3 Replies Latest reply on Dec 29, 2013 6:27 AM by patrick

    First time install guidance

    haqr1ab New Member

      After searching and searching I am now turning to the experts. I am an IT guy by nature but have been involved in various communication projects over the years. Here is where I am:

       

      Current customer has an older Avaya Partner System that does not accept PRI. Of course I am coming in after all the sales papers have been signed and they are getting a "great deal" by switching to PRI (probably are but it is going to be a rough ride until then). I have an Adtran Atlas 550 with 2 PRI modules and 3 Octal FXS modules. I would like to take PRI into Atlas 550 and have each line to a dedicated FXS port. I can then connect to existing phone system and everybody is happy.

       

      I have had the unit up and running and have been able to make outgoing calls but need to make sure that incoming calls will be routed correctly before making the final port over. I have gone through the system manual several times but not 100% clear in making the proper settings.

       

      Any help or guidance would be greatly appreciated.

        • Re: First time install guidance
          patrick Employee

          If outbound calls are working, then you have the majority of the configuration done. If you want each port to have an individual number, then each port should be listed separately (as opposed to grouping all the ports under one USER TERM entry).

           

          Inbound calls will ring the device off the FXS port if the inbound number matches the number listed in the IN#ACCEPT (under DIAL PLAN and USER TERM). You can verify the inbound number by going to SYSTEM CONFIG, and then into EVENT LOGGING. Under EVENT LOGGING, set both SWITCHBOARD and ISDN EVENTS to INFO. Then back out to the main menu, go to SYSTEM STATUS. You can view the events in the EVENT LOG, and it will show you the number received by a message like "Call to ATLAS: '5551111' from 2569638000" or possibly "Call to ATLAS: '1111' from 2569638000". However the number is presented after the "Call to ATLAS" that is how it needs to be listed under the DIAL PLAN, USER TERM, in the IN#ACCEPT.

           

          (Under SYSTEM STATUS you can clear the event log by hitting <Enter> on CLEAR SYSTEM EVENT LOG - the second item under STATUS.)

           

          Hope this helps,
          Patrick

          1 of 1 people found this helpful
            • Re: First time install guidance
              haqr1ab New Member

              Thanks for the quick reply! I thought it had to do with the dial plan but couldn't quite make the final connection. Just to verify, the IN#ACCEPT is the number assigned to a PRI channel not a caller id number? This is where my confusion was.

               

              I also want to verify some settings in Ifec Config:

               

              DID should be enabled

              DID digits transferred should match what the telco provides us (4, 7, 10)

              ANI to Caller ID should be enabled to pass caller id info to phone system

               

              Are these assumptions correct?

                • Re: First time install guidance
                  patrick Employee

                  You are correct. The IN#ACCEPT is the number(s) assigned to your PRI - so it is the dialed, or destination number, not the caller ID or originating number.

                   

                  DID stands for "Direct Inward Dialing", but on an FXS port it out-pulse the DID number when the call in answered. So if the FXS line goes to a standard phone, when that phone rings and you answer, you will then hear the DTMF tones played out. This is intended for a PBX or FAX server that needs those digits in order to route the call to the correct mailbox, etc. Generally on FXS it is not needed.

                  The "DID Digits Transferred" is how many DTMF digits you want played out when the line is answered.

                  ANI to CALLER ID needs to be enabled in order to pass caller ID. This is standard FSK caller ID which is sent between the first and second ring (sent before the call is answered) - just like caller ID on your home phone.

                   

                  Hope that helps to clarify things,

                  Patrick