2 Replies Latest reply on Jan 7, 2014 8:14 AM by matt

    Polycom MSG Key with Uc Server

    alext55 New Member

      Hi,

       

      We have some problem with polycom 335 and Uc server. After upgrading to the UC serveur (BCS) the MSG Key on the phone when you have new message does not appears. But, the message lights indicator works well. If I want the KEY on the phone, what I need to do?

       

      Thank You

       

      Alex

        • Re: Polycom MSG Key with Uc Server
          Employee

          Alex,

           

          Does this happen with all phones or just one? Try factory defaulting the phone by holding down 1, 3, 5, and 7 upon power up.  When prompted for a password enter 456.  What version of UC was running before the upgrade and currently?  Also, what firmware version is loaded on the phone?

           

          Thanks,

          Matt

            • Re: Polycom MSG Key with Uc Server
              Employee

              Alex,

               

              It appears you opened a support ticket for this issue and the resolution was correcting the IP address that was configured for the NetVanta 7100 under Communications Systems in the UC client to match the IP interface on the NetVanta 7100 configured for the media-gateway.  I went ahead and marked this post with a Correct Answer.

               

              Thanks,

              Matt