3 Replies Latest reply on Sep 4, 2013 8:36 AM by matt

    original caller info on forwarded voicemails

    a_fuller New Member

           Just upgraded a 7100 to latest greatest firmware. A change was noticed on forwarded voice mails where the original caller info was lost and is replaced by the info of the forwarding user. Can this be changed back to include the original calling party's information?

        • Re: original caller info on forwarded voicemails
          Employee

          a_fuller,

           

          Can you supply the current configuration for this unit as well as the output from a debug voice verbose and debug sip stack messages while the issue is recreated?  It should be sufficient to just catch  user1 checking voicemail then forwarding it to user2, and then have user2 check their voicemail to confirm the incorrect caller info.  You can upload the files in a .zip to our FTP server with the instructions below:

           

          Open Internet Explorer web browser on their PC
          Type the following URL:  ftp://ftp.adtran.com

          Press the Alt key, click View, and then click Open FTP Site in Windows Explorer

          Double-click the "Incoming" folder
          Drag and drop files from PC into the Internet Explorer window

          Reply to this post with the exact filenames used so we can retrieve the files

          Also what firmware were you running previously where it behaved differently? 

           

          Thanks,

          Matt

            • Re: original caller info on forwarded voicemails
              Employee

              a_fuller,

               

              Were you ever able to resolve this issue?  If possible, please come back to update this post so other members of the community can benefit from it.  If you are still having trouble with this I would be happy to help, but will need the information requested from my last reply.

               

              Thanks,
              Matt

            • Re: original caller info on forwarded voicemails
              Employee

              I went ahead and flagged this post as "Assumed Answered". If any of the responses on this thread assisted you, please mark them as Correct or Helpful as the case may be with the applicable buttons. This will make them visible and help other members of the community find solutions more easily. If you have any additional information on this that others may benefit from, please come back to this post to provide an update. If you still need assistance, we would be more than happy to continue working with you on this - just let us know in a reply. 

               

              Thanks,

              Matt