) Type is set to I.

      2013.04.23 09:21:02 IP.FTP_SERVER (CWD) Directory changed to 'ADTRAN'.

      2013.04.23 09:21:02 IP.FTP_SERVER (PORT) Opening port from 10,10,150,132,4,4 on VRF: -DEFAULT-

      2013.04.23 09:21:02 IP.FTP_SERVER BINARY data connection for 'ls' (10.10.150.132,1028) on VRF: -DEFAULT-.

      2013.04.23 09:21:03 IP.FTP_SERVER (NLST) 'adtran_phonebook.csv' transfer complete on VRF: -DEFAULT-.

      2013.04.23 09:21:03 IP.FTP_SERVER (PORT) Opening port from 10,10,150,132,4,5 on VRF: -DEFAULT-

      2013.04.23 09:21:03 IP.FTP_SERVER BINARY data connection for 'adtran_phonebook.csv' (10.10.150.132,1029) on VRF: -DEFAULT-.

      2013.04.23 09:21:03 IP.FTP_SERVER (RETR) 'BINARY' transfer complete on VRF: -DEFAULT-.

      2013.04.23 09:21:06 IP.FTP_SERVER (USER) Password required for 'polycomftp'.

      2013.04.23 09:21:06 IP.FTP_SERVER (USER) User 'polycomftp' logged in.

      2013.04.23 09:21:06 IP.FTP_SERVER (TYPE) Type is set to I.

      2013.04.23 09:21:06 IP.FTP_SERVER (CWD) Directory changed to 'ADTRAN'.

      2013.04.23 09:21:06 IP.FTP_SERVER (PORT) Opening port from 10,10,150,132,4,7 on VRF: -DEFAULT-

      2013.04.23 09:21:06 IP.FTP_SERVER BINARY data connection for 'ls' (10.10.150.132,1031) on VRF: -DEFAULT-.

      2013.04.23 09:21:06 IP.FTP_SERVER (NLST) 'iconpixmap.bmp' transfer complete on VRF: -DEFAULT-.

      2013.04.23 09:21:06 IP.FTP_SERVER (PORT) Opening port from 10,10,150,132,4,8 on VRF: -DEFAULT-

      2013.04.23 09:21:06 IP.FTP_SERVER BINARY data connection for 'iconpixmap.bmp' (10.10.150.132,1032) on VRF: -DEFAULT-.

      2013.04.23 09:21:07 IP.FTP_SERVER (RETR) 'BINARY' transfer complete on VRF: -DEFAULT-.

      2013.04.23 09:21:28 SIP.USER-REG 114 changed state to unregistered.

      2013.04.23 09:21:28 SIP.USER-REG 5126379895(114) changed state to unregistered.

      2013.04.23 09:21:28 SIP.USER-REG Line1(114) changed state to unregistered.

      2013.04.23 09:21:31 SIP.USER-REG 114 changed state to registered.

      2013.04.23 09:21:31 SIP.USER-REG 5126379895(114) changed state to registered.

      2013.04.23 09:21:31 SIP.USER-REG Line1(114) changed state to registered.

      2013.04.23 09:21:32 IP.FTP_SERVER (USER) Password required for 'anonymous'.

      2013.04.23 09:21:32 IP.FTP_SERVER (USER) Login incorrect.

      2013.04.23 09:21:36 IP.FTP_SERVER (USER) Password required for 'polycomftp'.

      2013.04.23 09:21:36 IP.FTP_SERVER (USER) User 'polycomftp' logged in.

      2013.04.23 09:21:37 IP.FTP_SERVER 'OPTS' command not understood.

      2013.04.23 09:21:37 IP.FTP_SERVER (SYST) UNIX Type=L8 Version='TINY FTP'

      2013.04.23 09:21:37 IP.FTP_SERVER 'SITE' command not understood.

      2013.04.23 09:21:37 IP.FTP_SERVER (PWD) '/' is current directory.

      2013.04.23 09:21:38 IP.FTP_SERVER (USER) Password required for 'polycomftp'.

      2013.04.23 09:21:38 IP.FTP_SERVER (USER) User 'polycomftp' logged in.

      2013.04.23 09:21:39 IP.FTP_SERVER 'OPTS' command not understood.

