2 Replies Latest reply on Sep 3, 2013 2:04 PM by joeb5110

    Strip + plus sign on international calls

    joeb5110 New Member


      One of our sites frequently receives international calls. Calls from Italy have the + sign in front of the number.

      The Adtran sees this and passes it along, making it an invalid call to our pbx. We tried using the Substitution

      Template, but "+" isn't an accepted character and is ignored (we tried +X to X. The + still gets passed).

      We can't be the only ones who've ever seen this. How can we strip the + sign?

      We're referring the problem to our carrier, because really they shouldn't be sending that in the first place, but

      in the meantime we'd like to see if we can solve this with the Adtran.

      Thanks for any assistance.