10 Replies Latest reply on Jun 12, 2015 12:15 PM by craig7104

    Web GUI Issues - Cannot Access Voice>User Accounts on 10.5.2.E

    shibuminet New Member

      We ran into an issue with two separate TA924 units today that are running 10.5.2.E code and according to some of the other technicians they have seen this issue with other code bases as well as this one. We stage the Adtran's prior to installation and did not see the issue at that time.

       

      Problem:

       

      After successfully logging into the TA924 Web GUI via TACACS if you select the Voice>User Account> you see a message in the modify/Delete table that says "Please wait building subscriber list". When you click on a subscribers last name after the list has populated you see the screen fade and a "Loading" message appear. This "Loading" message just stays on the screen indefinably (see Web Hangup 1).

       

      This was duplicated on multiple machines during the install today both onsite and across the WAN and with multiple OS's and browser types.

      Windows 7 - IE10 and FF22.0

      Mac 10.8.4 - FF21.0 and safari 6.0.5

      Linux Ubuntu 13.04 Chromium 25.0.1364.160

       

       

      Troubleshooting Performed so far:

       

          Rebooted TA924 - Still fails

          Disabled http and http secure server and then re-enabled - still fails

       

      We recently settled on 10.5.2.E as our standard firmware based and in reading the release notes for newer releases I do not see any mention of this issue or a potential fix. Has anyone else ran into this issue with any code release and not having a particular part of the GUI show up? All CLI functions work normally and we were able to configure the Adtran for the customer.

       

      Thanks in advance for any assistance provided,

      Blake

       

       

       

      I ran some commands to show the system resource usage (see below) and if needed I can run debug commands to troubleshoot further.

       

      hostname#sh system

      ADTRAN, Inc. OS version R10.5.2.E

        Checksum: 91BDF1C9, built on Wed Apr 10 15:09:23 2013

      Hardware version DSP7119-2ndGen

      Boot ROM version 14.04.00

        Checksum: 8549, built on: Wed Apr 11 15:24:20 2007

      Copyright (c) 1999-2007, ADTRAN, Inc.

      Platform: Total Access 924 (2nd Gen), part number 4212924L1

      Serial number CFG1125214

      Flash: 33554432 bytes  DRAM: 67108863 bytes

       

      hostname uptime is 0 days, 0 hours, 9 minutes, 55 seconds

       

      System returned to ROM by Warm Start

      Current system image file is "T900G2A-R10-5-2-E.biz"

      Boot system image file is "T900G2A-R10-5-2-E.biz"

       

      Power Source:  AC

      System primary clock source configuration:   t1 0/1 (Interface is shutdown)

      System secondary clock source configuration: t1 0/2 (Interface is shutdown)

      System current active clock source:          INTERNAL

       

       

      hostname#sh buffers

      Buffer handles:  174 of 2000 used.

       

      Pool        Size       Total        Used   Available   Max. Used

      0           2100        1894         174        1720         229

      1           2048          64           0          64           0

      2           4096          32           0          32           0

      3           8192           4           0           4           0

      4          16384           2           0           2           0

      5          32768           2           0           2           0

      6          66560           2           0           2           0

       

       

       

      hostname#sh processes cpu

      System load: 1sec:13.76%  1min:26.76%  5min:33.58%  Min: 0.00%  Max: 100.00%

      Context switch load: 0.70%

                                            Invoked  Exec Time    Runtime    Load %%

      Task Id    Task Name        PRI STA   (count)     (usec)     (usec)     (1sec)

