7 Replies Latest reply on Oct 14, 2013 4:21 PM by quartermonster

    new to everything

    quartermonster New Member

      Hi

      I have never worked with this equipment that Centerylink has given me to use their Ethernet over copper system that we have had to upgrade to from DSL.

      as i understand, the signal comes in and runs to a netvanta 838 which acts as a modem i guess, and runs to a Total Access 924e (2nd Gen, then out (what looks like a parallel port to a punch panel where our phone numbers are listed.

      I don't understand how any of this equipment works and cant find a useful bit of info on settings and set up.

      I have tried plugging into most of the 10/100 ports on both units and no joy, the only port that even showed connection was the port on the 838 that is currently ran to the 924, still not responsive to comp.

      As i said I have no clue what im doing, any info/links or advice would be a huge amount of help.

      >> pic Related

      20131002_193425.jpg

        • Re: new to everything
          unified Past_Featured_Member

          If no lights come on when you plug your computer into the 10/100 ports then the interfaces are disabled.

          I would suggest that you call the carrier that installed the equipment.

          There is also a good chance they assigned a static ip so you will need that info as well.

          1 of 1 people found this helpful
          • Re: new to everything
            jayh Hall_of_Fame

            The active port will depend on how the carrier configured the equipment.  We would usually use the eth 0/2 port on the 924e for your data connection, but it depends on the carrier so you'll need to ask them.

             

            In a nutshell, from left to right you have:

            • AC power supply for 838 unit
            • Below it, 66-type punch block where incoming pairs come in.
            • To its right, 838 which converts EoC to ethernet
            • Ethernet cable to TA924e
            • TA924e IAD.  This takes the Ethernet in and provides dial tone for your phones, can also provide PRI and/or data.
            • 66-type punch block for your voice lines

             

            None of this equipment appears to be grounded, I would question that if the installer returns to connect your data.

             

            Also not seen is any kind of backup battery supply or UPS, also a good idea especially if any of the analog lines are needed for critical applications. 

            1 of 1 people found this helpful
              • Re: new to everything
                farmers New Member

                you have to call (Century Link VOIP) and set up a turn up time for your dial tone and internet there should have been some paper work with it or an e-mail to the customer giving you the phone number and the order # and also the IP addressing. If you need help let me know and we can work off line 

                1 of 1 people found this helpful
              • Re: new to everything
                farmers New Member

                you have to call (Century Link VOIP) and set up a turn up time for your dial tone and internet there should have been some paper work with it or an e-mail to the customer giving you the phone number and the order # and also the IP addressing. If you need help let me know and we can work off line 

                1 of 1 people found this helpful
                  • Re: new to everything
                    quartermonster New Member

                    thank you for your assistants, i now have a list of that clink tells me is our static info and it dose not work. clink could not figure out why it would not connect to the net and frankly im pretty sure the TA is not configured correctly. as when i do a "ipconfig" right into it. the subnet mask is not the same nor  as the info sheet and it is completely unresponsive when we try and set our rougher up with the static info.

                  • Re: new to everything
                    farmers New Member

                    call me if you like 970-739-8072

                    1 of 1 people found this helpful
                    • Re: new to everything
                      quartermonster New Member

                      so after that last call clink and I figured out they had the wrong info and now everything works great. thanks for everyone's input and talk to ya next time.