10 Replies Latest reply on Nov 5, 2013 6:33 AM by matt

    NV7000 - Configuring ringback for calls placed on Hold

    plsmith926 New Member

      I would like to configure the system to ring back when a call has been placed on hold for a certain amount of time. For example, we had a caller placed on hold for 13 minutes and nobody picked the call back up. I would like the call on hold to ring back to the receiver so this does not happen. I can't find the settings in the NV7000 Management Interface though. Any ideas?