      1          Idle               0 W      262404        995     855399      85.54

      3          PC Config          7 S       65590        839      30951       3.10

      4          PacketRouting     38 W       49266         27      14674       1.47

      5          Timer             39 W      148214         15       9277       0.93

      6          CallControlQue~   32 W        1263          8          0       0.00

      7          Thread Pool        4 W         124        555          0       0.00

      8          Timer-00          10 W      305483          3       3574       0.36

      9          Nm01               5 W           0    7600613          0       0.00

      10         Driver Control     8 W        1053         46          0       0.00

      11         VOX               39 W      131688        193      47584       4.76

      12         FrontPanel        37 W        7524        140       2335       0.23

      13         con0              39 W         429         14          0       0.00

      14         ICP Session        8 W          38         38          0       0.00

      15         RouteTableTick     6 W         482        122        122       0.01

      16         OSPF               6 W         341        133        133       0.01

      17         IGMPTick           6 W         309         65         65       0.01

      18         IGMP-Receiver      6 W           0     296386          0       0.00

      19         IP Events         24 W        2995        199       2046       0.20

      20         tcptimer          22 W        3206         13        235       0.02

      21         tcpinp            22 W        7183        261       4470       0.45

      22         tcpout            22 W       15320         46       5368       0.54

      23         PhoneManagerQu~   35 W       12090         26       1747       0.17

      24         SIP_Stack         33 W         365        135        135       0.01

      25         MgcpActiveQueue   34 W           0        258          0       0.00

      26         DnsClient         16 W         192         66          0       0.00

      27         DnsProxy          16 W          74         87          0       0.00

      28         DnsTable          16 W          73         17          0       0.00

      29         WWW               19 W       38834       1192          0       0.00

      30         Port Manager       9 W        6383         41        774       0.08

      31         eth 0/0           39 W           3         81          0       0.00

      32         FramerBaseThre~   21 W       36953          9        789       0.08

      33         FramerBaseThre~   21 W       36915         11       1070       0.11

      34         VoipDspCapture     1 W           0      17562          0       0.00

      35         eth 0/1           39 W       13757          5       1660       0.17

      36         SnmpThread         6 R       11049         58       2893       0.29

      37         IKE                6 W          51        116          0       0.00

      38         IPSecKeyGen        4 W           0     123430          0       0.00

      39         SCEP               6 W           0     115602          0       0.00

      40         MediaConnectio~   34 W         580       2454       2454       0.25

      41         FTPServer List~    5 W           1        700          0       0.00

      42         SMTP Client       16 W           0        226          0       0.00

      43         SNTP Client       19 W          11        736          0       0.00

      44         CLIInjectQ         6 W           0      25164          0       0.00

      46         RipOut             6 W         293         12         12       0.00

      47         RipIn              6 W           0      21492          0       0.00

      48         RSTP              37 W       77901         28       4954       0.50

      49         IsdnStackQueue    34 W          42          7          0       0.00

      50         MTEX              55 W           0       1361          0       0.00

      51         MTEX              55 W           0       1115          0       0.00

      52         MTEX              55 W           0        962          0       0.00

      53         MTEX              55 W           0        622          0       0.00

      54         MTEX              55 W           0        397          0       0.00

      55         UDP Relay         19 W           1        169          0       0.00

      56         Flow Meter Log~   17 W         404         56         74       0.01

      57         SNTP Server       19 W           1        386          0       0.00

      59         AUTOLINKQ          4 W           0    5179157          0       0.00

      60         HttpClientQ        6 W           0        227          0       0.00

      61         RvSipProc0        34 W           2        131          0       0.00

      62         UDP In            36 W         119        147          0       0.00

      69         PacketCapture      4 W         128         78        155       0.02

      70         DHCP Server       29 W           0        413          0       0.00

      71         TWAMP-Control      6 W           0     284770          0       0.00

      72         TWAMP-Test        16 W           1         33          0       0.00

       

       

       

      hostname#sh processes history

        CurrentTime  Task Name

      -----------------------------

             415974  PC Config          

             415974  Timer-00           

             415974  RSTP               

             415974  VOX                

             415974  Timer              

             415973  Idle               

             415973  Timer-00           

             415972  Idle               

             415972  Timer-00           

             415971  Idle               

             415971  Timer-00           

             415970  Idle               

             415970  Timer-00           

             415969  Idle               

             415969  Timer-00           

             415969  RSTP               

       

       

       

      hostname#sh processes queue

       

      Queue                          Max Depth (%)

      ------------------------------ -------------

      PC Config                                  9

      PacketRouting                             43

      CallControlQueue                           0

      Driver Control                             3

      VOX                                        7

      FrontPanel                                 0

      ICP Session                                0

      RouteTableTick                             2

      OSPF                                       1

      IP Events                                  6

      PhoneManagerQueue                          0

      MgcpActiveQueue                            0

      VoipDspCapture                             0

      IKE                                        0

      IPSecKeyGen                                0

      MediaConnectionQueue                       0

      CLIInjectQ                                 0

      RSTP                                       0

      IsdnStackQueue                             0

      Flow Meter Logging                         0

      AUTOLINKQ                                  0

      HttpClientQ                                0

      UDP In                                     0

      PacketCapture                              0

       

       

