8 Replies Latest reply on Jan 6, 2014 2:28 PM by matt

    Voicemail to Email Notification

    jimw New Member

      The customer's NV7100 system was setup and working originally with the voicemail to email notification, but the IT vendor changed the network IP domain from 192. or 10., but we also updated the NV7100 to reflect this.  Everything is working fine except the vmail to email notification feature has stopped working and I can't figure out what is wrong.

       

      I can not find any information on debugging / troubleshooting this issue.

       

      According to the IT vendor, nothing changed with the local Exchange Server except the IP address (which we updated the "Email Forwarding" Email Server IP address setting).

        • Re: Voicemail to Email Notification
          3l3mn8r New Member

          Considering that you went to Utilities>Logging>updated the IP address of the server, your next step would be to access the CLI and run a debug while attempting to leave a voicemail.

          router#debug system

          router#

          Then leave a message on a user that has voicemail to email set.  Copy and paste results here.

           

          p.s.  One other thing you should keep in mind is that an smtp relay was more than likely created in Exchange to relay email from 7100.  You will need to look at the Exchange server receive connector and update the 7100's IP address allowed.  Is it an SBS server or Standard?

            • Re: Voicemail to Email Notification
              jimw New Member

              The "debug system" command doesn't seem to help with information:

               

              ============ PuTTY log 2013.08.27 09:53:17 ============

              login as: admin

              admin@70.43.211.195's password:

              ?[2J?[H?JW Hunt & Co>en

              Password:??

              % Incorrect password.

              JW Hunt & Co>en

              Password:

              JW Hunt & Co#debug system

              JW Hunt & Co#SMTP Not enough info to send.

              SMTP Not enough info to send.

              SMTP Not enough info to send.

              SMTP Not enough info to send.

              SMTP Not enough info to send.

              SMTP Not enough info to send.

              SMTP Not enough info to send.

              SMTP Response: 220 mercury.jwhunt.local Microsoft ESMTP MAIL Service ready at Tue, 27 Aug 2013 09:56:20 -0400

              To SMTP server: EHLO https://supportforums.adtran.com/10.20.0.190

               

              To SMTP server: 20 bytes of data

              SMTP Response: 250-mercury.jwhunt.local Hello https://supportforums.adtran.com/10.20.0.190

              SMTP Response: 250-SIZE 10485760

              SMTP Response: 250-PIPELINING

              SMTP Response: 250-DSN

              SMTP Response: 250-ENHANCEDSTATUSCODES

              SMTP Response: 250-STARTTLS

              SMTP Response: 250-AUTH

              SMTP Response: 250-8BITMIME

              SMTP Response: 250-BINARYMIME

              SMTP Response: 250 CHUNKING

              To SMTP server: STARTTLS

               

              To SMTP server: 10 bytes of data

              SMTP Response: 220 2.0.0 SMTP server ready

              To SMTP server: AUTH PLAIN

               

              To SMTP server: 12 bytes of data

              Invalid server message: 503 5.5.2 Send hello first

               

              SMTP Not enough info to send.

              SMTP Not enough info to send.

              SMTP Not enough info to send.

               

               

               

              Thank you

               

              Message was edited by: matt - removed personal contact information

              • Re: Voicemail to Email Notification
                jimw New Member

                FYI

                 

                That capture helped The IT vendor to fix the problem.

                Turned off TLS and that fixed it.

                 

                Message was edited by: matt - removed personal contact info

              • Re: Voicemail to Email Notification
                Employee

                I went ahead and flagged the "Correct Answer" on this post to make it more visible and help other members of the community find solutions more easily.

                 

                Thanks,

                Matt

                • Re: Voicemail to Email Notification
                  Employee

                  I just wanted to mention that starting with AOS R10.8 TLS security is supported for services that require it like Gmail.

                   

                  Thanks,

                  Matt