2 Replies Latest reply on Jan 9, 2014 10:32 AM by marcus

    Sending Caller ID Name to ShoreTel T1K

    nsmith New Member

      I have an Adtran Atlas 550 with a dual PRI card in it.  Calls are routing correctly and Caller ID numbers are passing.  Is it possible to pass the Caller ID Name?

       

      ShoreTel Indicates they support the NI-2 standards.  Does the Adtran transmit the Caller ID Name as Display Method or Facility Method?  Is there a way to change which is used?

       

      -Nate

        • Re: Sending Caller ID Name to ShoreTel T1K
          marcus Employee

          The Atlas works with NI-2, but it needs to be PRI in from the provider as well as out to the PBX.  The Caller ID would be Facility IE, the Atlas won't use Display IE.

            • Re: Sending Caller ID Name to ShoreTel T1K
              marcus Employee

              I went ahead and flagged this post as "Assumed Answered". If any of the responses on this thread assisted you, please mark them as Correct or Helpful as the case may be with the applicable buttons. This will make them visible and help other members of the community find solutions more easily. If you have any additional information on this that others may benefit from, please come back to this post to provide an update. If you still need assistance, we would be more than happy to continue working with you on this - just let us know in a reply.

               

              Thanks,

              Mark