12 Replies Latest reply on Jun 26, 2013 10:49 AM by matt

    Adtran 7100 at main office and 6135 at remote office

    touristsis Visitor

      Hi, I have a customer with a 7100 at main office with PRI. (210) Area codes

      Remote office has 6135 with 4 analog lines at the remote office.  (956) area codes.

      Both office do 9 plus 7 digit dialing.

      The needs to call forward the analog line (956) to a local 956 phone numbers, however I want to force to go go through the PRI.

      I'm having a very hard time doing this.  We are using the call forward features.

       

      So currently that analog line is terminated into a make up DID lets say 8000.  It then goes through the point to point sip to the phone system.  Then goes to an extension at the remote office which is tie to the main office via a point to point between the two office.

       

      I'm guessing when we call forward and try to tell it to dial 919567777777, its trying to go out the 4 analog line.

      anyone have a way to force it to go through the PRI?

        • Re: Adtran 7100 at main office and 6135 at remote office
          Employee

          Could you supply the configurations for both of these units? You can use the instructions below to put them on our FTP server in a .zip file:

           

          Open Internet Explorer web browser on their PC
          Type the following URL:  ftp://ftp.adtran.com

          Press the Alt key, click View, and then click Open FTP Site in Windows Explorer

          Double-click the "Incoming" folder
          Drag and drop files from PC into the Internet Explorer window

          Reply to this post with the exact filename used so we can retrieve the files


          Also, can you walk me through all the steps you are using to attempt to forward the line now?


          Thanks,

          Matt


            • Re: Adtran 7100 at main office and 6135 at remote office
              touristsis Visitor

              The file is call 7100.cfg and 6355.cfg.  Right now, customer is just dial 72 which automatic pickup a line, then they dial the call forward number they want to.  I want to use the Http://192.168.2 1.80

              extension 8016

              password

              then call forward all calls to the answering service.

               

              Hope that make sense...

              The problem with the current setting is with ATT, they will only call forward calls to the main number, not the roll over numbers.

              We have two options, give them a way to pickup line 1, 2, 3, 4 directly on the 6355 so they can call forward.

              Or Allow the calls on 1,2,3,4 (956 area code) from the 6355 to be able to route through the 7100 T1/PRI (210) area code.

              Both sites currently use 7 digit dialing.  9 NXX- XXXX

               

              So for call forwarding to work - Analog line  (956) - goes through network sip trunks - then out pri as LD - 91 - 956 - xxx - xxxx (ANSWERING SERVICE PHONE NUMBER).