       

      hostname#sh processes stack

      Id         Task                    Usage  

      1          Idle                     0/8192

      3          PC Config             3656/8000

      4          PacketRouting          740/4000

      5          Timer                  116/2000

      6          CallControlQueue       320/2048

      7          Thread Pool            556/2000

      8          Timer-00                98/2048

      9          Nm01                    64/2048

      10         Driver Control         216/2048

      11         VOX                    252/2048

      12         FrontPanel             156/2000

      13         con0                    80/2000

      14         ICP Session            106/8000

      15         RouteTableTick         242/2000

      16         OSPF                   182/2000

      17         IGMPTick               110/2000

      18         IGMP-Receiver           94/2000

      19         IP Events              186/2000

      20         tcptimer               124/4080

      21         tcpinp                 768/4080

      22         tcpout                 288/4080

      23         PhoneManagerQueue      714/8192

      24         SIP_Stack             1072/8192

      25         MgcpActiveQueue         86/2000

      26         DnsClient             1326/3000

      27         DnsProxy               300/3000

      28         DnsTable               104/3000

      29         WWW                   2258/6144

      30         Port Manager           118/2000

      31         eth 0/0                 90/2000

      32         FramerBaseThread       118/2000

      33         FramerBaseThread       118/2000

      34         VoipDspCapture          86/2000

      35         eth 0/1                154/2000

      36         SnmpThread             162/2000

      37         IKE                    340/6000

      38         IPSecKeyGen             86/4000

      39         SCEP                   470/4000

      40         MediaConnectionQueue   134/8192

      41         FTPServer Listener     278/2000

      42         SMTP Client             82/2000

      43         SNTP Client            386/2000

      44         CLIInjectQ              86/2000

      46         RipOut                 338/2000

      47         RipIn                  390/2000

      48         RSTP                   278/4000

      49         IsdnStackQueue         136/2048

      50         MTEX                    66/2048

      51         MTEX                    66/2048

      52         MTEX                    66/2048

      53         MTEX                    66/2048

      54         MTEX                    66/2048

      55         UDP Relay              730/2000

      56         Flow Meter Logging     204/8000

      57         SNTP Server            218/2000

      59         AUTOLINKQ               86/2048

      60         HttpClientQ             86/2048

      61         RvSipProc0              98/10208

      62         UDP In                 290/2000

      69         PacketCapture          252/2048

      70         DHCP Server            650/2000

      71         TWAMP-Control          150/2000

      72         TWAMP-Test             150/2000

       

       

       

      hostname#sh flash

             11602782 9212916-20A411.biz

      (dir)      1024 coeff

                 7182 startup-config

                 6948 startup-config.bak

             12947048 T900G2A-R10-5-2-E.biz

      (dir)      1024 Tones

      24907644 bytes used, 6732771 available, 31640415 total

       

       

       

      hostname#sh memory heap

      Memory Heap:

        HeapFree:   17562608

        HeapSize:   36350960

       

      Block Managers:

        Mgr         Size        Used        Free    Max-Used    Overhead

                 (bytes)    (blocks)    (blocks)    (blocks)     (bytes)

        0             16        7802         564        8366      133856

        1             48       11672        1905       13577      217232

        2            112        4388         206        4594       73504

        3            240         557          17         574        9184

        4            496        1859          24        1883       30128

        5           1008         270          12         282        4512

        6           2032         320           8         328        5248

        7           4080          56          20          76        1216

        8           8176          73          11          84        1344

        9          16368          31          20          51         816

        10         32752          13           3          16         256

        11         65520          12           3          15         240

        12        131056           2           2           4          64

        13        262128           1           0           1          16

        14        524272           0           0           0           0

        15       1048560           0           0           0           0

        16       2097136           0           0           0           0

        17       4194288           0           0           0           0

        18       8388592           0           0           0           0

        19      16777200           0           0           0           0

       

        Total Overhead (bytes):     477616

        Total Used (bytes):        6223680

        Total Free (bytes):        1223696

       

       

       

      hostname#sh memory uncached-heap

      Manager        Free   Max Used      Limit     Allocs   Failures      Frees

      32                0          0          0          0          0          0

      64                0          0          0          0          0          0

      128               0          0          0          0          0          0

      256               0          0          0          0          0          0

      512               0          0          0          0          0          0

      1024              0          0          0          0          0          0

      2048              0          0          0          0          0          0

      4096              0          0          0          0          0          0

      8192              0          0          0          0          0          0

      16384             0          0          0          0          0          0

      32768             0          0          0          0          0          0

      65536             0          0          0          0          0          0

      131072            0          0          0          0          0          0

      262144            0          0          0          0          0          0

      524288            0          0          0          0          0          0