4 Replies Latest reply on Sep 24, 2013 1:13 PM by matt

    Netvanta 7100 - Caller id name

    touristsis Visitor

      Do we support caller id name on ISDN - PRI?  If so, can someone show me how to enable it?  Customer have PRI and polycom phones and a Netvanta 7100 VSMB.  Thanks much

       

      I did run a debug isdn l2-formatted - I can see the telco is sending us the name.  I'm just not seeing it on the Polycom phone.

       

      I'm looking at the document - trroubleshooting ISDN pri.

       

      Is this all I have to do?  I'm kind of afraid of doing this right now, as I don't want to completely take them down.


      int pri 1
      isdn name-delivery display

        • Re: Netvanta 7100 - Caller id name
          Employee

          The caller ID name normally appears in an IE (Information Element) FACILITY message, and the caller ID number is sent in the IE CALLING PARTY # message - both in the ISDN SETUP message.  It should look something like this in the debug.  I highlighted the caller ID name in orange and the caller ID number in blue:

           

          10:11:52 ISDN.L2_FMT PRI  1  =====================================================

          10:11:52 ISDN.L2_FMT PRI  1  Sent = Sapi:00  C/R:R Tei:00

          10:11:52 ISDN.L2_FMT PRI  1         Ctl:INFO     Ns:126   Nr:4

          10:11:52 ISDN.L2_FMT PRI  1         Prot:08  CRL:2  CRV:0011

          10:11:52 ISDN.L2_FMT PRI  1         M - 05 SETUP    

          10:11:52 ISDN.L2_FMT PRI  1          IE - 04 BEARER CAPABILITY   Len=3

          10:11:52 ISDN.L2_FMT PRI  1               80 Xfer Cap.:SPEECH         

          10:11:52 ISDN.L2_FMT PRI  1               90 Xfer Rate:64k

          10:11:52 ISDN.L2_FMT PRI  1               A2 Layer 1:u-Law       

          10:11:52 ISDN.L2_FMT PRI  1          IE - 18 CHANNEL ID          Len=3

          10:11:52 ISDN.L2_FMT PRI  1               A9 Primary Rate

          10:11:52 ISDN.L2_FMT PRI  1                  Intfc ID:IMPLICIT

          10:11:52 ISDN.L2_FMT PRI  1                  Pref/Excl:EXCLUSIVE

          10:11:52 ISDN.L2_FMT PRI  1                  D-Chan Indicated:NO

          10:11:52 ISDN.L2_FMT PRI  1                  Chan. Sel:FOLLOWS

          10:11:52 ISDN.L2_FMT PRI  1               83 Numb/Map:NUMBER

          10:11:52 ISDN.L2_FMT PRI  1               07 Channel:7

          10:11:52 ISDN.L2_FMT PRI  1          IE - 1C FACILITY            Len=26

          10:11:52 ISDN.L2_FMT PRI  1           Calling Name: Company XYZ

          10:11:52 ISDN.L2_FMT PRI  1          IE - 6C CALLING PARTY #     Len=6

          10:11:52 ISDN.L2_FMT PRI  1               00 Numb. Type:UNKNOWN    

          10:11:52 ISDN.L2_FMT PRI  1                  Numb. Plan:UNKNOWN     

          10:11:52 ISDN.L2_FMT PRI  1               80 Presentation:ALLOWED  

          10:11:52 ISDN.L2_FMT PRI  1                  Ph.# 256-963-8000

          10:11:52 ISDN.L2_FMT PRI  1          IE - 70 CALLED PARTY #      Len=5

          10:11:52 ISDN.L2_FMT PRI  1               80 Numb. Type:UNKNOWN    

          10:11:52 ISDN.L2_FMT PRI  1                  Numb. Plan:UNKNOWN     

          10:11:52 ISDN.L2_FMT PRI  1                  Ph.# 555-555-5555

          10:11:52 ISDN.L2_FMT PRI  1  =====================================================

           

          If those are not showing up then you will need to ask the provider to check the provisioning of the PRI.  If you want to paste in a snippet of your debug isdn l2-formatted with the names and numbers replaced or X'd out I would be more than happy to review it.

           

          Thanks,
          Matt

            • Re: Netvanta 7100 - Caller id name
              touristsis Visitor

              Hi Matt, Here is the log I had.  I think I got this resolve already.  I call into tech support.  Here was the result -

               

              The problem here is that the provider is sending caller-ID in the FACILITY message, but they are not designating that fact in the SETUP message. Protocol dictates that they must inform us in the SETUP message that the Calling Name will follow in a FACILITY message.

               

              I had to call the Telco and awaiting for them to respond back to me.  I highlighted blue where the name shows on on TELCO.

               

