3 Replies Latest reply on Jun 19, 2013 7:02 AM by cgb123 Branched to a new discussion.

    NetVanta 1224ST PWR POE Stopped working

    ttwissjeg New Member

      I came int his morning to find our NetVanta 1224ST PWR switch was not providing POE to our VOIP phones. A direct connection to my laptop still provides network access. I have power cycled the device but the issue has not resolved. Under the POE section of the configuration site, the POE Status for every port is "Detecting". We had a storm blow through last night, but the switch is behind a APC UPS/Surge Protector. And I just found out the warranty has lapsed and can not get any phone support. Any input would be appreciated.

       

      Thanks!

        • Re: NetVanta 1224ST PWR POE Stopped working
          ttwissjeg New Member

          Upgraded firmware, restored default configuration. Still no POE. Chalking it up to power surge from overnight lightning storm.

            • Re: NetVanta 1224ST PWR POE Stopped working
              levi Employee

              ttwissjeg:

               

              Thank you for asking this question in the support community.  I'm sorry for the environmental damage that damaged the unit.  Environmental damage is not covered under warranty, but if you would like to send this unit in for out of warranty repair and return you can do so by following the instructions on the following page:  https://www.adtran.com/web/page/portal/Adtran/wp_support_rma

               

              Fees and Turnaround Time

              Out-of-Warranty repairs will be charged a $75.00 service fee for the evaluation and handling of the unit. If the unit is repaired, an additional charge in the amount of 10% of the unit's suggested retail price will be added to the repair cost. Please allow the following minimum amount of turnaround time, in good faith, for repaired items.

              Out-of-Warranty - 60 days

               

              Please, let me know if you have any additional questions.  I will be happy to help in any way I can.

               

              Levi

            • Re: NetVanta 1224ST PWR POE Stopped working
              cgb123 New Member

              I have two 1238 POE switches, similar issue, storm blew through and some port stopped
              providing power, others did not, updated firmware, and some port are still
              providing power, but none display it.  CLI and web show all ports auto,
              and detecting, but I know there are a dozen devices on each that are getting
              power.  Is the non-display of statistics a firmware issue?  Using
              18-01-06.  Switches says total power used 0 watts with 10 to 12 phones
              running on each.  Do you have devices getting power on some ports but not
              others and the switches is just not reporting?  Both of mine reported
              proper power delivered until I upgraded firmware.