3 Replies Latest reply on May 17, 2013 2:54 PM by matt

    Night ringer disconnects call.

    rayg75 New Member

      I took over managing a 7100 and I am not that familiar with it.  It was setup and working fine but I have made a few changes, some with Adtran's help and some on my own.  Recently I just discovered that the night ringer no longer works.  If I call in I hear the recorded message but when I press zero to leave a message it rings a couple of times then I get a couple of beeps and it gets disconnected.  The only change I can think of that I made was to rename a user extension after we had a person leave.  The extension number stayed the same.   Any help is greatly appreciated.

        • Re: Night ringer disconnects call.
          Employee

          rayg75,

           

          To troubleshoot this I would need to see your current configuration along with the output from a debug sip stack messages and debug voice verbose both enabled at the same time while the issue is recreated.  If you can upload that along with a call flow description (calling party number, called party number, extensions involved  etc) I would be more that happy to look at it and provide a recommendation.  You can include it all in a .zip and place it on our FTP server with the instructions below:

           

          Open Internet Explorer web browser on their PC
          Type the following URL:  ftp://ftp.adtran.com

          Press the Alt key, click View, and then click Open FTP Site in Windows Explorer

          Double-click the "Incoming" folder
          Drag and drop files from PC into the Internet Explorer window

          Reply to this post with the exact filename(s) used so we can retrieve the files


          Thanks,

          Matt