      2013.04.23 09:21:39 IP.FTP_SERVER (SYST) UNIX Type=L8 Version='TINY FTP'

      2013.04.23 09:21:39 IP.FTP_SERVER 'SITE' command not understood.

      2013.04.23 09:21:40 IP.FTP_SERVER (PWD) '/' is current directory.

      2013.04.23 09:21:40 IP.FTP_SERVER (TYPE) Type is set to A.

      2013.04.23 09:21:40 IP.FTP_SERVER (PASV) Entering Passive Mode (192,168,150,254,19,237) on VRF: -DEFAULT-.

      2013.04.23 09:21:40 IP.FTP_SERVER ASCII data connection for 'dir' on VRF: -DEFAULT-.

      2013.04.23 09:21:41 IP.FTP_SERVER (LIST) ASCII transfer complete on VRF: -DEFAULT-.

      2013.04.23 09:21:43 IP.FTP_SERVER (NOOP) Command successful.

      2013.04.23 09:21:43 IP.FTP_SERVER (CWD) Directory changed to '/ADTRAN/'.

      2013.04.23 09:21:44 IP.FTP_SERVER (TYPE) Type is set to A.

      2013.04.23 09:21:44 IP.FTP_SERVER (PASV) Entering Passive Mode (192,168,150,254,19,238) on VRF: -DEFAULT-.

      2013.04.23 09:21:45 IP.FTP_SERVER ASCII data connection for 'dir' on VRF: -DEFAULT-.

      2013.04.23 09:21:45 IP.FTP_SERVER (LIST) ASCII transfer complete on VRF: -DEFAULT-.

        • Re: Download of adtran_00xxxxxxxxx.txt failed
          jay Employee

          Touristsis, the debug you supplied does not show the phone requesting that file, but it should be in an earlier part of the FTP process than what was provided. Does the phone boot up and register properly?

            • Re: Download of adtran_00xxxxxxxxx.txt failed
              touristsis Visitor

              Yes it boot up properly.

               

              Sent from my iPhone

                • Re: Download of adtran_00xxxxxxxxx.txt failed
                  jay Employee

                  If that is the case, the phone must be pulling its adtran_mac.cfg file at some point. That file contains the user and SIP registration information, so without it, the phone can not register. If you port mirror the port at the 3120 that the phone is attached to and take a packet capture, that should confirm everything that the phone requests and receives.

                    • Re: Download of adtran_00xxxxxxxxx.txt failed
                      touristsis Visitor

                      Jay,  I've attached a wireshark on the adtran ftp.  File name is adtran3120114sip.pcapng.  Can you check it out for me?  I just want the phone to download all the config file from the phone system via VPN, so I can update everything.

                        • Re: Download of adtran_00xxxxxxxxx.txt failed
                          jay Employee

                          Touristsis, was that taken locally at the phone? Was the capture started before the phone was powered on? If so, try factory defaulting the phone. If not, please open a ticket with support for further troubleshooting.

                            • Re: Download of adtran_00xxxxxxxxx.txt failed
                              touristsis Visitor

                              Jay, that was taken from the 3120.  I had to add a POE behide the 3120 to power the phone.  That was taken with port mirroring on one of the 3120 ports.  This is getting a bit frustrating.  So here's where I'm at with it.  I've created a an access list -

                              ip access list standard DEBUG

                              permit host 10.10.150.140

                              permit host 10.10.150.139


                              Then I ran a debug ip packet DEBUG detail

                              Then I set the phone to factory default.

                              Here is all I'm getting from the debug, it doesn't looks like the phone is even attempting to go to the ftp server.

                               

                              on the phone, I can see it get ip address 10.10.150.139, then 10.10.150.140, then download of adtran _xxxxxxxxx failed, download of ...failed...download of....failed.

                              but nothing on the debug?

                               

                              IP: UDP: src=68, dst=67
                              IP: s=10.10.150.139 (vlan 1) d=10.10.150.1 (Loopback), rcvd, size = 329(309)
                              IP: UDP: src=68, dst=67
                              IP: s=10.10.150.139 (vlan 1) d=10.10.150.1 (vlan 1), entering FW, size = 128(108)
                              IP: ICMP: type=0, code=0
                              IP: s=10.10.150.139 (vlan 1) d=10.10.150.1 (Loopback), rcvd, size = 128(108)
                              IP: ICMP: type=0, code=0

                               

                              That's all I got from the debug.  Any ideas?