10 Replies Latest reply on Sep 6, 2013 10:03 AM by levi

    2 phone system connected via IP CCIS issues

    dlazure New Member

      Hi

       

      I installed 2 phone system ( NEC SV8100 ) in 2 offices connected via IP CCIS. The ISP installed a private link between the 2 site and i installed a netvanta 3448 at each of the location.

      We will call them this way :

       

      Site 1 = Laval

      Site 2 = St-Eustache

       

      I also installed in Laval 2 ip phone in Laval that are connected to the St-Eustache system so they can log in the calling queue.( they are not part of the Laval system )

       

      The systems can see each other and communicate normaly most of the time but sometime the link goes down and come back by it's own.

      I also have an issue with the ip phones sometimes they restart and show the message " Network Busy Restarting " and come back by it's own

       

      I enabled Edge mode on all ports to disable STP.

       

      I don't know what to do !

       

      i attached the config files

       

      thanks

        • Re: 2 phone system connected via IP CCIS issues
          Employee

          dlazure - Thank you for providing the configuration. This will be a good start. After reviewing the files, I was wondering if you could provide a network diagram or description of how the network is setup. How are the 2 sites connected? It looks like these routers do not provide internet access, so I'm wondering if the firewall is even needed in this scenario.

           

          Please do not hesitate to let us know if you have any further questions.

           

          Thanks,

          Noor

            • Re: 2 phone system connected via IP CCIS issues
              dlazure New Member

              They don’t have internet access, they have a dsl private link provided the isp.

                • Re: 2 phone system connected via IP CCIS issues
                  Employee

                  dlazure - Are there any sites that the traffic has go through for these two sites to get to eachother?

                   

                  Thanks,

                  Noor

                    • Re: 2 phone system connected via IP CCIS issues
                      dlazure New Member

                      I do not understand your question

                       

                      Dominic lazure

                       

                       

                       

                       

                       

                       

                      ADTRAN Support Community

                      2 phone system connected via IP CCIS issues

                      created by noor in NetVanta 3400 Series - View the full discussion

                      dlazure - Are there any sites that the traffic has go through for these two sites to get to eachother?

                       

                       

                       

                      Thanks,

                       

                      Noor

                       

                      Reply to this message by replying to this email -or- go to the message on ADTRAN Support Community

                      Start a new discussion in NetVanta 3400 Series by email or at ADTRAN Support Community

                       

                      Message was edited by: noor - Removed contact information

                      • Re: 2 phone system connected via IP CCIS issues
                        dlazure New Member

                        Hi noor

                         

                         

                         

                        What do you mean

                          • Re: 2 phone system connected via IP CCIS issues
                            Employee

                            dlazureWhat are the voice networks at each site? The  172.16.60.x /24 network in Laval has no route in St. Eustache that points to it in the route table. Also, in St. Eustache, the route to 10.10.10.x /24 is configured as a loop. It should point to 172.16.40.2. This is why I am a little confused about the routing between the two sites. Could you clarify this for me? Thanks.

                             

                            Sincerely,

                            Noor

                            1 of 1 people found this helpful
                              • Re: 2 phone system connected via IP CCIS issues
                                dlazure New Member

                                Hi

                                 

                                The voice network in st eustache is 172.16.30.0/24

                                 

                                10.10.10.0/24 is not used and should be removed

                                 

                                In laval there is a route to 172.16.30.0

                                And in st eustache there is a route to 172.16.60.10

                                 

                                Dominic lazure

                                 

                                 

                                 

                                 

                                Le 2013-06-11 à 4:59 PM, noor <adtran@adtran.hosted.jivesoftware.com> a écrit :

                                 

                                 

                                ADTRAN Support Community

                                2 phone system connected via IP CCIS issues

                                created by noor in NetVanta 3400 Series - View the full discussion

                                dlazure -  What are the voice networks at each site? The  172.16.60.x /24 network in Laval has no route in St. Eustache that points to it in the route table. Also, in St. Eustache, the route to 10.10.10.x /24 is configured as a loop. It should point to 172.16.40.2. This is why I am a little confused about the routing between the two sites. Could you clarify this for me? Thanks.

                                 

                                 

                                 

                                Sincerely,

                                 

                                Noor

                                 

                                Reply to this message by replying to this email -or- go to the message on ADTRAN Support Community

                                Start a new discussion in NetVanta 3400 Series by email or at ADTRAN Support Community

                                 

                                Message was edited by: noor - removed contact information

                      • Re: 2 phone system connected via IP CCIS issues
                        levi Employee

                        dlazure:

                         

                        I marked this post as "assumed answered," but please do not hesitate to reply if you have further questions.

                        Levi