8 Replies Latest reply on Jul 31, 2013 9:34 AM by matt

    Ring No Answer

    frank6160 New Member

      Has happened 3 times in last 2 weeks. Using 3 POTS lines  directed to a ring group (all ring) Polycom sets. Outgoing calls are not affected.  Firmware A4.03.00.SC.E. System reset clears issue.

        • Re: Ring No Answer
          jwable Frequent Visitor

          frank6160,

            4.03 is a pretty old code you may want to review the release notes for some of the newer version to see if this problem is addresses.  It sounds like some sort of a resource leak occurring if a reset clears the issue.

           

          John Wable

            • Re: Ring No Answer
              jwable Frequent Visitor

              frank6160,

                  A4.12.00 release notes do mention a couple of issues associated with Analog calls not being connected however the description is a little vague so it may or may not be the exact same thing:

              • On occasion, an analog trunk would not connect to a new call on another analog trunk if the digit actions

              were used in auto attendant.

              • Call coverage to an external number (incoming FXO, outgoing FXO) did not always succeed.

               

               

              John Wable

            • Re: Ring No Answer
              Employee

              frank6160,


              Were you able to resolve this issue?  If so please come back to this thread to update it with the solution so others can benefit from it.  If you still need assistance, reply with any updates, and either I or someone else from the community would be happy to help you troubleshoot further.


              Thanks,

              Matt

              • Re: Ring No Answer
                frank6160 New Member

                Entire system failed,lost all IP programming. Could not default unit. Put another 7100 system in place and reprogrammed to get customer up and going.
                With support help found trouble in startup config of old unit. Now at 5.X firmware.

                • Re: Ring No Answer
                  frank6160 New Member

                  Here what was found with help from tech support.

                  The primary system configuration was set to some random .biz file rather than startup-config. That meant the factory-default command wouldn't work properly