              JOVAN7100#debug isdn l2-formatted
              10:29:30.686 ISDN.L2_FMT PRI  1  ==============================================
              10:29:30.686 ISDN.L2_FMT PRI  1  R Sapi:00 C/R:C Tei:00 INFO Ns:117 Nr:26  P:0
              10:29:30.686 ISDN.L2_FMT PRI  1    Prot:08  CRL:2  CRV:014A
              10:29:30.686 ISDN.L2_FMT PRI  1    M - 05 SETUP      
              10:29:30.686 ISDN.L2_FMT PRI  1     IE - 04 BEARER CAPABILITY   Len=3
              10:29:30.686 ISDN.L2_FMT PRI  1          80 Xfer Cap.:SPEECH           
              10:29:30.686 ISDN.L2_FMT PRI  1          90 Xfer Rate:64k  
              10:29:30.686 ISDN.L2_FMT PRI  1          A2 Layer 1:G.711 U-Law   
              10:29:30.686 ISDN.L2_FMT PRI  1     IE - 18 CHANNEL ID          Len=3
              10:29:30.686 ISDN.L2_FMT PRI  1          A1 Primary Rate
              10:29:30.687 ISDN.L2_FMT PRI  1             Intfc ID:IMPLICIT
              10:29:30.687 ISDN.L2_FMT PRI  1             Pref/Excl:PREFERRED
              10:29:30.687 ISDN.L2_FMT PRI  1             D-Chan Indicated:NO
              10:29:30.687 ISDN.L2_FMT PRI  1             Chan. Sel:FOLLOWS
              10:29:30.687 ISDN.L2_FMT PRI  1          83 Numb/Map:NUMBER
              10:29:30.687 ISDN.L2_FMT PRI  1          81 Channel:1
              10:29:30.687 ISDN.L2_FMT PRI  1     IE - 6C CALLING PARTY #     Len=12
              10:29:30.688 ISDN.L2_FMT PRI  1          00 Numb. Type:UNKNOWN      
              10:29:30.688 ISDN.L2_FMT PRI  1             Numb. Plan:UNKNOWN       
              10:29:30.688 ISDN.L2_FMT PRI  1          80 Presentation:ALLOWED    
              10:29:30.688 ISDN.L2_FMT PRI  1             Screening:USER PROVIDED
              10:29:30.688 ISDN.L2_FMT PRI  1             Ph.# 512695xxxx
              10:29:30.688 ISDN.L2_FMT PRI  1     IE - 70 CALLED PARTY #      Len=5
              10:29:30.688 ISDN.L2_FMT PRI  1          80 Numb. Type:UNKNOWN      
              10:29:30.688 ISDN.L2_FMT PRI  1             Numb. Plan:UNKNOWN       
              10:29:30.688 ISDN.L2_FMT PRI  1             Ph.# 1200
              10:29:30.703 ISDN.L2_FMT PRI  1  ==============================================
              10:29:30.703 ISDN.L2_FMT PRI  1  T Sapi:00 C/R:R Tei:00 INFO Ns:26  Nr:118 P:0
              10:29:30.703 ISDN.L2_FMT PRI  1    Prot:08  CRL:2  CRV:814A
              10:29:30.704 ISDN.L2_FMT PRI  1    M - 02 CALL_PROC  
              10:29:30.704 ISDN.L2_FMT PRI  1     IE - 18 CHANNEL ID          Len=3
              10:29:30.704 ISDN.L2_FMT PRI  1          A9 Primary Rate
              10:29:30.704 ISDN.L2_FMT PRI  1             Intfc ID:IMPLICIT
              10:29:30.704 ISDN.L2_FMT PRI  1             Pref/Excl:EXCLUSIVE
              10:29:30.704 ISDN.L2_FMT PRI  1             D-Chan Indicated:NO
              10:29:30.704 ISDN.L2_FMT PRI  1             Chan. Sel:FOLLOWS
              10:29:30.704 ISDN.L2_FMT PRI  1          83 Numb/Map:NUMBER
              10:29:30.704 ISDN.L2_FMT PRI  1          81 Channel:1
              10:29:30.718 ISDN.L2_FMT PRI  1  ==============================================
              10:29:30.718 ISDN.L2_FMT PRI  1  R Sapi:00 C/R:C Tei:00 INFO Ns:118 Nr:27  P:0
              10:29:30.718 ISDN.L2_FMT PRI  1    Prot:08  CRL:2  CRV:014A
              10:29:30.718 ISDN.L2_FMT PRI  1    M - 62 FACILITY   
              10:29:30.718 ISDN.L2_FMT PRI  1     IE - 1C FACILITY            Len=26
              10:29:30.719 ISDN.L2_FMT PRI  1      Calling Name: TEST PERSON

              10:29:34.095 ISDN.L2_FMT PRI  1  ==============================================
              10:29:34.095 ISDN.L2_FMT PRI  1  R Sapi:00 C/R:C Tei:00 INFO Ns:119 Nr:28  P:0
              10:29:34.095 ISDN.L2_FMT PRI  1    Prot:08  CRL:2  CRV:014A
              10:29:34.095 ISDN.L2_FMT PRI  1    M - 45 DISCONNECT 
              10:29:34.095 ISDN.L2_FMT PRI  1     IE - 08 CAUSE               Len=2
              10:29:34.096 ISDN.L2_FMT PRI  1          82 Location:LN
              10:29:34.096 ISDN.L2_FMT PRI  1          90 Cause:16 (NORMAL_CLEARING)
              10:29:34.102 ISDN.L2_FMT PRI  1  ==============================================
              10:29:34.102 ISDN.L2_FMT PRI  1  T Sapi:00 C/R:R Tei:00 INFO Ns:28  Nr:120 P:0
              10:29:34.103 ISDN.L2_FMT PRI  1    Prot:08  CRL:2  CRV:814A
              10:29:34.103 ISDN.L2_FMT PRI  1    M - 4D RELEASE    
              10:29:34.115 ISDN.L2_FMT PRI  1  ==============================================
              10:29:34.115 ISDN.L2_FMT PRI  1  R Sapi:00 C/R:C Tei:00 INFO Ns:120 Nr:29  P:0
              10:29:34.115 ISDN.L2_FMT PRI  1    Prot:08  CRL:2  CRV:014A
              10:29:34.115 ISDN.L2_FMT PRI  1    M - 5A RELEASE_CMP

               

              Message was edited by: matt - shortened debug output

            • Re: Netvanta 7100 - Caller id name
              Employee

              Thanks for the update.  I shortened the debug output to make it a little easier for others to read, and marked your last reply as the Correct Answer.

               

              Thanks,

              Matt